我国智慧城市APP应用现状及问题分析
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摘要
[目的/意义]旨在探索我国智慧城市APP发展现状及存在的问题,对改善智慧城市服务、推动智慧城市技术方案落地、提升智慧城市APP用户体验具有重要借鉴意义和实践指导价值。[方法/过程]收集全国140个城市333个智慧APP的相关数据,结合定量与定性研究方法进行分析。首先,利用SPSS统计分析APP的区域分布及评分;其次,结合内容分析法对APP的功能描述及15 754条用户评论进行定性分析,归纳APP的类别栏目及用户反馈;最后,结合现状讨论智慧城市APP的未来发展路径。[结果/结论]梳理我国智慧城市APP的区域分布、类型功能、评分及用户评论。当前,我国智慧城市APP分布存在显著的区域差异,按照功能可划分为智慧交通、智慧医疗、智慧生活三大类,整体评分不高,存在技术缺陷、服务质量差、信息不准确、无法满足用户需求等6大问题。
[Purpose/significance] The purpose of this paper is to explore the development status and related problems of mobile APP in smart cities in China, which is of great significance and reference value for improving the user experience of mobile Application of smart cities. [Method/process] The data of 333 mobile Application were collected from 140 cities in China. Quantitative and qualitative analysis were both used. Firstly, this research uses SPSS to analyze the regional distribution and score data of 333 mobile Application. Secondly, the functional description of APP and 15 754 user reviews were qualitatively analyzed with content analysis method to extract the category columns and user feedback. In the end, the future development path of smart city APP was proposed based on the current situation. [Result/conclusion] The regional distribution, function, score and user comments of smart city APP in China were summarized. At present, there are significant regional differences of smart city application in China. From the perspective of function, smart city APP can be divided into three categories, which consists of intelligent transportation, smart medical and smart living. The average score of smart APP in China is low. Moreover, six key problems are investigated through qualitative study, including technology gaps, poor services, inaccurate information and failing to meet user requirements.
[Purpose/significance] The purpose of this paper is to explore the development status and related problems of mobile APP in smart cities in China, which is of great significance and reference value for improving the user experience of mobile Application of smart cities. [Method/process] The data of 333 mobile Application were collected from 140 cities in China. Quantitative and qualitative analysis were both used. Firstly, this research uses SPSS to analyze the regional distribution and score data of 333 mobile Application. Secondly, the functional description of APP and 15 754 user reviews were qualitatively analyzed with content analysis method to extract the category columns and user feedback. In the end, the future development path of smart city APP was proposed based on the current situation. [Result/conclusion] The regional distribution, function, score and user comments of smart city APP in China were summarized. At present, there are significant regional differences of smart city application in China. From the perspective of function, smart city APP can be divided into three categories, which consists of intelligent transportation, smart medical and smart living. The average score of smart APP in China is low. Moreover, six key problems are investigated through qualitative study, including technology gaps, poor services, inaccurate information and failing to meet user requirements.
引文
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[17] 薛万庆,谢明荣.服务型政府视角下政务APP的发展现状与策略思考[J].电子政务,2015(3):38-42.
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[23] KONDRACKI N L,WELLMAN N S,AMUNDSON D R.Content analysis:review of methods and their applications in nutrition education[J].Journal of nutrition education and behavior,2002,34(4):224-230.
[24] 黄炜,李总苛,黄建桥.移动应用程序(APP)评价指标体系研究[J].图书与情报,2016(3):110-117.
[25] BOYATZIS R E.Transforming qualitative information:thematic analysis and code development[M].London:SAGE Publications,1998.
[26] YE H J,CHUA C E H,SUN J.Enhancing mobile data services performance via online reviews[EB/OL].[2018-05-30].https://link.springer.com/content/pdf/10.1007%2Fs10796-017-9763-1.pdf.
[27] 秦铁辉.信息是决策的基础[J].沈阳师范大学学报(社会科学版),2005(6):135-136.
[28] 郭骅,屈芳,战培志.智慧城市信息共享服务模式及其应用研究[J].情报杂志,2017,36(4):118-124.
[29] CHARLAND A,LEROUX B.Mobile application development:web vs.native [J].Communications of the ACM,2011,54(5):49-53.
[30] CARDONE G,FOSCHINI L,BELLAVISTA P,et al.Fostering participaction in smart cities:a geo-social crowdsensing platform[J].IEEE communications magazine,2013,51(6):112-119.
[31] 慎伟峰.智慧城市建设问题探讨[J].建设科技,2016(16):127-128.
[2] NAM T,PARDO T A.Conceptualizing smart city with dimensions of technology,people,and institutions[C]//Proceedings of the 12th annual international digital government research conference:digital government innovation in challenging times.New York:ACM,2011:282-291.
[3] 赵飞.移动APP对用户体验的关照维度[J].传媒,2014(18):53-54.
[4] 央视网.政务APP能办事?有政府人员居然说:谁告诉你的?[EB/OL].[2018-05-30].http://news.cctv.com/2018/02/10/ARTIZcILj50RXkgHrCCJnNQH180210.shtml.
[5] LEE J,LEE H.Developing and validating a citizen-centric typology for smart city services[J].Government information quarterly,2014,31 (S1):93-105.
[6] 陈聪哲,李秦,刘文勇.掌上诊疗——智能手机在智慧医疗中的应用[J].科技导报,2016,34(9):44-47.
[7] 潘志宏,万智萍,谢海明.跨平台框架下基于移动感知的智慧公交应用研究[J].计算机工程与应用,2018,54(19):243-247,260.
[8] 张春菊,李冠东,高飞,等.“互联网+”城市智慧停车模式研究[J].测绘通报,2017(11):58-63.
[9] 王雅楠,李隐峰,李瑜,等.智慧社区移动应用设计[J].华中科技大学学报(自然科学版),2016,44(S1):215-218.
[10] 谢翔宇.基于Android平台的智慧社区APP系统及数据接口的研究与实现[D].北京:北京邮电大学,2017.
[11] 姜敏.基于智慧城市云平台的移动城管系统的研究[J].电脑知识与技术,2013,9(2):367-369.
[12] 田禹,孙玉涛.智慧蚌埠APP运营平台管理系统[J].电子世界,2014(17):24.
[13] 杨雪梅,李信,沈丽宁.用户体验视角下APP评价指标体系构建[J].数字图书馆论坛,2017(2):59-66.
[14] PENG G C A,NUNES M B,ZHENG L.Impacts of low citizen awareness and usage in smart city services:the case of London's smart parking system[J].Information systems and e-business,2017,15(4):845-876.
[15] WALRAVENS N.Mobile city applications for Brussels citizens:smart city trends,challenges and a reality check[J].Telematics and informatics,2015,32(2):282-299.
[16] 李建昊,郑磊.移动互联网时代的政府服务创新研究——以韩国首尔市政府移动客户端应用为例[J].电子政务,2015(3):33-37.
[17] 薛万庆,谢明荣.服务型政府视角下政务APP的发展现状与策略思考[J].电子政务,2015(3):38-42.
[18] 李重照,刘新萍.中国省级移动政务平台建设现状研究:从WAP到APP[J].电子政务,2014(11):16-22.
[19] 曹健敏.传播学视野下的智慧城市手机客户端用户拓展研究[J].传媒,2015(3):67-69.
[20] 国脉电子政务网.第六届《中国智慧城市发展水平评估报告》[EB/OL].[2018-01-01].http://www.echinagov.com/report/53667.htm.
[21] MORGAN D L.Qualitative content analysis:a guide to paths not taken[J].Qualitative health research,1993,3(1):112-121.
[22] HSIEH H F,SHANNON S E.Three approaches to qualitative content analysis[J].Qualitative health research,2005,15(9):1277-1288.
[23] KONDRACKI N L,WELLMAN N S,AMUNDSON D R.Content analysis:review of methods and their applications in nutrition education[J].Journal of nutrition education and behavior,2002,34(4):224-230.
[24] 黄炜,李总苛,黄建桥.移动应用程序(APP)评价指标体系研究[J].图书与情报,2016(3):110-117.
[25] BOYATZIS R E.Transforming qualitative information:thematic analysis and code development[M].London:SAGE Publications,1998.
[26] YE H J,CHUA C E H,SUN J.Enhancing mobile data services performance via online reviews[EB/OL].[2018-05-30].https://link.springer.com/content/pdf/10.1007%2Fs10796-017-9763-1.pdf.
[27] 秦铁辉.信息是决策的基础[J].沈阳师范大学学报(社会科学版),2005(6):135-136.
[28] 郭骅,屈芳,战培志.智慧城市信息共享服务模式及其应用研究[J].情报杂志,2017,36(4):118-124.
[29] CHARLAND A,LEROUX B.Mobile application development:web vs.native [J].Communications of the ACM,2011,54(5):49-53.
[30] CARDONE G,FOSCHINI L,BELLAVISTA P,et al.Fostering participaction in smart cities:a geo-social crowdsensing platform[J].IEEE communications magazine,2013,51(6):112-119.
[31] 慎伟峰.智慧城市建设问题探讨[J].建设科技,2016(16):127-128.