Five years ago, the issue of social media was barely on any organisation's radar. Most companies only started to take notice of the phenomenon around 2007–8. Fast forward to today and social media has shot up the corporate agenda.
According to a global study published in February 2011 by Burson-Marsteller, 84 % of Fortune 100 firms are using at least one of the four most popular social media platforms. But social media can be a double-edged sword. How do you take advantage of the very real opportunities while minimising the risks? Having a clear vision of precisely what you're trying to achieve with social media is important, says Jim Mortleman.