新生代员工冲突处理模式的影响因素研究——感知面子威胁类型与冲突对象的交互作用
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摘要
通过对320名新生代员工的问卷调查和数据分析,发现感知面子威胁的类型和冲突对象均会影响到新生代员工对冲突处理模式的选择,并且感知面子威胁类型与冲突对象在对"竞争"和"妥协"两种冲突处理模式选择的影响上存在显著交互性,而在"协作""顺从"和"逃避"模式的选择上不存在显著交互作用。
This paper analyzes the interactive effects of perceived face threat and opponent on Chinese new generation employees' conflict management model based on the questionnaires of 320 new generation staffs. Results show that,different kinds of perceived face threat and opponents would affect new generation staffs' options of conflict management mode. And the perceived face threat and opponents have significant interactive effects on 2 management styles: dominating and compromising,but no significant interactive effects have been showed on integrating,obliging and avoiding.
This paper analyzes the interactive effects of perceived face threat and opponent on Chinese new generation employees' conflict management model based on the questionnaires of 320 new generation staffs. Results show that,different kinds of perceived face threat and opponents would affect new generation staffs' options of conflict management mode. And the perceived face threat and opponents have significant interactive effects on 2 management styles: dominating and compromising,but no significant interactive effects have been showed on integrating,obliging and avoiding.
引文
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[11]Perreault Jr W D,Miles R H.Influence Strategy Mixes in Complex Organizations[J].Behavioral Science,1978,23(2):86-98.
[12]Rahim M Afzalur.A Strategy for Managing Conflict in Complex Organizations[J].Human Relations,1985,38(1):81-89.
[13]Drory A,Ritov I.Effects of Work Experience and Opponent's Power on Conflict Management Styles[J].International Journal of Conflict Management,1997,8(2):148-161.
[14]傅红,段万春.我国新生代员工的特点及动因---从新生代各种热门事件引发的思考[J].社会科学家,2013(1):88-91.
[15]张光磊,周金帆.新生代员工的定义与特征研究述评[J].武汉科技大学学报(社会科学版),2015,17(4):449-454.
[16]彭伟,李慧,朱晴雯,等.包容型领导对新生代员工主人翁行为的影响---主管忠诚和传统性的作用[J].软科学,2017,31(11):79-82.
[17]Feldman O,Kinoshita K.Expanding Factors in Threat to Face[J].Language and Dialogue,2017,7(3):336-359.
[18]Levinson P,Brown P,Levinson S C,et al.Politeness:Some Universals in Language Usage[M].Cambridge University Press,1987.
[2]赵忠君,刘雅珺.新生代员工的研究取向与态势---基于核心期刊的文献计量分析[J].内蒙古农业大学学报(社会科学版),2018(1):75-84.
[3]Thomas K W.Conflict and Conflict Management:Reflections and Update[J].Journal of Organizational Behavior,1992,13(3):265-274.
[4]Rahim M A.A Measure of Styles of Handling Interpersonal Conflict[J].Academy of Management Journal,1983,26(2):368-376.
[5]Prause D,Mujtaba B G.Conflict Management Practices for Diverse Workplaces[J].Journal of Business Studies Quarterly,2015,6(3):13.
[6]Oetzel J,Ting Toomey S,Masumoto T,et al.Face and Facework in Conflict:A Cross-cultural Comparison of China,Germany,Japan,and the United States[J].Communication Monographs,2001,68(3):235-258.
[7]施卓敏,范丽洁,叶锦锋.中国人的脸面观及其对消费者解读奢侈品广告的影响研究[J].南开管理评论,2012,15(1):151-160.
[8]赵卓嘉,宝贡敏.面子需要对个体知识共享意愿的影响[J].软科学,2010,24(6):89-93.
[9]Zhang Q,Ting Toomey S,Oetzel J G.Linking Emotion to the Conflict Face-Negotiation Theory:A US-China Investigation of the Mediating Effects of Anger,Compassion,and Guilt in Interpersonal Conflict[J].Human Communication Research,2014,40(3):373-395.
[10]赵卓嘉.团队内部人际冲突,面子对团队创造力的影响研究[D].杭州:浙江大学.2009.
[11]Perreault Jr W D,Miles R H.Influence Strategy Mixes in Complex Organizations[J].Behavioral Science,1978,23(2):86-98.
[12]Rahim M Afzalur.A Strategy for Managing Conflict in Complex Organizations[J].Human Relations,1985,38(1):81-89.
[13]Drory A,Ritov I.Effects of Work Experience and Opponent's Power on Conflict Management Styles[J].International Journal of Conflict Management,1997,8(2):148-161.
[14]傅红,段万春.我国新生代员工的特点及动因---从新生代各种热门事件引发的思考[J].社会科学家,2013(1):88-91.
[15]张光磊,周金帆.新生代员工的定义与特征研究述评[J].武汉科技大学学报(社会科学版),2015,17(4):449-454.
[16]彭伟,李慧,朱晴雯,等.包容型领导对新生代员工主人翁行为的影响---主管忠诚和传统性的作用[J].软科学,2017,31(11):79-82.
[17]Feldman O,Kinoshita K.Expanding Factors in Threat to Face[J].Language and Dialogue,2017,7(3):336-359.
[18]Levinson P,Brown P,Levinson S C,et al.Politeness:Some Universals in Language Usage[M].Cambridge University Press,1987.