黄山市饭店行业员工人本管理现状研究
|
摘要
将黄山市饭店划分为国企饭店、私企饭店和外企饭店,分别选取具有代表性的饭店员工就人本管理情况进行调查,通过对饭店管理层和近百名员工进行问卷调查和访谈,详细了解黄山市不同类型的饭店在员工人本管理方面存在的问题及差异,并就此提出针对不同类型饭店员工人本管理的措施和建议,以期为黄山市饭店业实现人本管理提供指导和借鉴。
This paper explores the existing problems and differences in hotel humanistic management in Huangshan through surveys and interviews conduction. Representative hotels selected here in this paper in Huangshan are in three types: state-owned hotel, private hotel, and foreign hotel. Each type is with three representative hotels for this investigation. This paper surveyed and interviewed their people both in management and hundreds of working levels. Consequently, the detailed measures and suggestions of humanistic management to different types of hotels are provided for guidance and references to realize humanistic management in Huangshan.
This paper explores the existing problems and differences in hotel humanistic management in Huangshan through surveys and interviews conduction. Representative hotels selected here in this paper in Huangshan are in three types: state-owned hotel, private hotel, and foreign hotel. Each type is with three representative hotels for this investigation. This paper surveyed and interviewed their people both in management and hundreds of working levels. Consequently, the detailed measures and suggestions of humanistic management to different types of hotels are provided for guidance and references to realize humanistic management in Huangshan.
引文
[1]赵继新.人本管理[M].北京:经济管理出版社,2008:33—57.
[2]邓时清.提升饭店员工忠诚度的人本管理研究[J].企业管理,2010(39):39—40.
[3]谷慧敏.世界著名饭店管理精要[M].辽宁:科学技术出版社,2001:213—216.
[4]楼莹.基于人本管理的企业工作幸福感结构维度分析[J].科技经济市场,2013(10):107—110.
[5]王宇露.论孔子仁学的人本管理思想及其作用[J].生产力研究,2007(22):138—139.
[6]姜红.餐饮服务与管理[M].大连:大连理工大学出版社,2009:108—147.
[7]魏新生.饭店管理[M].北京:科学出版社,2009:97—127.
[8]张延.饭店个性化服务与管理[M].北京:旅游教育出版社,2008:8—18.
[9]杨海霞.构建以人为本的饭店管理理念[J].现代企业文化,2008(26):71—73.
[10]刘艺华.饭店人性化管理六要求[J].饭店经理人,2005(4):45—47.
[11]张宏,武如飞.饭店人性化管理误区辩析[J].商场现代化,2007(6):52—53.
[2]邓时清.提升饭店员工忠诚度的人本管理研究[J].企业管理,2010(39):39—40.
[3]谷慧敏.世界著名饭店管理精要[M].辽宁:科学技术出版社,2001:213—216.
[4]楼莹.基于人本管理的企业工作幸福感结构维度分析[J].科技经济市场,2013(10):107—110.
[5]王宇露.论孔子仁学的人本管理思想及其作用[J].生产力研究,2007(22):138—139.
[6]姜红.餐饮服务与管理[M].大连:大连理工大学出版社,2009:108—147.
[7]魏新生.饭店管理[M].北京:科学出版社,2009:97—127.
[8]张延.饭店个性化服务与管理[M].北京:旅游教育出版社,2008:8—18.
[9]杨海霞.构建以人为本的饭店管理理念[J].现代企业文化,2008(26):71—73.
[10]刘艺华.饭店人性化管理六要求[J].饭店经理人,2005(4):45—47.
[11]张宏,武如飞.饭店人性化管理误区辩析[J].商场现代化,2007(6):52—53.