广州地铁乘务分部运作管理综合分析与评价
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摘要
以广州地铁2018年第四季度乘务运作数据套入模型计算为例,提出基于平衡计分卡原理,构造乘务分部运作管理的价值地图和评价模型,评估各乘务分部的运作管理得分情况,以便形成乘务分部之间的"比、学、赶、帮、超"局面,促进乘务运作管理良性发展。
Taking the passenger service management data modeling of the fourth quarter of 2018 in Guangzhou metro as the example, this paper presents the ideas that based on the balanced scorecard theory, creating the value map and the evaluation model for the passenger service management, then evaluating the scores of each division of passenger service management, in order to form the situation of "comparing,learning, catching, helping and exceeding" between the divisions, to promote the good development of the passenger service management.
Taking the passenger service management data modeling of the fourth quarter of 2018 in Guangzhou metro as the example, this paper presents the ideas that based on the balanced scorecard theory, creating the value map and the evaluation model for the passenger service management, then evaluating the scores of each division of passenger service management, in order to form the situation of "comparing,learning, catching, helping and exceeding" between the divisions, to promote the good development of the passenger service management.
引文
【1】张炳江.层审次分析法及其应用案例[M].北京:电子工业出版社,2014.
【2】林汉荣.地铁线网大发展下的乘务运作管理探讨[J].科技风,2017(11):223.
【3】王英,辛继伟,陈海建,等.地铁乘务管理体系标准化探讨[J].都市快轨交通,2013(3):62-65.
【2】林汉荣.地铁线网大发展下的乘务运作管理探讨[J].科技风,2017(11):223.
【3】王英,辛继伟,陈海建,等.地铁乘务管理体系标准化探讨[J].都市快轨交通,2013(3):62-65.