图书馆技术绩效评价THEV模型研究
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摘要
评价模型是评价指标体系建构和评价实践的理论依据,文章提出图书馆技术绩效评价THEV模型。该模型是图书馆技术绩效评价的一个逻辑模型,是评价指标集的指南,是一个多维立体模型,是图书馆技术绩效评价的专用模型,是图书馆技术绩效评价的一环;效率和价值是模型的主索引,时间和层次是模型的次索引,结合交错组成时间-层次、效率-价值的多维模型;模型具有多维性、结果导向性、人本性、综合性、灵活性等特点;要明确效率、价值评价与时间、层次评价的相对位置,明确效率评价和价值评价的相对位置,理解效率和效果评价的复杂性。
Appraisal model is the theoretical basis for the establishment of appraisal index system and practice of appraisal. In this paper,the authors propose a THEV model suitable for the technical performance appraisal of libraries. The research points out that:this model is a logic one for appraising library technologies,evaluating the set of indicators,representing a multi-dimensional and stereoscopic model,and serving as a special model for the library's technical performance appraisal. By assigning efficiency and value as its primary indexes,time and level as its secondary indexes,this model is a multi-dimensional model which combines time-level and efficiency-value alternately. The model is characterized by multi-dimensional,result orientation,human-centeredness,integrity,flexibility,etc. In this way,the authors make clear the relative position between the efficiency-value appraisal and time-level appraisal as well as the relative position between efficiency appraisal and value appraisal for understanding the complexity and effectiveness of an appraisal.
Appraisal model is the theoretical basis for the establishment of appraisal index system and practice of appraisal. In this paper,the authors propose a THEV model suitable for the technical performance appraisal of libraries. The research points out that:this model is a logic one for appraising library technologies,evaluating the set of indicators,representing a multi-dimensional and stereoscopic model,and serving as a special model for the library's technical performance appraisal. By assigning efficiency and value as its primary indexes,time and level as its secondary indexes,this model is a multi-dimensional model which combines time-level and efficiency-value alternately. The model is characterized by multi-dimensional,result orientation,human-centeredness,integrity,flexibility,etc. In this way,the authors make clear the relative position between the efficiency-value appraisal and time-level appraisal as well as the relative position between efficiency appraisal and value appraisal for understanding the complexity and effectiveness of an appraisal.
引文
[1] Geor ge A. Boyne. Concepts and Indicators of Local Authority Performance:An appraisal of the Statutory Frameworks in England and Wales[J]. Public Money&Management,2002,22(2):17-24.
[2]龚璞,杨永恒.财政分权、政府规模与公共服务成本效益——基于2002-2012年省级面板数据的实证分析[J].公共行政评论,2017(5):144-170.
[3]晁毓欣.我国对财政绩效评价的认识深化、现存问题与完善思路——基于投入产出表和损益表的模拟测算[J].地方财政研究,2013(6):4-9.
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[5]朱富强.“数量拜物教”引致的经济学形式化庸俗化[J].改革,2016(1):130-140.
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[10] Neely A, Gregory M, Platts K. Performance measurement system design:A literature review and research agenda[J]. International Journal of Operations&Production Management,2005,25(4):1228-1263.
[11]张素琴,梁凯.政府采购情感绩效与任务绩效的多维度综合评价[J].温州大学学报(自然科学版),2011(4):31-36.
[12]沈光亮.图书馆资源构成及认识过程[J].河北科技图苑,2005(2):22-25.
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[14]贾国柱,熊伟.国外图书馆价值评估研究述评[J].图书情报工作,2011,55(1):84-88.
[15] British Library. Economic Appraisal of the British Library[EB/OL].[2018-04-08]. http://www.bl.uk/aboutus/stratpolprog/increasingvalue/economicappraisal_summary.pdf.
[16]罗贤春,姚明.价值体系研究视角变迁下的公共图书馆价值[J].中国图书馆学报,2014(3):27-36.
[17]窦衍瑞.知识自由与国家责任——公共图书馆核心价值的宪法分析[J].图书馆,2015(4):1-5.
[18] Mezick E M. R eturn on Investment:Libraries and Student R etention[J]. Journal of Academic Librarianship,2007,33(5):561-566.
[19] Oder N. Study at UIUC Suggests$4.38 in Grant Income for Each Library Dollar[J/OL].(2009-01-21)[2018-04-09]. Library Journal. 2009. https://lj.libraryjournal.com/2009/01/managing-libraries/study-at-uiuc-suggests-4-38-in-grant-income-for-each-library-dollar/#_.
[20] ACR L. THE VALUE OF ACADEMIC LIBR AR IES:A Comprehensive R esearch R eview and R eport[EB/OL].[2018-04-08]. http://www.ala.org/acrl/sites/ala.org.acrl/files/content/issues/value/val_report.pdf.
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[22]蒋永福.图书馆核心价值及其中国语境表述[J].国家图书馆学刊,2008(2):21-26.
[23]程焕文.图书馆的价值与使命[J].图书馆杂志,2013(3):4-8.
[24] Ford D, R yan C C. Taking Technology to Market[J].Harvard BusinessR eview,1981(2):202-208.
[25] Harvey M G. Application of Technology Life Cycles To Technology Transfers[J]. Journal of Business Strategy,1984,5(2):51-58.
[26] Foster R N. Working The S-Curve:Assessing Technological Threats[J]. R esearch Management,1986,29(4):17-20.
[27] Anderson P, Tushman M L. Technological Discontinuities and Dominant Designs:A Cyclical Model of Technological Change[J]. Administrative Science Quarterly,1990,35(4):604-633.
[28] Gartner Co.. Hype Cycle[EB/OL].[2018-03-25]. http://www.gartner.com/technology/research/methodologies/hype-cycle.jsp.
[29]浦根祥,周志豪.从技术生命周期看企业“技术机会”选择[J].自然辩证法研究,1998(6):47-49.
[30] Kim B. Managing the transition of technology life cycle[J].Technovation,2003(5):371-381.
[31] Meade P T, R abelo L. The technology adoption life cycle attractor:Understanding the dynamics of hightech markets[J]. Technological Forecasting&Social Change,2004(7):667-684.
[32]张伟,刘德志.新兴技术生命周期及其各阶段特征分析[J].菏泽学院学报,2007(5):16-20.
[33] Kim J,Hwang M,Jeong D H,et al. Technology trends analysis and forecasting application based on decision tree and statistical feature analysis[J]. Expert Systems with Applications,2012,39(16):12618-12625.
[34]陶锋.延长技术生命周期的创新激励机制探析[J].现代经济探讨,2008(9):89-92.
[35]刘勇.开放式创新提升图书馆服务能力的机制构建及实施策略[J].图书情报工作,2014(21):41-45.
[36]齐诚.基于利益相关者价值取向的图书馆绩效评价研究[J].图书馆,2016(10):69-73.
[37]张艳秋.图书馆云服务模型构建及实践探索[J].黑龙江史志,2015(5):251.
[38]梁宏霞.基于Citespace的智慧图书馆建设研究[J].情报资料工作,2017(6):96-101.
[39]张石欣.公共图书馆与重要利益相关者建立信任合作关系——以东莞图书馆为例[J].科技视界,2013(23):121,144.
[40]李东来,奚惠娟.卓越绩效管理模式——公共图书馆发展的现实选择[J].图书馆论坛,2015(8):37-43.
[41]姜利华.基于利益相关者理论的高校图书馆治理研究[J].图书情报导刊,2011(13):40-42.
[42]范丽娟.基于绩效三棱镜的图书馆绩效评价体系研究——从利益相关者的视角出发[J].图书馆建设,2011(12):90-93.
[43]刘爱琴,刘宗让.高校图书馆主要利益相关者利益要求的实证研究[J].图书馆学研究,2011(21):37-43.
[44]王林琳.利益相关者价值取向的高校图书馆绩效评价体系——基于绩效棱柱模型的运用[J].新课程研究,2016(9):11-13.
[2]龚璞,杨永恒.财政分权、政府规模与公共服务成本效益——基于2002-2012年省级面板数据的实证分析[J].公共行政评论,2017(5):144-170.
[3]晁毓欣.我国对财政绩效评价的认识深化、现存问题与完善思路——基于投入产出表和损益表的模拟测算[J].地方财政研究,2013(6):4-9.
[4]徐顽强,史晟洁,张红方.供给侧改革下科技社团公共服务供给绩效研究[J].科技进步与对策,2017(21):118-124.
[5]朱富强.“数量拜物教”引致的经济学形式化庸俗化[J].改革,2016(1):130-140.
[6]孙洪敏.地方政府绩效管理评价体系趋向性研究[J].学术界,2017(8):16-30.
[7] Joaquín Herranz, Jr. The Logic Model as a Tool for Developing a Network Performance Measurement System[J]. Public Performance&Management R eview,2010,34(1):56-80.
[8] Hernandez M. Using Logic Models and Program Theory To Build Outcome Accountability[J]. Education&Treatment of Children,2000,23(1):24-40.
[9] Mclaughlin J A,Jordan G B. Logic models:A tool for telling your programs performance story[J]. Appraisal&Program Planning,1999,22(1):65-72.
[10] Neely A, Gregory M, Platts K. Performance measurement system design:A literature review and research agenda[J]. International Journal of Operations&Production Management,2005,25(4):1228-1263.
[11]张素琴,梁凯.政府采购情感绩效与任务绩效的多维度综合评价[J].温州大学学报(自然科学版),2011(4):31-36.
[12]沈光亮.图书馆资源构成及认识过程[J].河北科技图苑,2005(2):22-25.
[13]陈定权.图书馆技术史(1954-)研究:缺失、框架与价值[J].图书馆论坛,2016(5):2-8.
[14]贾国柱,熊伟.国外图书馆价值评估研究述评[J].图书情报工作,2011,55(1):84-88.
[15] British Library. Economic Appraisal of the British Library[EB/OL].[2018-04-08]. http://www.bl.uk/aboutus/stratpolprog/increasingvalue/economicappraisal_summary.pdf.
[16]罗贤春,姚明.价值体系研究视角变迁下的公共图书馆价值[J].中国图书馆学报,2014(3):27-36.
[17]窦衍瑞.知识自由与国家责任——公共图书馆核心价值的宪法分析[J].图书馆,2015(4):1-5.
[18] Mezick E M. R eturn on Investment:Libraries and Student R etention[J]. Journal of Academic Librarianship,2007,33(5):561-566.
[19] Oder N. Study at UIUC Suggests$4.38 in Grant Income for Each Library Dollar[J/OL].(2009-01-21)[2018-04-09]. Library Journal. 2009. https://lj.libraryjournal.com/2009/01/managing-libraries/study-at-uiuc-suggests-4-38-in-grant-income-for-each-library-dollar/#_.
[20] ACR L. THE VALUE OF ACADEMIC LIBR AR IES:A Comprehensive R esearch R eview and R eport[EB/OL].[2018-04-08]. http://www.ala.org/acrl/sites/ala.org.acrl/files/content/issues/value/val_report.pdf.
[21] LibValue. Value and R OI Comprehensive Study:Syracuse[EB/OL].[2018-04-08]. http://www.libvalue.org/about/toolkit/value-roi-syracuse.
[22]蒋永福.图书馆核心价值及其中国语境表述[J].国家图书馆学刊,2008(2):21-26.
[23]程焕文.图书馆的价值与使命[J].图书馆杂志,2013(3):4-8.
[24] Ford D, R yan C C. Taking Technology to Market[J].Harvard BusinessR eview,1981(2):202-208.
[25] Harvey M G. Application of Technology Life Cycles To Technology Transfers[J]. Journal of Business Strategy,1984,5(2):51-58.
[26] Foster R N. Working The S-Curve:Assessing Technological Threats[J]. R esearch Management,1986,29(4):17-20.
[27] Anderson P, Tushman M L. Technological Discontinuities and Dominant Designs:A Cyclical Model of Technological Change[J]. Administrative Science Quarterly,1990,35(4):604-633.
[28] Gartner Co.. Hype Cycle[EB/OL].[2018-03-25]. http://www.gartner.com/technology/research/methodologies/hype-cycle.jsp.
[29]浦根祥,周志豪.从技术生命周期看企业“技术机会”选择[J].自然辩证法研究,1998(6):47-49.
[30] Kim B. Managing the transition of technology life cycle[J].Technovation,2003(5):371-381.
[31] Meade P T, R abelo L. The technology adoption life cycle attractor:Understanding the dynamics of hightech markets[J]. Technological Forecasting&Social Change,2004(7):667-684.
[32]张伟,刘德志.新兴技术生命周期及其各阶段特征分析[J].菏泽学院学报,2007(5):16-20.
[33] Kim J,Hwang M,Jeong D H,et al. Technology trends analysis and forecasting application based on decision tree and statistical feature analysis[J]. Expert Systems with Applications,2012,39(16):12618-12625.
[34]陶锋.延长技术生命周期的创新激励机制探析[J].现代经济探讨,2008(9):89-92.
[35]刘勇.开放式创新提升图书馆服务能力的机制构建及实施策略[J].图书情报工作,2014(21):41-45.
[36]齐诚.基于利益相关者价值取向的图书馆绩效评价研究[J].图书馆,2016(10):69-73.
[37]张艳秋.图书馆云服务模型构建及实践探索[J].黑龙江史志,2015(5):251.
[38]梁宏霞.基于Citespace的智慧图书馆建设研究[J].情报资料工作,2017(6):96-101.
[39]张石欣.公共图书馆与重要利益相关者建立信任合作关系——以东莞图书馆为例[J].科技视界,2013(23):121,144.
[40]李东来,奚惠娟.卓越绩效管理模式——公共图书馆发展的现实选择[J].图书馆论坛,2015(8):37-43.
[41]姜利华.基于利益相关者理论的高校图书馆治理研究[J].图书情报导刊,2011(13):40-42.
[42]范丽娟.基于绩效三棱镜的图书馆绩效评价体系研究——从利益相关者的视角出发[J].图书馆建设,2011(12):90-93.
[43]刘爱琴,刘宗让.高校图书馆主要利益相关者利益要求的实证研究[J].图书馆学研究,2011(21):37-43.
[44]王林琳.利益相关者价值取向的高校图书馆绩效评价体系——基于绩效棱柱模型的运用[J].新课程研究,2016(9):11-13.