新生代员工情绪智力结构及其对工作行为的影响机制——基于网络评论的扎根分析
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摘要
基于扎根理论,通过搜集分析有关新生代员工情绪方面的网络评论,得出了新生代员工情绪智力结构以及"情绪—态度—行为"作用模型。结果表明,新生代员工情绪智力结构包括自我认知、关系管理和情绪调节等3个因素,工作投入中介了新生代员工情绪智力对工作行为的影响,组织支持在情绪智力与工作投入的影响关系中存在调节效应。最后,对如何开展基于新生代员工情绪智力的管理实践提出了参考建议。
Based on the grounded theory,this paper studied the structure of emotional intelligence of millennial employee and the mechanism model of Emotion-Attitude-Behavior by collecting and analyzing the network review.The results show that the structure of emotional intelligence of millennial consist of three factors of Self Cognition,Relationship Management and Emotion Regulation,job involvement has the mediating on the effect of millennial emotional intelligence on work behavior,organizational support moderated the relationship between emotional intelligence and job involvement.Finally,some suggestions are made for the management of millennial employee'emotional intelligence.
Based on the grounded theory,this paper studied the structure of emotional intelligence of millennial employee and the mechanism model of Emotion-Attitude-Behavior by collecting and analyzing the network review.The results show that the structure of emotional intelligence of millennial consist of three factors of Self Cognition,Relationship Management and Emotion Regulation,job involvement has the mediating on the effect of millennial emotional intelligence on work behavior,organizational support moderated the relationship between emotional intelligence and job involvement.Finally,some suggestions are made for the management of millennial employee'emotional intelligence.
引文
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[9]MAYER ID,SALOVEY P,CARUSO D R.Emotional intelligence:theory,finding,and implications[J].Psychological Inquiry,2004,15(3):197-215.
[10]张辉华,黄婷婷.情绪智力对绩效的作用机制——以团队信任感知和朋友网络中心为连续中介[J].南开管理评论,2015(3):141-150.
[11]李燕萍,侯烜方.新生代员工工作价值观结构及其对工作行为的影响机理[J].经济管理,2012,34(5),77-85.
[12]朱雷.网站影响力的定量评价指标——网络影响因子述评[J].情报科学,2006,24(8):1269-1274.
[2]SALOVEY P,MAYER J D.Emotional intelligence[J].Imagination,Cognition and Personality,1990(9):185-211.
[3]JOSPH D L,NEWMAN D A.Emotional intelligence:an integrative meta-analysis and cascading model[J].Journal of Applied Psychology,2010(95):54-78.
[4]GUY M E,LEE H J.How EI mediates emotional labor in public service jobs[J].Public Administration Review,2013,64(3):289-298.
[5]BAR-ON R.Emotional quotient inventory:technical manaual[J].Toronto,ON:Multi-Health Systems Ins.Behavior,1997,80(2):555-564.
[6]GOLEMAN D.Emotional intelligence[M].New York:Bantanm Books,1995:41-42.
[7]张辉华,凌文辁,方俐洛.“情绪工作”研究概况[J].心理科学进展,2006(1):111-119.
[8]OBOYLE E H,HUMPHREY R H,POLLACK J M,et al.The relation between emotional intelligence and job performance:a meta-analysis[J].Journal of Organizational Behavior,2011,32(5):788-818.
[9]MAYER ID,SALOVEY P,CARUSO D R.Emotional intelligence:theory,finding,and implications[J].Psychological Inquiry,2004,15(3):197-215.
[10]张辉华,黄婷婷.情绪智力对绩效的作用机制——以团队信任感知和朋友网络中心为连续中介[J].南开管理评论,2015(3):141-150.
[11]李燕萍,侯烜方.新生代员工工作价值观结构及其对工作行为的影响机理[J].经济管理,2012,34(5),77-85.
[12]朱雷.网站影响力的定量评价指标——网络影响因子述评[J].情报科学,2006,24(8):1269-1274.