医院信息系统使用对医生工作压力的影响——基于技术超载和角色超载分析
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摘要
目的探讨医院信息系统的使用对医生工作压力的影响。方法采用问卷调查法对数据进行收集,利用统计分析软件对数据进行分析。结果感知系统复杂性对技术超载和角色超载有显著正向影响,感知系统重构性对技术超载有显著正向影响,技术超载对角色超载有显著正向影响,角色超载对工作压力有显著正向影响。结论医院信息系统使用显著增加医生工作压力。因此,医生需要积极主动学习使用信息系统,而不是消极应对;医院应完善信息化建设,保障信息系统的通畅使用;系统开发者应建立适合医生操作的便捷界面。
Objective To explore the impact of the use of hospital information systems on physicians' work stress.Methods The data was collected by questionnaire survey, and the data was analyzed by statistical analysis software.Results Perceptual system complexity has a significant positive impact on technical overload and character overload;perceived system reconfiguration has a significant positive impact on technical overload;technical overload has a significant positive impact on role overload; role overload has a significant positive impact on working pressure influences.Conclusion The use of hospital information systems has significantly increased the pressure on doctors. Therefore,doctors need to actively learn to use information systems instead of passive response;hospitals should improve information construction and ensure the smooth use of information systems;system developers should establish a convenient interface suitable for doctors.
Objective To explore the impact of the use of hospital information systems on physicians' work stress.Methods The data was collected by questionnaire survey, and the data was analyzed by statistical analysis software.Results Perceptual system complexity has a significant positive impact on technical overload and character overload;perceived system reconfiguration has a significant positive impact on technical overload;technical overload has a significant positive impact on role overload; role overload has a significant positive impact on working pressure influences.Conclusion The use of hospital information systems has significantly increased the pressure on doctors. Therefore,doctors need to actively learn to use information systems instead of passive response;hospitals should improve information construction and ensure the smooth use of information systems;system developers should establish a convenient interface suitable for doctors.
引文
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[15]闫宁,杨艳杰,杨秀贤,等.基于护士职业认同的工作压力与离职意愿关系研究[J].中国医院管理,2018,38(7):73-75.
[16]孙红,任霞.医护人员工作压力构成及减压策略研究[J].中国医院管理,2006,26(7):26-28.
[17]向月应,李鹏社,朱世和,等.医院信息系统在整体医疗中的应用研究[J].中国医院管理,2007,27(6):50-51.
[18]王振东,尹文强,任绪功,等.医生工作倦怠与工作满意度和稳定性的关系研究[J].中国医院管理,2009,29(8):31-33.
[2]童丹,黄春美,孙漫菲,等.护理工作环境因素对护士职业倦怠影响的研究进展[J].护理与康复,2018(11):31-33.
[3]杨嘉,黄秋玲.儿科医生临床工作中的压力因素分析与管理应对[J].中医药管理杂志,2018,26(18):92-93.
[4]兰丰铃,孙璐,曲姗,等.北京某三甲医院医生工作压力及对策研究[J].医院管理论坛,2018,35(8):54-56,72.
[5]BOUDREAU M C,ROBEY D.Enacting integrated information technology:a human agency perspective[J].Organization Science,2005,16(1):3-18.
[6]TARAFDAR M Monideepa,QIANG T U.The impact of technostress on role stress and Productivity[J].Journal of Management Information Systems,2007,24(1):301-328.
[7]RIZZO J R,HOUSE R J,LIRTZMAN S I.Role conflict and ambiguity in complex organizations[J].Administrative Science Quarterly,1970,15(2):150-163.
[8]AJZEN I.Perceived behavioral control,self-efficacy,locus of control,and the theoryof planned behavior[J].Journal of Applied Social Psychology,2002,32(4):665-683.
[9]SRIVASTAVA S C,CHANDRA S,SHIRISH A.Technostress creators and job outcomes:theorising the moderating influence of personality traits[J].Information Systems Journal,2015,25(4):355-401.
[10]ORTQVIST D,WINCENT J.Prominent consequences of role stress:a meta-analytic review[J].International Journal of Stress Management,2006,13(4):399-422.
[11]TARAFDAR M,PULLINS E B,RAGU-NATHAN T S.Technostress:negative effect on performance and possible mitigations[J].Information Systems Journal,2015,25(2):103-132.
[12]陈笃升,王重鸣.组织变革背景下员工角色超载的影响作用:一个有调节的中介模型[J].浙江大学学报(人文社会科学版),2015,45(3):143-157.
[13]袁烨.基于生态理论的企业信息系统重构[D].长春:吉林大学,2011.
[14]AL-HAMDAN Z,NUSSERA H.Conflict management style of Jordanian nurse managers and its relationship to staff nurses’intent to stay[J].J Nurs Manag,2016,24(2):137-145.
[15]闫宁,杨艳杰,杨秀贤,等.基于护士职业认同的工作压力与离职意愿关系研究[J].中国医院管理,2018,38(7):73-75.
[16]孙红,任霞.医护人员工作压力构成及减压策略研究[J].中国医院管理,2006,26(7):26-28.
[17]向月应,李鹏社,朱世和,等.医院信息系统在整体医疗中的应用研究[J].中国医院管理,2007,27(6):50-51.
[18]王振东,尹文强,任绪功,等.医生工作倦怠与工作满意度和稳定性的关系研究[J].中国医院管理,2009,29(8):31-33.