摘要
在传统制造业中,企业只需要保证最终出厂的产品满足顾客要求,而现代制造业则需要满足顾客、员工、所有者、分供方、社会、自然等的期望和要求。质量也不仅指最终产品的性能指标要求,还包括设计质量、制造质量、使用质量和废弃质量等等。未来的质量管理的目标应该是追求“组织存在价值”,从“市场引导的被动生产”向“引导市场消费的主动生产”转变。现代先进的制造技术不再局限于将原材料变成成品的加工工艺过程,质量的范围也相应的延伸到产品设计开发、原材料采购、加工制造、装配试用、包装储存、销售、使用维修服务。同时涉及的人员也不再局限于加工人员、检验人员,而是扩展到整个企业乃至整个社会。
大连大富塑料彩印有限公司系中日合资的生产性企业,是国内第一家全套引进国外先进凹印技术装备的彩印厂。公司主要经济指标曾连续多年位居全国同行业第一名,并成为中国最大的软包装企业之一。主导产品有糖果和食品包材、宠物食品包材、药品包材、洗发香波包材、洗衣粉包材等。然而,在企业的不断发展壮大的过程中,质量问题的软肋效应开始逐渐显现,公司产品的产品合格率一直维持在较低的水平,而同期的产品退货率也出现攀升的趋势,由于不合格品和退货的逐渐增多,给公司带来了非常大的损失。质量危机的日益严峻,引起了公司管理层的高度重视,从2005年开始,公司对质量管理工作进行了大刀阔斧的调整工作,选拔精干的技术力量,充实到公司的质量管理部门,把末端的质量检测工作,转变为全过程的质量系统监督,覆盖了原材料审核、设备运行监控、生产过程管理、出厂产品检测等各个质量环节,而且建立并落实了完善系统的质量管理制度。通过这些措施的开展,公司的质量管理工作焕然一新。
本案例共分为四章,第一章是序论,主要介绍选题背景、研究意义、技术路线和研究方法。第二章是大富公司的质量管理变革,主要分析大富公司的自然情况、所处行业背景、大富公司的质量管理问题及解决措施。第三章是案例分析部分,对质量管理的相关理论进行了系统综述,并依据理论对大富公司的质量管理措施进行了分析,在此基础上对大富公司未来的质量管理工作提出了几点建议。第四章是结论,对本文的主要观点进行了梳理和汇总。
In traditional manufacturing industries, enterprises need only ensure that the final product manufactured to meet customer requirements and meet the needs of modern manufacturing, customers, employees, owners, the supply-side, social, natural, and so the expectations and demands. The quality is not only refer to the performance of the final product requirements, including design quality, manufacturing quality, the use of quality and quality and so on abandoned. The future of quality management is the goal of pursuing "value" from "market-led production passive" to "guide the consumer market initiatives production" change. Modern advanced manufacturing technology will no longer confined to the processing of raw materials into finished process, the quality of the scope of the corresponding extend to product design development, purchase of raw materials, processing and manufacturing, assembling trial, packaging storage, sale, use and maintenance services. At the same time the officers involved is no longer confined to the processing, testing, but expanded to the whole enterprise and even the whole society.
Dalian big Fu Plastic Color Printing Limited of the Japanese joint venture is a productive enterprise, and this is the first full set of domestic introduction of foreign advanced technology and equipment Gravure the Color Printing Plant. The company has major economic indicators years in a row led the nation with the industry first, and become China's largest flexible packaging companies. Leading products that have candy and food packets build, pet food package materials, pharmaceuticals package build, shampoo packets build, such as washing powder packet material. However, in the constant development and expansion of businesses in the process, the weakness of quality problems started to become apparent, the company's products pass rate has remained at a relatively low level, compared with the product return rates also gained the trend, as substandard Goods and returns have gradually increased, the company has brought great losses. The quality of the increasingly serious crisis, the company's management caused a high degree of attention, from 2005, the quality management of the company carried out a bold restructuring work, selecting lean technology forces them to the company's quality management department, the quality of the end testing work, the whole process of changing the quality system supervision, audit covering raw materials, equipment, operation monitoring, and management of the production process, testing, and other products manufactured quality links, and to establish and perfect the system of the implementation of the quality management system. Through these measures are carried out, the quality of management of the company-lift.
This case is divided into four chapters, the first chapter of the sequence, mainly on topics background, significance, technical line, and research methods. Chapter II is a rich company's quality management changes, the main company of the rich natural conditions, which industry background, the company's rich quality management problems and solutions. Chapter III is the case analysis of the relevance of the quality management system of the theory and the theory of the rich based on the quality of management measures companies were analyzed, based on this big rich companies on the quality of management of the future put forward several proposals. Chapter IV is the conclusion that the main point of this paper reviewed and sorted out and summary.
引文
[1]应可福,质量管理,北京:机械工业出版社,2005.1
[2]刘伟刘国宁,质量管理,北京:中国言实出版社,2005.1
[3]苏伟伦,有效的质量管理,北京:新华出版社,2002.8
[4]冯根尧,中小企业质量管理,上海:上海财经大学出版社,2005.12
[5]刘立户,全面质量管理,北京:北京大学出版社,2004
[6]孙维,生产与运作管理,北京:机械工业出版社,2004.7
[7]威廉丁,史蒂文森(美)著,张群张杰译,运营管理,北京:机械工艺出版社,2005.1
[8]肖智军.5S推行实务,广州:广东经济出版社,2004
[9]李德群,塑料成型工艺及模具殴计,北京:机械工业出版社,1994.10
[10]刁庆胜、刘伟强,塑料模具设计资料,济南:山东工业大学出版社,1993.4
[11]张增红、熊小平,塑料注射成型,北京:化学工业出版社,2005
[12]胡楠,六西格玛在中国企业的实施——质量与流程能力的双重提升,北京:北京大学出版社,2003.9
[13]福里斯特.w.布雷弗格三世、詹姆斯.M.卡佩罗贝基.梅多斯著,陈运涛译,六西格玛实施指南——战略视角与管理方法,北京:中国人民大学出版社,2003.11
[14]乔治.埃克斯著,候纪伟孙文庆译,持久的六西格玛—文化变革与技术变革的平衡,北京:中国人民大学出版社,2004.2
[15]厄尔.诺曼霍廷顿著,王晓芹徐秀兰卢海琪译,以客户为中心的六西格玛,北京:机械工业出版社,2004.1
[16](日)新将命著,全面质量管理,上海:文汇出版社,2002
[17]中国质量协会主办,中国质量2004年,7期-12期
[18]何文康许小麦,5S实战锦囊,广州:广东经济出版社,2002
[19]李玉刚,战略管理,北京:科学出版社,2005
[20]李广泰.生产现场管控,深圳:海天出版社,2005
[21]吴嘉晟、郑大兴,制造业六西格玛应用手册,北京:中国人民大学出版社,2004
[22]蒋家东,如何推行六西格玛管理,北京:中国航空综合技术研究所
[23]席丹李培根黄培生,制造业信息化战略、管理与实施,北京:电子工业出版社,2003
[24]卢显林,零缺陷管理,北京:中国商业出版社,2006.6
[25]制造业内训教程编委会,质量作业管理,广州:广东经济出版社,2006.1
[26]文放怀,QCC推行实务,广州:广东经济出版社,2005.2
[27]Dale H.Besterfield,Quality Control,Prentice-Hall,1986
[28]Pyzdek,Thomas(January 2000) Six Sigma and Lean Production,Quality Digest,
[29]Lean Six Sigma Resources,http://www.smartersolutions.com