摘要
以信息技术和经济全球化为代表的新经济,正戏剧性地重塑着市场并改变着企业的运作方式。大多数行业都面临供过于求,企业之间的竞争日益激烈,企业面临的生存危机压力越来越大。同时,顾客需求的多样化不断增加,也让企业越来越难以满足这些要求。随着经济全球一体化的发展,企业不仅面临本土的竞争,还要面临国外强大的竞争对手。如何适应现状,提高自身在经济大潮中的搏击能力,是每一个企业必需思考的问题。
二十世纪90年代以来,业务流程再造成为管理界的热门话题,被誉为继TQM之后的又一次企业管理革命。业务流程再造的思想是针对竞争环境和顾客需求的变化,对企业的业务流程进行根本的重新思考和彻底的重新设计,再造新的业务流程。业务流程再造的实施必然要求企业的组织结构发生变革,彻底打破传统企业职能部门的界限,构筑以流程为中心、以团队为工作方式的组织结构。
本文首先讨论了业务流程再造和组织变革的基本内容,在此基础上具体分析了业务流程再造与企业组织变革的关联性。根据业务流程再造的思想,本文的第四章提出了基于流程的企业组织结构和基于流程的团队构建方法,深入研究了以流程为中心的企业组织运行的支撑体系,并将以流程为中心的组织设计方法延伸至网络企业组织的构建中,最后提出了基于流程的组织协调性设计。本文第五章研究了基于BPR战略企业组织变革的同步工程。
The New Economy with the information technology and economic globalization as representation is dramatically rebuilding the market and changing the way of enterprise operation. Most Industries faced the status of supply exceeding demand. The competition is vehement day by day. The pressures to survive faced by the enterprise are increasing. At the same time, the diversification of customer's demands also is increasing. It makes the enterprise hard to fit. With the development of economy globalization, the enterprises not only face the mainland competition, but also exposure to the overseas competitor. How to fit the status and improve the ability to struggle in the economic tide is the question that every enterprise must think over.
Since 1990's, BPR (Business Process Reengineering) has become a hot topic and was regarded as another revolution of business management after the TQM (Total Quality Management) theory. The idea of BPR is to review and redesign enterprise's process and reengineer new process, according to the change of competitive environment and the demands of customs. The performance of BPR will break down the limit of functional departments and construct a new organization, which is process-based and operated by different teams.
This dissertation introduces the concept and chief content of BPR and organization transformation firstly, then analyzes the relationship between BPR and organization transformation. Based on the thought of BPR, the fourth chapter of this dissertation puts forward an organization structure based on process and a method to form the process-based teamwork, researches the support system of process-based organization in-depth and sets forth to construct the organization of network enterprise, in the end, puts forward organization harmony designing based on process. The fifth chapter studies the concurrent works of enterprise organization transformation based on BPR strategy.
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