医学实践中的医学人文——北京大学第三医院人文医院建设探索启示
|
摘要
在新的历史时期,公立医院管理已经迈进崭新的发展阶段,社会各界更关注医院的人文建设,在提高医疗质量的同时,更加重视患者满意度和就医体验的改善。如何做好医院的人文建设,使其与医学技术的进步相交融,是现阶段很多医院共同面临的问题。以北京大学第三医院的医学人文实践为例,总结了该院在加强医院信息化建设、改善门诊和住院就医体验以及利用"互联网+"助力医院人文建设等方面的一系列行之有效的措施及经验,为进一步深化人文管理、提高人文服务水平、增强医院的品牌实力、促进医院可持续发展打下了坚实的基础。人文医院的建设是一个长期过程,需要循序渐进,持之以恒,不断传承、发展和创新。
In the new historical period, the management of public hospitals has entered a new stage of development. Public pays more attention to the humanistic construction of hospitals. While improving the quality of medical care, it should pay more attention to the improvement of patient satisfaction and medical experience. How to do a good job in the humanistic construction of hospitals and integrate it with the progress of medical technology is a common problem faced by many hospitals at this stage. Taking the medical humanities practice of Peking University Third Hospital as an example, this paper summarized a series of effective measures and experiences in strengthening hospital information construction, improving outpatient and in-patient medical experience, and using "Internet+" helping hospital's humanistic construction, so as to lay a solid foundation for further deepening humanistic management, improving the level of humanistic service, enhancing the brand strength of hospitals and promoting the sustainable development of hospitals. The construction of humanities hospital is a long-term process, which needs to be carried on, developed and innovated step by step and persevere.
In the new historical period, the management of public hospitals has entered a new stage of development. Public pays more attention to the humanistic construction of hospitals. While improving the quality of medical care, it should pay more attention to the improvement of patient satisfaction and medical experience. How to do a good job in the humanistic construction of hospitals and integrate it with the progress of medical technology is a common problem faced by many hospitals at this stage. Taking the medical humanities practice of Peking University Third Hospital as an example, this paper summarized a series of effective measures and experiences in strengthening hospital information construction, improving outpatient and in-patient medical experience, and using "Internet+" helping hospital's humanistic construction, so as to lay a solid foundation for further deepening humanistic management, improving the level of humanistic service, enhancing the brand strength of hospitals and promoting the sustainable development of hospitals. The construction of humanities hospital is a long-term process, which needs to be carried on, developed and innovated step by step and persevere.
引文
[1] 李芳晨.建设人文医院兼顾传承与发展[J].中国医院院长,2015(4):75-77.
[2] 朱卫波.关于医学人文培育在医院文化建设中的作用探析[J].现代企业文化,2018(29):340.
[3] 麦舒敏,王冬.建设人文医院,构建和谐医患关系[J].中国医学伦理学,2018,31 (10):1349-1352.
[4] 杨照,冯孟贤,崔政坤.浅谈硬件设施在医院人文建设中的作用[J].人人健康,2017(15):92.
[5] 尹庄.医学人文建设与医院可持续发展[J].中国医学人文,2015,1(9):7-9.
[6] 杜治政.医学人文与医疗实践结合:人性化的医疗[J].医学与哲学,2013,34(8A):6-11.
[7] 章海霞.建设国际一流的研究型人文医院——记南京鼓楼医院院长韩光曙[J].中国研究型医院,2017,4(2):65-67.
[8] 谭吉,余立新.当前医院信息化建设策略建议[J].中国卫生信息管理杂志,2018,15(6):667-669,677.
[9] 范尚华.医院信息化建设探讨与分析[J].中国卫生产业,2018,15(34):179-180.
[10] 刘玉泉,钱强.分析医院信息化建设在医院发展中的作用[J].通讯世界,2018,25(12):292-293.
[11] 马桂霞.浅谈医院门诊管理与服务[J].中国保健营养(下旬刊),2013(9):5415-5415.
[12] 姚峥,汉业旭,马志娟,等.聚焦患者就医体验提高门诊综合服务能力[J].中国医院,2016,20(4):1-3,15.
[13] 韩晓霞.多举措提升综合医院门诊优质服务[J].心理医生,2018,24(28):304-305.
[14] 李强.浅谈医院门诊自助系统在门诊医疗服务中的应用[J].福建电脑,2018,34(8):150-158.
[15] 林巍,徐亚洲,谢娟,等.人文型医院建设实践与体会[J].现代医院管理,2017,15(2):90-92.
[16] 景抗震,戴玮,王静,等.住院管理中心模式流程再造的探索[J].江苏卫生事业管理,2017,28(4):4-6.
[17] 陈飞.基于“一站式”住院自助服务平台的住院流程再造[J].中国医学装备,2016,13(11):103-106.
[18] 金凤,孙宏亮,任龙喜.“互联网+医疗”背景下公立医院人文医院建设探析[J].中国医药导报,2018,15(31):160-163.
[19] 吕少霞.医院门诊收费服务流程优化管理探析[J].商情,2018(40):36.
[20] 王鸿雁,李新茹,陈百芳.某医院患者满意度调查分析[J].西部中医药,2018,31(11):69-71.
[2] 朱卫波.关于医学人文培育在医院文化建设中的作用探析[J].现代企业文化,2018(29):340.
[3] 麦舒敏,王冬.建设人文医院,构建和谐医患关系[J].中国医学伦理学,2018,31 (10):1349-1352.
[4] 杨照,冯孟贤,崔政坤.浅谈硬件设施在医院人文建设中的作用[J].人人健康,2017(15):92.
[5] 尹庄.医学人文建设与医院可持续发展[J].中国医学人文,2015,1(9):7-9.
[6] 杜治政.医学人文与医疗实践结合:人性化的医疗[J].医学与哲学,2013,34(8A):6-11.
[7] 章海霞.建设国际一流的研究型人文医院——记南京鼓楼医院院长韩光曙[J].中国研究型医院,2017,4(2):65-67.
[8] 谭吉,余立新.当前医院信息化建设策略建议[J].中国卫生信息管理杂志,2018,15(6):667-669,677.
[9] 范尚华.医院信息化建设探讨与分析[J].中国卫生产业,2018,15(34):179-180.
[10] 刘玉泉,钱强.分析医院信息化建设在医院发展中的作用[J].通讯世界,2018,25(12):292-293.
[11] 马桂霞.浅谈医院门诊管理与服务[J].中国保健营养(下旬刊),2013(9):5415-5415.
[12] 姚峥,汉业旭,马志娟,等.聚焦患者就医体验提高门诊综合服务能力[J].中国医院,2016,20(4):1-3,15.
[13] 韩晓霞.多举措提升综合医院门诊优质服务[J].心理医生,2018,24(28):304-305.
[14] 李强.浅谈医院门诊自助系统在门诊医疗服务中的应用[J].福建电脑,2018,34(8):150-158.
[15] 林巍,徐亚洲,谢娟,等.人文型医院建设实践与体会[J].现代医院管理,2017,15(2):90-92.
[16] 景抗震,戴玮,王静,等.住院管理中心模式流程再造的探索[J].江苏卫生事业管理,2017,28(4):4-6.
[17] 陈飞.基于“一站式”住院自助服务平台的住院流程再造[J].中国医学装备,2016,13(11):103-106.
[18] 金凤,孙宏亮,任龙喜.“互联网+医疗”背景下公立医院人文医院建设探析[J].中国医药导报,2018,15(31):160-163.
[19] 吕少霞.医院门诊收费服务流程优化管理探析[J].商情,2018(40):36.
[20] 王鸿雁,李新茹,陈百芳.某医院患者满意度调查分析[J].西部中医药,2018,31(11):69-71.