优质护理服务在门诊抽血室中的应用分析
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摘要
目的探讨优质护理服务在门诊抽血室中的应用价值。方法选取2018年4～10月我院门诊抽血室的108例患者作为研究对象,按照护理服务方式不同分为干预组和对照组,每组各54例。干预组给予优质护理服务,对照组给予常规护理服务。比较分析两组的抽血情况(抽血失败率及标本不合格率)及对护理服务满意率。结果干预组的抽血失败率和血液样本不合格率分别为5.56%,1.81%,明显低于对照组的31.48%,16.67%,差异有统计学意义(P<0.05)。干预组护理总满意度为98.15%,高于对照组的81.48%,差异有统计学意义(P<0.05)。结论优质护理服务有助于降低抽血失败率和不合格率,提高患者的满意度,改善护患关系,保障患者享受优质、安全、便捷的护理服务,值得推广。
Objective To explore the application value of the high-quality nursing service in the outpatient blood drawing room. Methods A total of 108 patients who had blood drawn from the outpatient clinic from April 2018 to October2018 were selected as the study subjects. They were divided into the intervention group and the control group according to the different nursing service modes, 54 cases in each group. The intervention group was given the high quality nursing service, while the control group was given the routine nursing service. The blood withdrawal(the failure rate of blood withdrawal and the unqualified rate of specimens) of the two groups patients and the satisfaction with nursing services were compared and analyzed. Results The failure rate and unqualified rate of blood samples in the intervention group were 5.56% and 1.81% respectively, which were significantly lower than those in the control group(31.48%and 16.67%, respectively), there were significant difference between the two groups(P<0.05). The total satisfaction rate of the intervention group was 98.15%, which was higher than that of the control group(81.48%), and the difference was statistically significant(P<0.05). Conclusion The high quality nursing service can help to reduce the failure rate and unqualified rate of blood drawing, improve the satisfaction of patients, improve the nurse-patient relationship, and ensure patients to enjoy the high quality, safe and convenient nursing service, which is worth promoting vigorously.
Objective To explore the application value of the high-quality nursing service in the outpatient blood drawing room. Methods A total of 108 patients who had blood drawn from the outpatient clinic from April 2018 to October2018 were selected as the study subjects. They were divided into the intervention group and the control group according to the different nursing service modes, 54 cases in each group. The intervention group was given the high quality nursing service, while the control group was given the routine nursing service. The blood withdrawal(the failure rate of blood withdrawal and the unqualified rate of specimens) of the two groups patients and the satisfaction with nursing services were compared and analyzed. Results The failure rate and unqualified rate of blood samples in the intervention group were 5.56% and 1.81% respectively, which were significantly lower than those in the control group(31.48%and 16.67%, respectively), there were significant difference between the two groups(P<0.05). The total satisfaction rate of the intervention group was 98.15%, which was higher than that of the control group(81.48%), and the difference was statistically significant(P<0.05). Conclusion The high quality nursing service can help to reduce the failure rate and unqualified rate of blood drawing, improve the satisfaction of patients, improve the nurse-patient relationship, and ensure patients to enjoy the high quality, safe and convenient nursing service, which is worth promoting vigorously.
引文
[1]李亚俊.优质护理服务在门诊抽血室中的应用分析[J].中国实用护理杂志,2016,32(S1):149.
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[4]姚远.探讨门诊采血室开展优质护理服务临床效果[J].中国保健营养,2016,26(1):141-142.
[5]程燕玲,雷晓芬,董怡萍,等.PDCA循环在门诊抽血室标本质量控制中的应用研究[J].西北国防医学杂志,2014,35(3):276-279.
[6]罗映霞,方育如,陈剑微.优质护理干预应用于门诊抽血室的护理效果分析[J].中国现代药物应用,2017,11(6):149-151.
[7]邢琳娜.优质护理服务在门诊抽血室中的应用分析[J].继续医学教育,2015,29(8):116-117.
[8]Munoz Fernández S,Aguilar MD,Almodovar R,et al.Score study:quality indicators for rheumatology nursing clinics[J].Heumatol Int,2017,37(3):353-361.
[9]唐淑君.优质护理岗位绩效考核与分配的设计与实施[J].中国卫生事业管理,2014,31(4):262-263.
[10]朱晓燕,王建英,曹岳蓉.第三方满意度调查优质护理服务的作用[J].江苏医药,2014,40(15):1856-1857.
[11]Reinhard M,Poulsen PL,Christensen KL.Very poor agreement between routine outpatient clinic office and ambulatory blood pressure:time to improve an old hospital outpatient clinic routine?[J].Blood Press Monit,2016,21(6):340-344.
[12]王桂玲,胡素琴,刘美华,等.医院门诊开展优质护理服务的实践与成效[J].医学研究生学报,2014,27(3):289-291.
[13]Xu D,Kane RL,Shippee T,et al.Identifying consistent and coherent dimensions of nursing home quality:exploratory factor analysis of quality indicators[J].J Am Geriatr Soc,2016,64(12):e259-e264.
[14]周瑜,府伟灵,陈丽勤.品管圈活动在降低门诊抽血不合格标本率中的效果观察[J].重庆医学,2017,46(15):2158-2159.
[15]Di Monaco S,Rabbia F,Covella M,et al.Evaluation of a short home blood pressure measurement in an outpatient population of hypertensives[J].Clin Exp Hypertens,2016,38(8):673-679.
[16]裴文晔,王萍,闫芙军.个案全程追踪法在门诊手术室护理质量持续改进中的应用[J].中国医科大学学报,2015,44(12):1120-1124.
[2]黄琼.优质护理服务在门诊抽血室的效果分析[J].职业卫生与应急救援,2016,34(3):245-246.
[3]黄璐琦,王远芬,柳英,等.优质护理服务在门诊抽血室的实施探讨[J].基层医学论坛,2016,20(36):5197-5198.
[4]姚远.探讨门诊采血室开展优质护理服务临床效果[J].中国保健营养,2016,26(1):141-142.
[5]程燕玲,雷晓芬,董怡萍,等.PDCA循环在门诊抽血室标本质量控制中的应用研究[J].西北国防医学杂志,2014,35(3):276-279.
[6]罗映霞,方育如,陈剑微.优质护理干预应用于门诊抽血室的护理效果分析[J].中国现代药物应用,2017,11(6):149-151.
[7]邢琳娜.优质护理服务在门诊抽血室中的应用分析[J].继续医学教育,2015,29(8):116-117.
[8]Munoz Fernández S,Aguilar MD,Almodovar R,et al.Score study:quality indicators for rheumatology nursing clinics[J].Heumatol Int,2017,37(3):353-361.
[9]唐淑君.优质护理岗位绩效考核与分配的设计与实施[J].中国卫生事业管理,2014,31(4):262-263.
[10]朱晓燕,王建英,曹岳蓉.第三方满意度调查优质护理服务的作用[J].江苏医药,2014,40(15):1856-1857.
[11]Reinhard M,Poulsen PL,Christensen KL.Very poor agreement between routine outpatient clinic office and ambulatory blood pressure:time to improve an old hospital outpatient clinic routine?[J].Blood Press Monit,2016,21(6):340-344.
[12]王桂玲,胡素琴,刘美华,等.医院门诊开展优质护理服务的实践与成效[J].医学研究生学报,2014,27(3):289-291.
[13]Xu D,Kane RL,Shippee T,et al.Identifying consistent and coherent dimensions of nursing home quality:exploratory factor analysis of quality indicators[J].J Am Geriatr Soc,2016,64(12):e259-e264.
[14]周瑜,府伟灵,陈丽勤.品管圈活动在降低门诊抽血不合格标本率中的效果观察[J].重庆医学,2017,46(15):2158-2159.
[15]Di Monaco S,Rabbia F,Covella M,et al.Evaluation of a short home blood pressure measurement in an outpatient population of hypertensives[J].Clin Exp Hypertens,2016,38(8):673-679.
[16]裴文晔,王萍,闫芙军.个案全程追踪法在门诊手术室护理质量持续改进中的应用[J].中国医科大学学报,2015,44(12):1120-1124.