地铁信息服务频率对乘客的心理影响研究
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摘要
为给地铁乘客提供优质的信息服务,研究了地铁非常态运营环境下信息服务频率对乘客的心理影响。考虑到乘客在乘车过程中受到官方信息刺激和周围其他乘客信息刺激两方面的影响,构建了双重信息影响模型,以乘客在非常态环境下的情绪与情感变化反映了不同信息服务频率对乘客心理变化的影响。为验证模型的效果,以调查问卷的形式获得地铁乘客在出行中的实际心理状态,并利用MATLAB进行实验分析。结果表明,该模型可有效描述信息服务频率对乘客心理变化的影响,且当乘客对信息的理解程度不同时,信息服务频率对乘客的心理变化呈现不同的作用效果。
In order to provide high-quality information service for metro passengers, the impact of information service frequency on passengers′ psychology in abnormal operation environment of metro was studied. Considering that passengers were stimulated by official information and other passengers′information, a dual information impact model was constructed to describe the mood and emotion changes of passengers in abnormal environment, reflecting the impact of different information service frequencies on passengers′ psychology. In order to verify the effect of the model, the psychological data of passengers in metro travel was obtained by questionnaires and was analyzed by using MATLAB. The results show that the model can effectively describe the impact of different information service frequency on passengers′ psychology, and when passengers have different understanding of information, the effect of information service frequency on passengers′ psychological changes is different.
In order to provide high-quality information service for metro passengers, the impact of information service frequency on passengers′ psychology in abnormal operation environment of metro was studied. Considering that passengers were stimulated by official information and other passengers′information, a dual information impact model was constructed to describe the mood and emotion changes of passengers in abnormal environment, reflecting the impact of different information service frequencies on passengers′ psychology. In order to verify the effect of the model, the psychological data of passengers in metro travel was obtained by questionnaires and was analyzed by using MATLAB. The results show that the model can effectively describe the impact of different information service frequency on passengers′ psychology, and when passengers have different understanding of information, the effect of information service frequency on passengers′ psychological changes is different.
引文
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[2]孙鸿飞,张海涛,宋拓,等.电子商务个性化信息服务用户满意影响因素实证研究[J].情报杂志,2016,35(4):195-203.
[3]GRISéE,El-GENEIDY A.Where is the Happy Transit Rider?Evaluating Satisfaction with Regional Rail Service Using a Spatial Segmentation Approach[J].Transportation Research Part A:Policy&Practice,2018,114:84-96.
[4]BAI L,WANG F Z,ZHANG M.Research on Urban Rail Transit Network Command Center Information Platform[J].Procedia-Social and Behavioral Sciences,2014,138:350-357.
[5]EBOLI L,FORCINITI C,MAZZULLA G.Spatial Variation of the Perceived Transit Service Quality at Rail Stations[J].Transportation Research Part A:Policy and Practice,2018,114:67-83.
[6]KIM J,SCHM?CKER J D,YU J W,et al.Service Quality Evaluation for Urban Rail Transfer Facilities with Rasch Analysis[J].Travel Behaviour and Society,2018,13:26-35.
[7]KONG F,LI J,LV Z H.Construction of Intelligent Traffic Information Recommendation System Based on Long Short-Term Memory[J].Journal of Computational Science,2018,26(4):78-86.
[8]刘凯,王伟军,黄英辉,等.认知视角下网络用户偏好研究:一个复合模型的构建与验证[J].情报科学,2017(9):67-73.
[9]朱珺.城市轨道交通运营信息发布系统构建研究[J].铁道运输与经济,2017,39(8):98-102.
[10]胡湲.上海城市轨道交通车站非固定信息管理模式探讨[J].城市轨道交通研究,2012,15(9):24-28.
[11]郭延永,刘攀,吴瑶.城市轨道交通单线服务水平评价方法与应用[J].合肥工业大学学报(自然科学版),2017,40(3):384-389.
[12]朱晓宁.旅客旅行心理活动与服务系统论初探[J].铁道运输与经济,1996(10):33-34.
[13]张芳,司光亚,罗批.信息传播建模仿真中的心理模型研究[J].计算机仿真,2013,30(2):165-169.
[14]MEHRABIAN A.Pleasure-Arousal-Dominance:A General Framework for Describing and Measuring Individual Differences in Temperament[J].Current Psychology,1996,14(4):261-292.
[15]刘常昱,胡晓峰,罗批,等.基于不对称人际影响的舆论涌现模型研究[J].系统仿真学报,2008,20(4):990-992.
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