应急情报需求新型分析模式及其规律——基于手段目的链的探索
|
摘要
应急情报需求的分析是应急信息管理和服务的基础。探究用户应急情报需求产生的原因,有利于从根本上认知和实现需求。利用"手段—目的链"理论和阶梯访谈法,构建应急情报的关联矩阵和层级价值图。在此基础上,将表面化的需求剖析到目标价值的层次;从信息角度将应急情报需求属性特征粒度细化;从用户的角度将需求群体进行细分,获得了不同用户类型的应急信息需求及需求驱动因素、目标价值。
The demand analysis of emergency information is the basis of emergency information management and service. To explore the causes of user emergency information demand is conducive to the basic cognition and realization of demand. Through the "means-end chains " method and the ladder interview method, this paper constructs the Implication Matrix and the Hierarchical Value Map of the emergency information. On this basis,this paper analyzes the requirements of the surface to the level of the target value. This paper refines the granularity of the attribute characteristics of the emergency information requirement from the information point of view,subdivides the user group from the user's perspective and obtains the emergency information demand,demand driving factors and target value of different user types.
The demand analysis of emergency information is the basis of emergency information management and service. To explore the causes of user emergency information demand is conducive to the basic cognition and realization of demand. Through the "means-end chains " method and the ladder interview method, this paper constructs the Implication Matrix and the Hierarchical Value Map of the emergency information. On this basis,this paper analyzes the requirements of the surface to the level of the target value. This paper refines the granularity of the attribute characteristics of the emergency information requirement from the information point of view,subdivides the user group from the user's perspective and obtains the emergency information demand,demand driving factors and target value of different user types.
引文
[1]包昌火,谢新洲.关于我国情报学研究中若干问题的思考[J].情报理论与实践,2006(1):513-515.
[2]Maurice Line.Draft Definitions:Information and Library Needs,Wants,Demands and Uses[J].Aslib Proceedings,1974,26(26):87-87.
[3]Carol C Kuhlthau.Inside the Search Process:Information Seeking from the User's Perspective[J].Journal of the American Society for Information Science,1991,42(5):361-371.
[4]Belkin N J,Information Concepts for Information Science[J].Journal of Documentation,1978,34(1):81.
[5]傅雅秀.资讯寻求的理论与实证研究[J].图书与资讯学刊(台湾),1997(20):13-28.
[6]马利霞.网络用户信息需求研究[D].广州:中山大学,2004.
[7]Ralph Adam.Meeting the Information Needs of Social Scientists[J].Scientist,1975,9(4):141-148.
[8]Nancy Freeman Rohde.Information Needs[J].Wesley Simontoned:Advances in Librarianship,1986(14):49-73.
[9]Michael Brittained J.The Social sciences:The Supplyof and Demand for Documentation and Data:A Report to UNESCO.London:Rossendale and Contributors,1982.Dervin B,Nilan M.Information Needs and Use[J].Annual Review of Information Science and Technology,1986(21):3-33.
[10]胡小菁.信息用户研究对象的广泛化趋势[J].图书馆,1999(1):29-31.
[11][30][31]宫丽娜.文化遗产旅游的深层旅游动机研究---基于手段目的链的方法[D].大连:东北财经大学,2010.
[12]王健,周国民等.认知导向信息需求研究综述[J].图书情报工作,2013(10):136-141.
[13]Savolainen R.Conceptualizing Information Need in Context[J].Information Research,2012,17(4):94-105.
[14]Catherine Mc Cabe,Fiona Timmins.Communication Skills for Nursing Practice[J].New York:Plgrave macmillan.2006.
[15]Agosto D,Hughes-Hassell S.Toward a Model of the Everyday Life Information Needs of Urban Teenagers,Part 1:Theoretical Model[J].Journal of American Society for Information Science and Technology,2006,57(10):1394-1403.
[16]Westbrook L.E-government Support for People in Crisis:An Evaluation of Police Department Website Support for Domestic Violence Survivors Using“Person-in-Situation”Information Need Analysis[J].Library&Information Science Research,2008,30(1):22-38.
[17]Axel Schulz,Heiko Paulheim,Florian Probst.Crisis Information Management in the Web3.0 Age[C].Proceedings of the 9th International ISCRAM Conference-Vancouver,Canada,April 2012.
[18]Lopatovska,Irene,Smiley,Bobby.Proposed Model of Information Behaviour in Crisis:The Case of Hurricane Sandy[J].Information Research An International Electronic Journal,2014,19(1):13.
[19]Mats Heide,Charlotte Simonsson.Developing Internal Crisis Communication[J].Corporate Communications An International Journal,2014,21(1):89-102.
[20]Gutman J.A Means-End Chain Model Based on Consumer Categorization Processes[J].The Journal of Marketing,1982,46(2):60-72.
[21]Reynolds T J,Gutman J.Laddering Theory,Method,Analysis,and Interpretation[J].Journal of Advertising Research,1988,28(1):11-31.
[22]Jung Y,Kang H.User Goals in Social Virtual Worlds:A Means-End Chain Approach[J].Computers in Human Behavior,2010,26(2):218-225.
[23]Voss R,Schneider V.Using Laddering to Understand the Social Media Network Google+[J].European Journal of Business and Management,2014,6(10):121-130.
[24][26]王慧,徐丽芳.中文学术期刊全文数据库用户价值研究[J].图书情报知识,2017(6):98-104.
[25]郭路生,刘春年,胡佳琪.基于ZACHMAN架构思想的应急信息需求多维度多视角分析[J].情报理论与实践,2017(11):73-79.
[27]娄慧娜.基于手段-目的链的顾客满意因素分析---以洗手液为例[D].厦门:厦门大学,2007.
[28]余伟萍等.产品类别视角企业微博互动内容策略的差异性研究[J].财经论丛,2015(2):76-83.
[29]Kahle L R.Social Values and Social Change:Adaptation to Life in America[M].Praeger Publishers,1983.
[32]郭路生,刘春年,李颖.大数据环境下应急情报需求开发工程化范式构建研究[J].情报杂志,2017(8):52-57.
[33]徐孝娟,赵宇翔,朱庆华.从传统纸媒到数字媒介的用户阅读转移行为研究---基于MEC理论的探索[J].中国图书馆学报,2016(3):116-127.
[2]Maurice Line.Draft Definitions:Information and Library Needs,Wants,Demands and Uses[J].Aslib Proceedings,1974,26(26):87-87.
[3]Carol C Kuhlthau.Inside the Search Process:Information Seeking from the User's Perspective[J].Journal of the American Society for Information Science,1991,42(5):361-371.
[4]Belkin N J,Information Concepts for Information Science[J].Journal of Documentation,1978,34(1):81.
[5]傅雅秀.资讯寻求的理论与实证研究[J].图书与资讯学刊(台湾),1997(20):13-28.
[6]马利霞.网络用户信息需求研究[D].广州:中山大学,2004.
[7]Ralph Adam.Meeting the Information Needs of Social Scientists[J].Scientist,1975,9(4):141-148.
[8]Nancy Freeman Rohde.Information Needs[J].Wesley Simontoned:Advances in Librarianship,1986(14):49-73.
[9]Michael Brittained J.The Social sciences:The Supplyof and Demand for Documentation and Data:A Report to UNESCO.London:Rossendale and Contributors,1982.Dervin B,Nilan M.Information Needs and Use[J].Annual Review of Information Science and Technology,1986(21):3-33.
[10]胡小菁.信息用户研究对象的广泛化趋势[J].图书馆,1999(1):29-31.
[11][30][31]宫丽娜.文化遗产旅游的深层旅游动机研究---基于手段目的链的方法[D].大连:东北财经大学,2010.
[12]王健,周国民等.认知导向信息需求研究综述[J].图书情报工作,2013(10):136-141.
[13]Savolainen R.Conceptualizing Information Need in Context[J].Information Research,2012,17(4):94-105.
[14]Catherine Mc Cabe,Fiona Timmins.Communication Skills for Nursing Practice[J].New York:Plgrave macmillan.2006.
[15]Agosto D,Hughes-Hassell S.Toward a Model of the Everyday Life Information Needs of Urban Teenagers,Part 1:Theoretical Model[J].Journal of American Society for Information Science and Technology,2006,57(10):1394-1403.
[16]Westbrook L.E-government Support for People in Crisis:An Evaluation of Police Department Website Support for Domestic Violence Survivors Using“Person-in-Situation”Information Need Analysis[J].Library&Information Science Research,2008,30(1):22-38.
[17]Axel Schulz,Heiko Paulheim,Florian Probst.Crisis Information Management in the Web3.0 Age[C].Proceedings of the 9th International ISCRAM Conference-Vancouver,Canada,April 2012.
[18]Lopatovska,Irene,Smiley,Bobby.Proposed Model of Information Behaviour in Crisis:The Case of Hurricane Sandy[J].Information Research An International Electronic Journal,2014,19(1):13.
[19]Mats Heide,Charlotte Simonsson.Developing Internal Crisis Communication[J].Corporate Communications An International Journal,2014,21(1):89-102.
[20]Gutman J.A Means-End Chain Model Based on Consumer Categorization Processes[J].The Journal of Marketing,1982,46(2):60-72.
[21]Reynolds T J,Gutman J.Laddering Theory,Method,Analysis,and Interpretation[J].Journal of Advertising Research,1988,28(1):11-31.
[22]Jung Y,Kang H.User Goals in Social Virtual Worlds:A Means-End Chain Approach[J].Computers in Human Behavior,2010,26(2):218-225.
[23]Voss R,Schneider V.Using Laddering to Understand the Social Media Network Google+[J].European Journal of Business and Management,2014,6(10):121-130.
[24][26]王慧,徐丽芳.中文学术期刊全文数据库用户价值研究[J].图书情报知识,2017(6):98-104.
[25]郭路生,刘春年,胡佳琪.基于ZACHMAN架构思想的应急信息需求多维度多视角分析[J].情报理论与实践,2017(11):73-79.
[27]娄慧娜.基于手段-目的链的顾客满意因素分析---以洗手液为例[D].厦门:厦门大学,2007.
[28]余伟萍等.产品类别视角企业微博互动内容策略的差异性研究[J].财经论丛,2015(2):76-83.
[29]Kahle L R.Social Values and Social Change:Adaptation to Life in America[M].Praeger Publishers,1983.
[32]郭路生,刘春年,李颖.大数据环境下应急情报需求开发工程化范式构建研究[J].情报杂志,2017(8):52-57.
[33]徐孝娟,赵宇翔,朱庆华.从传统纸媒到数字媒介的用户阅读转移行为研究---基于MEC理论的探索[J].中国图书馆学报,2016(3):116-127.