摘要
随着全球经济的不断发展,全球经济分工的细化,服务外包已经成为世界新一轮产业革命以及产业转移过程中一种趋势。知识流程外包作为服务外包的一种更具有知识密集型特色的细分产业,具有非常大的市场潜力。知识流程外包产业的发展,对于促进我国的产业结构调整,产生新的经济增长点具有非常重要的积极意义。但是,知识流程外包产业由于刚刚起步,整个产业的发展无论是理论发展还是实践经验都有待发展。本文以知识流程外包产业发展模式本身着手,对产业发展模式进行了研究,希望通过科学规划产业发展模式以促进知识流程外包产业发展。
第1章绪论。主要介绍研究的背景、目的和意义,并开展国内外研究综述,同时开展相关概念的界定和研究的主要内容和方法。
第2章知识流程外包产业发展模式理论。通过对知识流程外包产业的界定对知识流程外包产业发展模式的分析,提出了知识流程外包产业发展模式的定义,并将发展模式的构成进行了分析,提出知识流程外包产业发展模式理论。
第3章知识流程外包产业组织模式及评价。通过产业组织模式分析,并从生产、扩散、网络等模式进行细分和研究。通过对产业组织模式的影响因素分析,建立产业组织模式评价指标体系,对几种产业组织模式进行定量分析。
第4章知识流程外包产业运行模式及评价。梳理和整理集中较为常见的知识流程产业运行模式类型,并对知识流程外包产业运行影响因素进行分析。构建了知识流程外包产业运行模式评价体系,并运用模糊层次分析法对评价指标权重进行了计算。并对产业四种运行模式进行定量分析和比较评价。
第5章知识流程外包产业知识产权制度及评价。梳理、整理知识流程外包产业产权分享制度、产业知识保护制度、产权风险转移制度、产业资本运营制度。构建对知识流程产业知识产权制度评价体系,并进行量化分析。
第6章知识流程外包产业模式协同理论。通过研究知识流程外包产业组织模式与产权制度的协同,知识流程外包产业运行模式与产权制度的协同,构建知识流程外包产业发展模式的协同理论模型。并通过对模型分析进一步对第2章所构建的知识流程外包产业发展理论进行论证。
第7章知识流程外包产业发展模式综合评价体系构建。通过建立了产业发展综合评价指标评价体,发现产业发展模式中的影响指标。通过构建知识流程外包产业发展模式的综合评价模型,通过对综合评价模型的计算和分析,找到了评价指标体系中关键指标筛选的方法。为下一步提出产业发展对策奠定基础。
第8章知识流程外包产业发展的对策与措施。从宏观层面上应该通过制度创新提升产业模式发展的竞争力；从中观层面上打造一批优势产业园区；从微观层面上,从知识产权保护和人才培养与稳定以及政府职能转型等方面入手,完善产业模式发展运行基础。
本文提出了知识流程外包产业发展模式理论。并从产业发展模式内部与外部机制的视角提出了产业组织模式理论是产业发展模式的内在机制；产业运行模式理论是产业发展模式的运行机制；知识产权制度理论是产业发展模式的约束机制,同时也是支撑机制；知识流程外包产业发展模式的协同理论是产业发展模式的协同机制。并从评价体系方面进行了量化分析。
本文提出了以知识流程外包产业发展模式为主线,以影响因素为导向建立了知识流程外包产业发展模式评价体系和产业发展模式理论模型。并在模型的分析过程中发现了该模型评价指标体系中关键指标筛选的方法。并得出了可以通过具体的措施来改善指标和改善协同中的系数,进而改善产业发展模式,提高产业发展模式促进产业发展能力的结论。
本文提出了知识流程外包产业模式协同理论,并构建了知识流程外包产业发展模式的协同理论模型。并通过对模型的分析得出了协同系数对产业发展模式的影响。并提出了提高协同系数的方法和途径。
本文对于了解知识流程外包以及知识流程外包产业,并对选择适合知识流程外包产业发展的产业组织模式、产业运行模式以及构建知识产权制度环境有一定的借鉴参考意义。
With the continuous development of global economy and the refinement of the division of the global economy, the service outsourcing has become the world's an inevitable trend in the new industrial revolution. As a subdivision of services outsourcing, knowledge process outsourcing (KPO) industry has a more knowledge-intensive characteristics which leading to a very large market potential. KPO industry contributes a very important positive sgnificance to the promotion of China's industrial restructuring, resulting in new economic growth point. However, because KPO outsourcing industry has just started the industry needs to be developed both in theory and practical experience. We started from KPO industry's own development model to research the industrial development model In this paper we hope that we can promote the KPO industry through planning industrial development model scientifically.
The 1st chapter is the introduction. The main idea is research background, the goal and the significance, and carry out the domestic and foreign research to summarize.Besides this it also defines related concepts and research the main contents and methods.
The 2nd chapter is KPO industry development model theory. By the definition and analysis of KPO industry, we propose the definition of KPO industry, analyse the constitution of development model and propose the theory of the model of KPO industry.
The 3rd chapter is the appraisal of KPO industrial organization pattern. We carries on the quantitative analysis to several Industrial organization pattern.through the Industrial organization pattern analysis, research patterns and so on production, proliferation, through the Industrial organization pattern's influencing factor analysis, establisheing the industrial organization pattern evaluating indicator system
The 4th chapter is the appraisal of KPO industry movement pattern, carries on the the KPO industry movement's influencing factor. It has constructed KPO industry movement pattern appraisal system and has carried on the computation using the fuzzy analytic hierarchy process to the evaluating indicator weight,and carries on the quantitative analysis to the industrial four kind of movement patterns and quited appraises.
The 5th chapter is the appraisal of KPO industry intellectual property system. It reorganizes the industrial knowledge protection system, the property right risk shift system, the industrial capital operation system. The construction of the appraisal system of KPO industry intellectual property system, and carries on the quantification analysis.
The 6th chapter discusses the knowledge flow outsourcing industry pattern coordination theory. It constructs knowledge process outsourcing industrial development pattern coordination theoretical model through researching KPO industrial organization pattern and property system's coordination, and it demostrates the model which is constructed in the 2nd chapter through analysing KPO industrial development more deeply.
The 7th chapter.The construction of KPO industry development model comprehensive evaluation system. It has established the industrial development quality synthetic evaluation target appraisal body through the construction of evaluation model and the analysis. It has found the key indicators in the screening method through the construction of KPO industry, a comprehensive evaluation model development model and the comprehensive evaluation model for the calculation and analysis,which contributes to laying the foundation for Industry Development.
The 8th chapter. KPO industry development strategies and measures.System innovation should be upgraded to enhance the competitiveness of industry from the macro level.From the macroscopic level,makes one batch of superious industrial park. From the microscopic stratification plane, we started from the intellectual property protection and the personnel training and stable as well as government function reforming,ect,and improve the operational foundation for the development of industrial models.
This article advanced the KPO industrial development pattern theory and proposed that the Industrial organization pattern theory is the industrial development pattern intrinsic mechanism from the industrial development pattern interior and the exterior mechanism's angle; The industrial movement pattern theory is the industrial development pattern operational mechanism; The intellectual property system theory is the industrial development pattern restraint mechanism, simultaneously also supports the mechanism; The KPO industrial development pattern's coordination theory is the industrial development pattern coordination mechanism. And has carried on the quantification from the appraisal system aspect.
This article proposed that take the KPO industrial development pattern as the master line, influence factors as the guidance established KPO industry development and evaluation system. In this model analysis process, the paper found the model during the evaluation index system of key index screening method. And the conclusion that through concrete measures to improve index and improve coordination, and the coefficients in the improvement of industry development mode, improve industrial development pattern promote industry development ability.
This article proposed the KPO industry pattern coordination theory, and has constructed the KPO industrial development pattern coordination theoretical model. And through has obtained the coordination coefficient to the model analysis to the industrial development pattern influence. And proposed the enhancement coordination coefficient method and the way.
This research had many value that could be go to understand knowledge process outsourcing and knowledge flow of the outsourcing industry, and to choose a suitable knowledge process outsourcing industry development of industrial organization model, operation mode and the construction of the industry industrial property rights system environment.
引文
[1]Gary Hamel and C.K.Prahaoad, The Core Competence of the Corporation[J]. Harvard Business Review, May-June 1990
[2]中国国际投资促进会,中欧国际商学院,中国服务外包研究中心.中国服务外包发展报告2007[M].上海大学出版社,2007：20-45
[3]邵学言,陈静宁.KPO浪潮,广东加速发展现代服务业的机遇[J].大经贸.2008,(4)：33-35
[4]姜春荣.国际服务外包浪潮与中国服务外包产业发展战略研究[D].中国社会科学院博士学位论文,2006：16-37
[5]联合国贸发会议.世界投资报告[R].1997.1997：3
[6]国际货币基金组织.世界经济展望.1997(5)：2
[7]傅翠晓,钱省三,陈劲杰,张睿.知识生产研究综述.科技进步与对策.2009.(1)：155-160
[8]曼纽尔·卡斯特.网络社会的崛起[M].北京：社会科学文献出版社,2001：37
[9]Quinn,J, Hilmer, F.Strategic Outsourcing. Sloan Management Review,1994,35(3), pp. 43-55
[10]霍泽姆·麦钱特(Khozem Merchant).报道挖掘数据金矿.英国《金融时报》2005-8-30东亚经济评论http://www.e-economic.com
[11]吴冰,王重鸣.知识与知识管理：一个文献综述[J].华东理工大学学报(社会科学版),2006(1)：57-61
[12]张福学.知识管理导论[M].长春：吉林人民出版社,2001：24-44
[13]常荔,邹珊刚,李顺才.基于知识链的知识扩散的影响因素研究[J].科研管理,2001,22(5)：121-127
[14]OECD. The knowledge-based economy [M]. Paris:OECD,1996:12
[15]Nonaka, I, Takeuchi, H. The Knowledge2Creating Company [M]. New York:Oxford University Press,1995:65-89
[16]Von Hipp le, E. Sticky information and the locus of p rob21em solving:imp lications for innovation [J]. Management Science,1994,40 (4):429-439
[17]Szulanzki, G. Exp loring internal stickiness:impediments to the transfer of best p ractice with the firm [J]. Strategic Management Journal,1996,17:27-43
[18]Polanyi,M. The logic of tacit inference [J]. Philosophy,1966,41:1-18
[19]隋映辉,丁海洋.知识外包：形成因素、特征及路径[J].山东经济,2008,(3)：14-18
[20]Cummings, J. L., Teng, Bing-Sheng. Transferring R&Dknowledge:the key factors affecting knowledge transfer success[J]. Journal of Engineering and Technology Management,2003,20(2):39-68
[21]唐炎华,石金涛.国外知识转移研究[J].综述情报科学.2006,(1)：153-156
[22]STEWART, T.A.Intellectual Capital:The New Wealth of Organizations[M].New York: Bantam Doubleday Dell PublishingGroup, Inc.,1997:2-9
[23].Markusen, J. R., Trade in Producer Services and Other Specialized Intermediate Inputs. American Economic Review,1989,79, pp.85-95.
[24]Nonaka, I., Takeuchi, H. The Knowledge-Creating Company[M]. Oxford University Press,New York.1995. pp 75.
[25]Miles 1. et al. (1995) Knowledge-intensive business services:users,carriers and sources of innovation (R) IRapportpour DG13 SPRINT-EIMS,March
[26]Muller, E.,Zenker,A. Business services as actors of knowledge transformation:the role of K1BS in regional and national innovation systems[J] Research Policy,2001 (30) 1501-1516
[27]Bessant,J., Rush, H. (1995) Building bridge for innovation:the role of consultants in technology transfer[J] 1 Research Policy,24:97-114
[28]Moulaert,F. and Gsllouj,[C] (1993) The lavational geography of advanced producer firms:the limits of economies of agglomeration in Daniels, P., Fillers, S., Bonamy, J and Philippe, J. eds The geography of services Frank Cass[C] London 91-106
[29]SHAPIRO, JEREMY. J.HUGHES, SHELLEY. K. Information technology as a liberal art [J/OL].Educom Review,1996,31 (2), [2006-12-10]:.
[30]SHILPA SHANBHAG. Alternative Models of Knowledge Productions Step Forward in Information Literacy as a Liberal Art [J/OL]. Library Philosophy and Practice.2006,8 (2), [2007-02-18]:http://www.webpages.uidaho.edu/-mbolin/shanbhag.pdf.
[31]JAE-YONG CHOUNG, HONG-GHI MIN, MYEONG-CHEOL PARK. Patterns of knowledge production:The case of information and telecommunication sectorin Korea [J].Scientometrics,2003,58 (1):115-128
[32]Clark, Zmud, McCray, The Outsourcing of Information Services transforming the Nature of Business in the Information Industry. Journal of Information Technology, 1995 (10):221-237
[33]Gilley K.M., Rasheed Abdul., Making more by doing less:Ananalysis of o utsourcing and its effects on firm performance [J].Journal of Management,2000,Vol 26, No.4, 763-790.
[34]杨海蔚,董安邦.企业信息技术外包浅析[J].情报科学,2002(7)：772-773
[35]毛美叶,王文涛.国外信息技术外包关系研究综述[J].管理现代化,2006(2)：4-6
[36]陈菲.服务外包动因机制分析及发展趋势预测：美国服务外包的验证[J].中国工业经济.2005,(6)：67-73
[37]钟晓鸣.论软件形成的知识生产中人—机分工与合作[J].学术界.2005,(3)：167-174.
[38]刘德,陈国青.企业信息技术外包及其策略[J].计算机系统应用.1999,(12)：41-43
[39]梁新弘.论信息技术(IT)外包的动因、风险及防范[J].科技管理研究,2004,(1)：64-66.
[40]王庆喜.金融服务外包风险及其对策[J].华东经济管理.2005.(5)：136-138
[41]刘继承.企业信息系统与服务外包风险管理研究[J].情报理论与实践.2005,(2)：50-56
[42]陈剑锋,唐振鹏.国外产业集群研究综述[J].外国经济与管理,2002,(8)：22-27
[43]GIBBONS M. et al. The New Production of Knowledge-TheDynamics of Science and Research in Contemporary Societies[M], London:Sage Publications:1994:2-7.
[44]王成军.官产学三重螺旋研究[M].北京：社会科学文献出版社,2005：28-33.
[45]RON GRIFFITHS.Knowledge production and the research-teaching nexus:the case of the built environment disciplines[J], Studies in Higher Education.2004,29(6):709-726.
[46]ETZKOWITZ, HENRY, LOET LEYDESDORFF. The triple helix of university-industry-government relations:A Laboratory for Knowledge-Based Economic Development[J]. EASSTReview,1995,14(1):14-19.
[47]Scott,A. J. (1988) Flexible production systems and regional development:the rise of new industrial spaces in North American and western Europe (J) International Journal ofUrban and Regional Research 12 pp171-186
[48]鄂丽丽.服务外包竞争力影响因素研究：基于中国的分析[J].经济问题探索.2008,3：151-166
[49]杨丹辉.服务外包与中国产业升级：基于全球化的视角[J].当代经济管理.2009,(8)：49-52
[50]张明莉.促进产业集群发展的地方政府行为研究[J].河北学刊.2011,(1)：172-175
[51]Scott, A. J. (1998) From Silicon Valley to Hollywood:growth and development of the multimedia industrial in California in Braczyk,H.J.,et al. eds Regional innovationsystems[C]London:UCL Press
[52]Scott,A. J. (2000) French cinema:economy, policy and place in the making of a cultural-products industry [J]. Theory,Culture and Society 17:pp 1-38
[53]Camagni,R. (1991)Local'milieu'uncertainty and innovation networks:towards a new dynamic theory of economicspace in Camagni,R. ed. innovation networks:spatial perspectives (M) London:Belhaven Press
[54]Keeble,D.,Wilkinson, F. ed. (2000a) High-technologyclusters networking and collective learning in Europe (C) Ashgate Aldershot 1-20
[55]Keeble,D.,Nachum,L. (2001) Why do business servicefirms cluster? Small consultancies, clustering and decentralization in London and Southern England (R) ESRCCentre for Business Research, University of Cambridge, Working Paper 194
[56]王娟茹,潘杰义.产学研合作中的知识扩散研究[J].中国科技论坛.2003,(4)：74
[57]李松志,杨杰.国内产业转移研究综述[J].商业研究,2008,(2)：22-25
[58]李小建.经济地理学[M].北京：高等教育出版社,2002：60-67
[59]谭介辉.从被动接受到主动获取[J].世界经济研究,1998(6)：65-68
[60]李国平.外商对华直接投资的产业与空间转移特征及其机制研究[J].地理科学,2000(4)：102-108
[61]贝毅,曲连刚.知识经济与全球经济一体化—兼论知识经济条件下国际产业转移的新特点[J].世界经济与政治,1998(8)：28-30
[62]王毅,吴贵生.产学研合作中粘滞知识的成因与转移机制研究[J]科研管理,2001(6)：114
[63]周竺,黄瑞华.产学研合作中的知识产权冲突及协调[J].研究与发展管理,2004,16(1)：90
[64]吴洁.产学研合作中高校知识转移的超循环模型及作用研究[J].研究与发展管理,2007,19(4)：119
[65]谭力文,田毕飞.美日欧跨国公司离岸服务外包模式的比较研究及启示[J].中国软科学.2006,(5)：128-134
[66]王安宇,司春林,赵武阳.知识生产组织模式演变及其对我国实施自主创新战略的启示.科学与科学技术管理,2010,(6)：94
[67]于同洋,肖人彬,龚晓光.组织网络隐性知识扩散及学习策略分析.管理科学,2009,22(06)：21
[68]Newman M E J. The Structure and Function of Complex Networks[J]. SIAM Review, 2003,45(2):167-256.
[69]步磊等.企业价值.价值链.业务流程[J].价值工程.2002,(5)：4-16
[70]宋建元,张钢.组织网络化中的知识共享—一个基于知识链的分析.研究与发展管理[J],2004,16(8)：25-30
[71]张瑞玲,贾燕.从知识运转模式论知识挖掘[J].情报杂志,2005,(9)：21-26
[72]毕马威咨询报告.中国服务外包城市巡览：2010年外包产业年度报告[R].2010：10-30
[73]张国印.企业合同管理常见问题与对策[M].法律出版社,2009：16
[74]疏礼兵.供应链价值流的分析与思考[J].价值工程.2002,(3)：13-15
[75]郑霖等.供应链是价值链的一种表现形式[J].价值工程.2002,1：9-12
[76]方琢,刘晓明.基于价值链基础的价值分析与价值管理初探[J].价值工程.2001,4：36-38
[77]任新建,赵炳新.虚拟价值链的理论与应用[J].工会论坛.2002,(7)：71-74
[78]杨桂红.价值链分解与企业核心竞争力培育[J].经济问题探索.2004,(3)：74-75
[79]王根索.国际服务外包转移与我国承接的对策[J].经济纵横.2005,(4)：39-61
[80]张梅,吴建新.中国软件服务外包的地位研究-基于服务外包网络治理关系的分析[J].广东商学院学报[J].2011,(1)：51-54
[81]杨明,张诚.服务业跨国公司对东道国产业竞争力作用分析[J].生产力研究.2005,(10)：182-219
[82]张磊,徐琳.服务外包(BPO)的兴起及其在中国的发展[J].世界经济研究.2006,(5)：33-38
[83]米加龙,长株潭服务外包与经济增长的实证分析[J].科技管理研究.2011,(3)：64-65
[84]郑吉昌,夏晴.服务业发展与产业集群竞争优势：以浙江产业集群发展为例[J].财贸经济.2005,(7)：62-66
[85]杨宇涵.中印软件产业发展比较研究[J].情报杂志,2003,(1)：92-94.
[86]郑昌吉.中国服务业国际化：全球背景与路径选择[J].人文杂志.2003,(1)：107-112
[87]郑昌吉.服务业革命：中国的战略意义与政策取向[J].中国软科学.2003,(8)：138-143
[88]赵仁康.论服务的特点与服务企业核心竞争力的培育[J].江苏商论.2004,(4)：33-35
[89]黄继红,刘红玉,周岱,赵加强.英德法国家级实验室和研究基地体制机制探析[J].实验室研究与探索.2008,(4)：122-125
[90]高虹圆,孙龙虎,李双玫.基于AHP的广东服务外包业的影响因素指标及权重确定[J].广东工业大学学报(社会科学版),2011,(2)：23-26
[91]文富德.印度正在成为世界研发中心的原因、影响与启示[J].亚太经济.2008,(3)：69-74
[92]李红.知识密集型服务业集群研究述评[J].科学管理研究.2005,(12)：85-88
[93]熊智伟.南昌发展国际服务外包的战略思考[J].江西农业大学学报(社会科学版),2007,(12)：94-97
[94]何骏.我国发展服务外包的动因、优势和建议[J].当代经济管理,2006,(6)：34-35
[95]贾守月,王计生.天津开发区承接服务外包的战略思考[J].港口经济,2006,(6)：43-45
[96]姜荣春.我国承接服务外包：现状、趋势与对策[J].开放导报.2009,(2)：64-70
[97]武静雯,方润生.国内外关于高校技术知识向企业转移的研究综述[J].郑州轻工业学院学报(社会科学版).2008,(6)：88-90
[98]江小涓.服务全球化的发展趋势和理论分析[J].经济研究,2008,(2)：4-18
[99]王子先.积极承接国际服务外包的政策建议[J].宏观经济研究,2007,(12)：11-34
[100]吴大刚,靖继鹏.信息技术外包研究现状[J].现代情报.2007,(11)：38-39
[101]徐建敏,任荣明.知识密集型服务业的知识转移和创新[J].河北科技大学学报,2007,(3)：66-69
[102]徐占忱,何明升.知识转移障碍纾解与集群企业学习能力构成研究[J].情报科学.2005,23(5)：659-663
[103]张永宁,陈磊.知识特性和知识转移研究综述[J].中国石油大学学报(社会科学版),2007,(2)：62-67
[104]孙俪.工程咨询企业知识服务创新多层整合模式研究[J].中国工程咨询.2006,(2)：9-11
[105]赵康.国际视野中的管理咨询：概念与内涵界定[J].科学学研究,2001,(4)：59-66
[106]刘亚峰,师刚.软件项目风险评估技术与方法研究[J].甘肃科学学.2003,15(4)：106-109
[107]陆履平,杨建梅.硅谷、班加罗尔IT产业成功之启示[J].科技管理研究.2005,(1)：102-107
[108]宋立.抓住美国外包业务机会提升我国信息产业[J].中国创业投资与高科技2004.(12)：50-52
[109]张建波,王永贵.印度软件产业的发展战略研究[J].技术经济.2004(12)：24-25
[110]吴进红.对外贸易与与长江三角洲地区的产业结构升级[J].南京社会科学.2004,(11)58-62
[111]常荔,邹珊刚：知识管理与企业核心能力的形成[J].科研管理.2000,(3)：13-19
[112]崔世娟,陈良酞：企业核心能力的框架及学习模型[J].深圳大学学报：人文社会科学版.2004,(1)：61-67
[113]王听,李勇.咨询服务过程中的知识转移和整合[J].情报杂志,2005,(4)：117-119
[114]刘兴宇.以色列的技术转移体系[J].全球科技经济瞭望,2005,(1)：57-59
[115]刘林森.印度从BPO到KPO的战略转型[J].经济导刊.2007.(9)：61-63
[116]吴大器,储峥,朱明宝.创新金融BPO专业人才的培养模式[J].商场现代化.2007,(5)：389-390
[117]赵振民.技术与知识密集型服务—企业价值竞争的制高点[J].山东纺织经济企,2006,(4)：51-52
[118]王天义.从“世界加工厂”到“世界办公室”——谈我国服务外包产业的发展[J].理论前沿.2008.(5)：10-12
[119]许兴锋.服务外包国家竞争优势分析[D].对外经济贸易大学博士学位论文.2007.3：60-69
[120]张云川.IT外包服务及其执行过程风险规避的研究[D].华中科技大学博士学位论文.2005.3：54-72
[121]黄建锋.服务贸易与经济增长——理论及实证研究[D].上海社会科学院博士学位论文.2007.4：33-45
[122]汤中彬.管理咨询服务的知识转移和知识整合模式研究.[D].吉林大学博士学位论文.2008.6：70-79
[123]童煜.服务企业核心竞争能力研究[D].武汉大学博士学位论文.2004.10：60-67
[124]肖晓勇.基于网络的组织知识转移研究[D].中南大学硕士学位论文,2005：34-49
[125]黄维兵.现代服务经济与中国服务业发展[D].西南财经大学博士学位论文.2002.7：30-46
[126]董颖.知识服务机制研究[D].中国科学院博士学位论文.2003.3：47-55
[127]王建军.业务外包决策模型研究[D].大连理工大学博士学位论文.2006.6：60-68
[128]曹航.资源外包的形成与演进机理研究——基于生产组织模式变迁的视角.复旦大学博士学位论文[D].2007.4：42-56
[129]王梅源.软件外包项目过程风险管理研究[D]..华中科技大学博士学位论文.2006.4：75-86
[130](美)迈克尔·波特著,陈小悦译.竞争优势[M].北京：华夏出版社,1997：15-36
[131]维克托·R·富克斯.服务经济学[M].北京：商务印刷馆,1987：22-34
[132]李靖.咨询业在中国[M].北京：企业管理出版社,2001：125-129
[133](瑞典)安德斯.古斯塔夫,松迈克尔.约翰逊.服务竞争优势[M].中国劳动社会保障出版社,2004：120-134
[134]彼得.E德鲁克等.知识管理[M].中国人民大学出版社,2000：156-177
[135]陈宪等.黏合剂：全球产业与市场整合中的服务贸易[M].上海社会科学院出版社,2001：2-16
[136]隋映辉.科技产业转型[M].北京：人民出版社,2002：195-227
[137]郁义鸿,知识管理与组织创新[M].复旦大学出版社,2001：46-65
[138](英)Reuvid,J.,Hinks,John,吴东,高核等译.业务外包[M].北京：华夏出版社,2004：15-69
[139]毕博管理咨询.2007年度中国服务外包产业发展战略报告[R].2007：23-40
[140]艾端市场咨询.2007年中国IT服务外包市场研究[R].2007：35-38
[141]史忠植.知识发现[M]..清华大学出版社,2002：112-146
[142]陈京民.数据仓库与数据挖掘.[M],工业出版社,2002：97-114
[143]陆汝铃.世纪之交的知识工程与知识科学[M].清华大学出版社,2001：68-79.
[144]安德鲁.卡卡巴德斯、娜达.卡卡巴德斯,灵捷外包[M],经济管理出版社,2003：24-56
[145]Grossman,G.M., Helpman,E. Managerial incentives and the international organization of production[J] Journal of International Economics,2004,63(2):237-262
[146]Berggren, C, Bengtsson,L.Rethinking Outsourcing in Manufacturing:A Tale of Two Telecom Firms[J].European Management Journal,2004,22(2):211-223.
[147]Research, Reference and Training Division, India 2005, A Reference Annual, Ministry of Information and Broad casting, Government of India, New Delhi,2005: 207-593..
[148]Osheroff, M. Outsourcing Successfully [J]. Strategic Finance,2005,87(6):23
[149]Lacity,M., Willcocks,L., Feeny,D. Commercializing the Back Office at Lloyds of London:Outsourcing and Strategic Partnerships Revisited[J].European Management Journal,2004,22(2):127-140.
[150]Aubert,B.A.,Rivard,S.,Patry,M.A transaction cost model of IT outsourcing [J]. Information&Management,2004,41(7):921-932.
[151]Bahli,B.,Rivard,S. Validating measures of information technology outsourcing riskfactors[J].Omega,2005,33(2):175-187.
[152]Borthick,S. Outsourcing Trends:Customers And Market Mature.(Cover story)[J]. Business Communications Review,2001,31(7):28-32.
[153]Markusen, James.2005."Modeling the Off shoring of White-Collar Services:From Comparative Advantage to the New Theories of Trade and FDI,"CEPR Discussion Paper 5408.
[154]Konan, Denise and Keith Maskus.2006."Quantifying the Impact of Services Liberalization in a Developing Country," Journal of Development Economics,81:142-62.
[155]Bhatnagar, Pradip and Chris Manning.2005."Regional Arrangements for Mode 4 in the Services Trade:Lessons from the ASEAN Experience," World Trade Review 4(2):171-99.
[156]Oehel, wolgfnag. The International Competitiveness of Business Service Firms:The Case of Gennnay. Service Industries Junta,12002, Vol.22 Issues Z,1-16.
[157]Keeble D, Schwalbach J. Management consulting in Europe[M].Cambridge:ESRC Center for Business Research, University of Cambridge,1995
[158]Argote L.,Ingram P. Knowledge transfer:a basis for competitive advantage in firms[J].Organizational Behavior and Human Decision Processes,2000,82(1):150-169
[159]Galbraith C.S. Transferring core manufacturing technologies in high technology firms[J].California Management Review,1990,32(4):56-70
[160]Osterloh M.,Frey B. Motivation, knowledge transfer and organization forms[J]. Organization Science,2000,11(5):538-550
[161]Dixon N.M. Common knowledge:how companies thrive by sharing what they know[M].Boston:Harvard Business School Press,2000:79
[162]Huber. Transfer of knowledge in knowledge management systems:Unexplored issues and suggested studies[J].European Journal of Information Systems,2001,10(2):72-79
[163]Palvia,S.C.J. Global Outsourcing of IT and IT Enabled Services:A Framework for Choosing an (Outsourcee)Country[J] Journal of Information Technology Cases and Applications.2004,6(3):1-20
[164]Lee J.N.; Shaila M.Miranda; Yong-Mi Kim. IT Outsourcing Strategies:Universalistic, Contingency, and Configurational Explanations of Success [J].Information Systems Research.2004,15(2):110-131
[165]Misra, R. B.. Global IT Outsourcing:Metrics for Success of All Parties [J] Journal of Information Technology Cases and Applications.2004,6(3):21-34
[166]Leavy,B.Outsourcing strategies:opportunities and risks[J].Strategy&Leadership.2004, 32(6):20-25
[167]Coombs, R.&Battaglia, R, "Outsourcing of Business Services and the Boundaries of the Firm, CRICWorkingPaPer, The University of Manchester,1998, No.5.
[168]Krishnan,M.S., Sundeep Sahay, Geoff Walsham.Managing cross-cultural issues in global software outsourcing[J].Communication of the ACM.2004,47(4):62-66
[169]Harwood,M.. Combating outsourcing risks [J]. Community Banker.2002(8):14-17
[170]James B Quinn. Outsourcing Innovation:The New Engine of Growth [J]. Sloan Management Review,2000.(4):16-22
[171]Debackere K, Veugelers R. The role of academic technologytransfer organizations in improving industry science links[J].Research Policy,2005,34(3):321.
[172]Verhoef, C. Quantitative aspects of outsourcing deals [J].Science of Computer Programming,2005,56 (3):275-313.
[173]Bennedsen,M.and Christian Schultz. Adaptive contracting:the trial-and-error approach to outsourcing[J].Economic Theory.2005(25):35-50
[174]Holbrook J A, Wolfe D. The innovation systems research network:a Canadian experiment in knowledge management [J]. Science and Public Policy,2005,32 (2):109-118.
[175]Mahnke,V.;Overby,M.L.; Vang,J. Strategic Outsourcing of IT Services:Theoretical Stocktaking and Empirical Challenges[J].Industry and Innovation,2005,12(2):205-253
[176]Bahli,B.,Rivard, S. Validating measures of information technology outsourcing risk factors[J].Omega.2005(33):175-187
[177]Debackere K, Veugelers R.The role of academic technology transfer organizations in improving industry science links [J]. Research Policy,2005,34(3):321.
[178]Verhoef, C. Quantitative aspects of outsourcing deals [J].Science of Computer Programming,2005,56 (3):275-313.
[179]Wolfe D. Clusters old and new:The transition to a knowledge economy in canada's regions [R]. Kingston,Ontario:Queen's School of Policy Studies,2003.
[181]朱胜勇,李文秀.服务外包发展的影响因素及启示：基于部分OECD国家服务外包的分析.软科学[J].2009,(5)：9-17
[182]喻春娇.武汉市吸引服务外包的竞争力分析：基于武汉市与10个服务外包基地城市的比较研究[J].湖北经济学院学报.2009,5：66-72
[183]王如镜.软件产业外包发展模式演进路径分析[J].商业时代,2009(16)：58-59
[184]张爱琴,陈红.产学研知识创新网络的协同创新评价研究.中北大学学报(社会科学版)[J].2009,(4)：44-47
[185]王然,燕波,邓伟根.FDI对我国工业自主创新能力的影响及机制：基于产业关联的视角[J].中国工业经济.2010,(11)：16-25
[186]袁永友,李志坚,朱东红.差异化：服务外包示范城市协调发展机理与对策[J].武汉商务.2010,(11)：26-29
[187]梁爽.大连软件外包产业集群发展要素分析及对策[J].对外经济实务.2010,(12)：79-81
[188]彭杰,梁志杰.服务外包中城市承接能力评价研究[J].科技管理研究.2010,(22)：207-209
[189]鲁力.知识共享对信息系统外包成功的影响机理研究[J].当代经济.2010.(12)：45-47
[190]许馨文,张宝雷,许馨艺.我国服务外包园区发展模式及综合效益研究.特区经济[J].2010,(11)：235-236