协同搜索与独立搜索的行为与体验的比较研究
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摘要
[目的 /意义]探究在协同与独立模式下完成信息搜索任务的过程中,用户在搜索体验、交互行为方面的差异,试图通过对比研究来理解协同信息搜索行为的特点,为协同搜索系统的设计提供借鉴。[方法 /过程]基于图书交互式检索平台(CLEF-Social Book Search)进行实验,共招募16名独立被试和18名协同被试到实验室完成多种类型的书目搜索任务,对搜索前后问卷记录的搜索体验以及后台服务器记录的搜索过程交互行为进行对比分析。[结果/结论]搜索体验方面,协同搜索被试比独立搜索被试对实验系统的功能评价更好,对系统的美感、耐用性、新颖度评价更高,参与实验的专注度更高,但却感到更加费力;搜索行为方面,相比独立模式下的被试,协同模式下的被试在目标型任务中进行更多次决策,尤其是删除书目的决策,意味着协同搜索被试在搜索后期会进行更多的决策讨论和整理;在探索任务中,协同被试比独立被试的平均决策时间和首次决策时间都更长,可能是由于在探索任务中协同被试的参与度更高、讨论更多。
[Purpose/significance]This study aims to explore the differences between collaborative mode and individual mode of information search on search experience and search interaction,trying to understand the characteristics of collaborative information search from various angles. [Method/process] The experiment is designed based on books interactive retrieval platform( CLEF-Social Book Search). Sixteen independent and eighteen collaborative participants are recruited to the laboratory to complete different types of book search tasks. Users ' interactions with the system during search are recorded through the backend server; while their search experience is recorded by questionnaires completed before and after the search. In data analysis,users ' interactions and search experience are compared between two search modes. [Result/conclusion](1) Search experience: Compared with individual searchers,collaborative searchers have better evaluation on experiment system function and higher evaluation on aesthetics,durability,novelty of the system,and participate in the search more intently. However,collaborative searcher felt a bit more frustrated and mentally taxing than individual searchers.(2) Search strategies: Compared with individual searchers,collaborative searchers make more decisions in the goal-oriented task,especially the decision of removing books from bookbag,which indicates collaborative searchers need to sort the books in the later stage. In the open-ended task,collaborative searchers spend more time before each decision than individual searchers,which is probably because of collaborative searcher's higher level of focus and participatory. This study helps understand about collaborative search through comparison with individual search,which may provide inspiration for collaborative search system design.
[Purpose/significance]This study aims to explore the differences between collaborative mode and individual mode of information search on search experience and search interaction,trying to understand the characteristics of collaborative information search from various angles. [Method/process] The experiment is designed based on books interactive retrieval platform( CLEF-Social Book Search). Sixteen independent and eighteen collaborative participants are recruited to the laboratory to complete different types of book search tasks. Users ' interactions with the system during search are recorded through the backend server; while their search experience is recorded by questionnaires completed before and after the search. In data analysis,users ' interactions and search experience are compared between two search modes. [Result/conclusion](1) Search experience: Compared with individual searchers,collaborative searchers have better evaluation on experiment system function and higher evaluation on aesthetics,durability,novelty of the system,and participate in the search more intently. However,collaborative searcher felt a bit more frustrated and mentally taxing than individual searchers.(2) Search strategies: Compared with individual searchers,collaborative searchers make more decisions in the goal-oriented task,especially the decision of removing books from bookbag,which indicates collaborative searchers need to sort the books in the later stage. In the open-ended task,collaborative searchers spend more time before each decision than individual searchers,which is probably because of collaborative searcher's higher level of focus and participatory. This study helps understand about collaborative search through comparison with individual search,which may provide inspiration for collaborative search system design.
引文
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[15]王若佳,李月琳.基于用户体验的健康类搜索引擎可用性评估[J].图书情报工作,2016,60(7):92-102.
[16]刘佳.企业项目团队的合作信息查寻与检索行为机制研究[D].重庆:西南大学,2014.
[17]夏贝贝.项目团队协同信息搜索行为机制及影响因素研究[D].南京:南京理工大学,2017.
[18]韩毅,周畅.学术团队合作信息查寻与检索行为的影响因素实证研究[J].情报学报,2015(4):432-448.
[19]代君,郭世新.协同信息搜索行为的触发情景因素探析---基于高校学生个人信息搜索失败情景[J].图书情报知识,2016(5):62-72.
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[23]YUE Z,HAN S,HE D.An investigation of the query behavior in task-based collaborative exploratory web search[J].Proceedings of the American society for information science&technology,2014,50(1):1-10.
[24]DINET J,VIVIAN R.The impact of friendship on synchronous collaborative retrieval tasks in the primary school[J].British journal of educational technology,2011,43(3):439-447.
[25]邱瑾,吴丹.用户协同信息检索行为与系统评价研究---以任务类型和协同能力为视角[J].现代图书情报技术,2012(9):62-68.
[26]LAZONDER A W.Collaboration on web search behaviour and search outcomes[J].British journal of educational technology,2005,36(3):465-475.
[27]吴桐,张自然,付婷,等.协同信息检索行为实验研究综述[J].图书情报工作,2016(5):125-132.
[28]魏丽.协作信息搜索行为研究[D].长春:吉林大学,2016.
[29]吴丹,邱瑾.协同信息检索行为中的认知研究[J].情报学报,2013,32(2):125-137.
[30]SHAH C,MARCHIONINI G.Awareness in collaborative information seeking[J].Journal of the American Society for Information Science&Technology,2010,61(10):1970-1986.
[31]PAUL S A,REDDY M C.Understanding together:Sensemaking in collaborative information seeking[C]//Proceedings of the 2010ACM conference on computer supported cooperative work.USA:ACM,2010:321-330.
[32]FARDOUS J,DU J T,CHOO R,et al.Exploring collaborative information search behavior of mobile social media users in trip planning[C]//Proceedings of the i Conference 2017.USA:i School,2017:435-444.
[33]邱瑾,吴丹.协同信息检索行为中的情感研究[J].图书与情报,2013(2):105-110.
[34]袁红,赵宇珺.协同搜索行为中的用户任务感知及情绪状态研究[J].图书情报工作,2015,59(17):89-98.
[35]KOOLEN M,BOGERS T,GADE M,et al.Overview of the CLEF2016 social book search lab[C]//Proceedings of the 2016 international conference of the cross-language evaluation forum for European languages.Berlin:Springer,2016:351-370.
[36]O'BRIEN H L,TOMS E G.The development and evaluation of a survey to measure user engagement[J].Journal of the American Society for Information Science&Technology,2014,61(1):50-69.
[2]FOSTER J.Collaborative information seeking and retrieval[J].Annual review of information science&technology,2006,40(1):329-356.
[3]韩毅.合作信息查寻与检索的内涵及分类研究[J].情报科学,2011,04:600-604+608.
[4]GOLOVCHINSKY G,QVARFORDT P,PICKENS J.Collaborative information seeking[J].Computer,2009,42(3):47-51.
[5]吴丹,邱瑾.国外协同信息检索行为研究述评[J].中国图书馆学报,2012,38(6):100-110.
[6]WILSON T D.Models in information behaviour research[J].Journal of documentation,1999,55(3):249-270.
[7]杨海锋.用户行为在信息检索中的研究现状及发展动态评述[J].图书情报知识,2015(6):79-88.
[8]LIU C,QU P,XU T.Research on web search and user search behaviors in mainland China.DU J,Zhu Q,Koronios Q.(Eds.)Library and information science research in Asia-Oceania:theory and practice[M].Hershey,PA:Information science reference,2014:45-60.
[9]张云秋.国外探索式搜索行为研究述评[J].图书情报工作,2014,58(11):6-12.
[10]KELLY D.Methods for evaluating interactive information retrieval systems with users[J].Foundations&trendsin information retrieval,2009,3(1-2):1-7.
[11]安文秀.基于日志与认知分析的探索式医学搜索行为研究[D].长春:吉林大学,2014.
[12]袁红,李秋.搜索任务和搜索能力对用户探索式搜索行为的影响研究[J].图书情报工作,2015(15):94-105.
[13]李月琳,樊振佳,孙星明.探索式搜索任务属性与信息搜索行为的关系研究[J].情报资料工作,2017(1):54-61.
[14]刘健,刘奕群,马少平,等.搜索引擎用户行为与用户满意度的关联研究[J].中文信息学报,2014,28(1):73-79.
[15]王若佳,李月琳.基于用户体验的健康类搜索引擎可用性评估[J].图书情报工作,2016,60(7):92-102.
[16]刘佳.企业项目团队的合作信息查寻与检索行为机制研究[D].重庆:西南大学,2014.
[17]夏贝贝.项目团队协同信息搜索行为机制及影响因素研究[D].南京:南京理工大学,2017.
[18]韩毅,周畅.学术团队合作信息查寻与检索行为的影响因素实证研究[J].情报学报,2015(4):432-448.
[19]代君,郭世新.协同信息搜索行为的触发情景因素探析---基于高校学生个人信息搜索失败情景[J].图书情报知识,2016(5):62-72.
[20]SHAH C.Evaluating collaborative information seeking-synthesis,suggestions,and structure[J].Journal of information science,2013,40(4):460-475.
[21]CAPRA R,SAMS B,SELIGSON P.Self-generated versus imposed tasks in collaborative search[C]//Proceedings of the 2nd workshop on Collaborative Information Seeking(CIS):workshop at the meeting of the American Society for Information Science and Technology.USA:American society for information science silver springs,2011:1-4.
[22]SHAH C,GONZLEZ-IBEZ R.Evaluating the synergic effect of collaboration in information seeking[C]//Proceeding of the international ACM SIGIR conference on research and development in information retrieval.USA:ACM,2011:913-922.
[23]YUE Z,HAN S,HE D.An investigation of the query behavior in task-based collaborative exploratory web search[J].Proceedings of the American society for information science&technology,2014,50(1):1-10.
[24]DINET J,VIVIAN R.The impact of friendship on synchronous collaborative retrieval tasks in the primary school[J].British journal of educational technology,2011,43(3):439-447.
[25]邱瑾,吴丹.用户协同信息检索行为与系统评价研究---以任务类型和协同能力为视角[J].现代图书情报技术,2012(9):62-68.
[26]LAZONDER A W.Collaboration on web search behaviour and search outcomes[J].British journal of educational technology,2005,36(3):465-475.
[27]吴桐,张自然,付婷,等.协同信息检索行为实验研究综述[J].图书情报工作,2016(5):125-132.
[28]魏丽.协作信息搜索行为研究[D].长春:吉林大学,2016.
[29]吴丹,邱瑾.协同信息检索行为中的认知研究[J].情报学报,2013,32(2):125-137.
[30]SHAH C,MARCHIONINI G.Awareness in collaborative information seeking[J].Journal of the American Society for Information Science&Technology,2010,61(10):1970-1986.
[31]PAUL S A,REDDY M C.Understanding together:Sensemaking in collaborative information seeking[C]//Proceedings of the 2010ACM conference on computer supported cooperative work.USA:ACM,2010:321-330.
[32]FARDOUS J,DU J T,CHOO R,et al.Exploring collaborative information search behavior of mobile social media users in trip planning[C]//Proceedings of the i Conference 2017.USA:i School,2017:435-444.
[33]邱瑾,吴丹.协同信息检索行为中的情感研究[J].图书与情报,2013(2):105-110.
[34]袁红,赵宇珺.协同搜索行为中的用户任务感知及情绪状态研究[J].图书情报工作,2015,59(17):89-98.
[35]KOOLEN M,BOGERS T,GADE M,et al.Overview of the CLEF2016 social book search lab[C]//Proceedings of the 2016 international conference of the cross-language evaluation forum for European languages.Berlin:Springer,2016:351-370.
[36]O'BRIEN H L,TOMS E G.The development and evaluation of a survey to measure user engagement[J].Journal of the American Society for Information Science&Technology,2014,61(1):50-69.