心理契约多元关系路径及其影响效应研究——基于扎根理论的个案分析
|
摘要
自心理契约概念提出以来一直存在着观点上的分歧,特别是"由谁来代表组织与员工进行义务和责任的交换"尚无定论。以海底捞公司为研究对象,采用扎根理论的方法进行个案研究,探索组织与员工之间的心理契约多元交换关系及其对员工工作态度和行为的影响。结果显示,组织与员工之间的心理契约可以通过"组织责任"与"员工义务"交换、"领导人责任"与"员工义务"交换这两条直接路径,以及"主管责任"与"员工义务"交换这条间接路径来实现。
Since the concept of psychological contract has been put forward, there have been divergences of views, especially "who should be the representative to make the exchange of duties and responsibilities between organizations and employees" has not been decided yet. Taking HaiDiLao Company as the research object, this paper conducts a case study with grounded theory to explore the multi-exchange relations of psychological contract between organizations and employees and its impact on employees' working attitude and behavior. The results show that the psychological contract between organization and employee can be realized through the two direct exchange paths of "organizational responsibility" and "employee obligation", "leader responsibility" and "employee obligation", as well as the indirect path of "supervisor responsibility" and "employee obligation".
Since the concept of psychological contract has been put forward, there have been divergences of views, especially "who should be the representative to make the exchange of duties and responsibilities between organizations and employees" has not been decided yet. Taking HaiDiLao Company as the research object, this paper conducts a case study with grounded theory to explore the multi-exchange relations of psychological contract between organizations and employees and its impact on employees' working attitude and behavior. The results show that the psychological contract between organization and employee can be realized through the two direct exchange paths of "organizational responsibility" and "employee obligation", "leader responsibility" and "employee obligation", as well as the indirect path of "supervisor responsibility" and "employee obligation".
引文
[1]陈向明.质的研究方法与社会科学研究[M].北京:教育科学出版社,2000.
[2]Guest,D.E.,and Conway,N.Communicating the Psychological Contract:an Employer Perspective.Human Resource Management Journal,2002,(12).
[3]Rousseau D.M.,McLean P.J.The Contracts of Individuals and Organizations.Research in Organizational Behavior.Greenwich,CT:JAI Press,1993.
[4]Collins,M.D.The Effect of Psychological Contract Fulfillment on Manager Turnover Intentions and Its Role as a Mediator in a Casual,Limited-service Restaurant Environment.International Journal of Hospitality Management,2010,(4).
[5]魏峰,任胜钢,李燚.心理契约违背、满意度对管理者行为的影响机制[J].管理工程学报.2008,(2).
[6]Robinson,S.L.,and Morrison,E.W.Psychological Contracts and OCB:the Effect of Unfulfilled Obligations on Civic Virtue.Journal of Organizational Behavior,1995,(16).
[7]Morrison,E.W.,and Robinson,S.L.When Employees Feel Betrayed:a Model of How Psychological Contract Violation Develops.Academy of Management Review,1997,(22).
[8]Rousseau D.M.,Schema,Promise and Mutuality:the Building Blocks of the Psychological Contract.Journal of Occupational and Organizational Psychology,2001,(4).
[9]Kickul,J.,&Lester,S.W.Broken Promises:Equity Sensitivity as a Moderator between Psychological Contract Breach and Employee Attitudes and Behavior.Journal of Business and Psychology,2001,(2).
[10]李原.企业员工的心理契约——概念、理论及实证研究[M].上海:复旦大学出版社,2006.
[11]陈加州,凌文辁,方俐洛.企业员工心理契约的结构维度[J].心理学报,2003,(3).
[12]朱晓妹,王重鸣.中国背景下知识型员工的心理契约结构研究[J].科学学研究,2005,(1).
[13]Kickul,J.,Lester,S.W.,Belgio,E.Attitudinal and Behavioral Outcomes of Psychological Contract breach a Cross Cultural Comparison of the United States and Hong Kong Chinese.International Journal of Cross Cultural Management,2004,(2).
[14]Zhao,H.,Wayne,S.J.,Glibkowski,B.C.,&Bravo,J.The Impact of Psychological Contract Breach on Workrelated Outcomes:a Meta-analysis.Personnel Psychology,2007,(60).
[15]Chen,Zhen Xiong,Tsui,A.S.,Zhong,Lifeng.Reactions to Psychological Contract Breach:a Dual Perspective.Journal of Organizational Behavior,2008,(5).
[16]汪林,储小平.心理契约违背与员工的工作表现:中国人传统性的调节作用[J].软科学,2008,(12).
[17]Chen,Zhenxiong,Tsui,A.S.,and Zhong,Lifeng.Employee and Employer’s Reactions to Psychological Contract Breaches:an Empirical Study in China.Asia Academy of Management Conference(Fourth),2004,Shanghai.
[18]余琛.心理契约履行和组织公民行为之间的关系研究[J].心理科学,2007,(2).
[19]Shapiro,J.C.&Kessler,L.Consequences of the Psychological Contract for the Employment Relationship:a Large Scale Survey.Journal of Management Studies,2000,(7).
[20]Bordia,P.,Restubog,S.L.D.,&Tang,R.L.When Employees Strike Back:Investigating Mediating Mechanisms between Psychological Contract Breach and Workplace Deviance.Journal of Applied Psychology,2008,(93).
[21]Coyle-shapiro,J.&Kessler,I.Consequences of the Psychological Contract for the Employment Relationship:a Large Scale Survey.Journal of Management Studies,2000,(37).
[22]Turnley,W.H.,Bolino,M.C.,Lester,S.W.,and Bloodgood,J.M.The Impact of Psychological Contract Fulfillment on the Performance of in-role and Organizational Citizenship Behaviors.Journal of Management,2003,(2).
[23]Shih,C.T.and Chen S.J.The Social Dilemma Perspective on Psychological Contract Fulfilment and Organizational Citizenship Behaviour.European Journal of Work and Organizational Psychology,2010,(6).
[24]Restubog,S.L.D,Bordia,P.,Tang,R.L.Behavioural Outcomes of Psychological Contract Breach in a Non-Western Culture:the Moderating Role of Equity Sensitivity.British Journal of Management,2007,(4).
[25]Newton,S.K.,Blanton,J.E.,Will,R.Innovative Work and Citizenship Behaviors from Information Technology Professionals:Effects of Their Psychological Contract.Information Resources Management Journal,2008,(4).
[26]Strauss,A.Qualitative Analysis for Social Scientists.Cambridge;Cambridge University Press,1987.
[27]Corbin,J.,&Strauss,A.Basics of Qualitative Research:Techniques to Developing Grounded Theory(3rd Ed.).Los Angeles,CA:Sage,2008.
[28]黄铁鹰.海底捞你学不会[M].北京:中信出版社,2015.
[29]李顺军.海底捞店长日记[M].北京:化学工业出版社,2012.
[2]Guest,D.E.,and Conway,N.Communicating the Psychological Contract:an Employer Perspective.Human Resource Management Journal,2002,(12).
[3]Rousseau D.M.,McLean P.J.The Contracts of Individuals and Organizations.Research in Organizational Behavior.Greenwich,CT:JAI Press,1993.
[4]Collins,M.D.The Effect of Psychological Contract Fulfillment on Manager Turnover Intentions and Its Role as a Mediator in a Casual,Limited-service Restaurant Environment.International Journal of Hospitality Management,2010,(4).
[5]魏峰,任胜钢,李燚.心理契约违背、满意度对管理者行为的影响机制[J].管理工程学报.2008,(2).
[6]Robinson,S.L.,and Morrison,E.W.Psychological Contracts and OCB:the Effect of Unfulfilled Obligations on Civic Virtue.Journal of Organizational Behavior,1995,(16).
[7]Morrison,E.W.,and Robinson,S.L.When Employees Feel Betrayed:a Model of How Psychological Contract Violation Develops.Academy of Management Review,1997,(22).
[8]Rousseau D.M.,Schema,Promise and Mutuality:the Building Blocks of the Psychological Contract.Journal of Occupational and Organizational Psychology,2001,(4).
[9]Kickul,J.,&Lester,S.W.Broken Promises:Equity Sensitivity as a Moderator between Psychological Contract Breach and Employee Attitudes and Behavior.Journal of Business and Psychology,2001,(2).
[10]李原.企业员工的心理契约——概念、理论及实证研究[M].上海:复旦大学出版社,2006.
[11]陈加州,凌文辁,方俐洛.企业员工心理契约的结构维度[J].心理学报,2003,(3).
[12]朱晓妹,王重鸣.中国背景下知识型员工的心理契约结构研究[J].科学学研究,2005,(1).
[13]Kickul,J.,Lester,S.W.,Belgio,E.Attitudinal and Behavioral Outcomes of Psychological Contract breach a Cross Cultural Comparison of the United States and Hong Kong Chinese.International Journal of Cross Cultural Management,2004,(2).
[14]Zhao,H.,Wayne,S.J.,Glibkowski,B.C.,&Bravo,J.The Impact of Psychological Contract Breach on Workrelated Outcomes:a Meta-analysis.Personnel Psychology,2007,(60).
[15]Chen,Zhen Xiong,Tsui,A.S.,Zhong,Lifeng.Reactions to Psychological Contract Breach:a Dual Perspective.Journal of Organizational Behavior,2008,(5).
[16]汪林,储小平.心理契约违背与员工的工作表现:中国人传统性的调节作用[J].软科学,2008,(12).
[17]Chen,Zhenxiong,Tsui,A.S.,and Zhong,Lifeng.Employee and Employer’s Reactions to Psychological Contract Breaches:an Empirical Study in China.Asia Academy of Management Conference(Fourth),2004,Shanghai.
[18]余琛.心理契约履行和组织公民行为之间的关系研究[J].心理科学,2007,(2).
[19]Shapiro,J.C.&Kessler,L.Consequences of the Psychological Contract for the Employment Relationship:a Large Scale Survey.Journal of Management Studies,2000,(7).
[20]Bordia,P.,Restubog,S.L.D.,&Tang,R.L.When Employees Strike Back:Investigating Mediating Mechanisms between Psychological Contract Breach and Workplace Deviance.Journal of Applied Psychology,2008,(93).
[21]Coyle-shapiro,J.&Kessler,I.Consequences of the Psychological Contract for the Employment Relationship:a Large Scale Survey.Journal of Management Studies,2000,(37).
[22]Turnley,W.H.,Bolino,M.C.,Lester,S.W.,and Bloodgood,J.M.The Impact of Psychological Contract Fulfillment on the Performance of in-role and Organizational Citizenship Behaviors.Journal of Management,2003,(2).
[23]Shih,C.T.and Chen S.J.The Social Dilemma Perspective on Psychological Contract Fulfilment and Organizational Citizenship Behaviour.European Journal of Work and Organizational Psychology,2010,(6).
[24]Restubog,S.L.D,Bordia,P.,Tang,R.L.Behavioural Outcomes of Psychological Contract Breach in a Non-Western Culture:the Moderating Role of Equity Sensitivity.British Journal of Management,2007,(4).
[25]Newton,S.K.,Blanton,J.E.,Will,R.Innovative Work and Citizenship Behaviors from Information Technology Professionals:Effects of Their Psychological Contract.Information Resources Management Journal,2008,(4).
[26]Strauss,A.Qualitative Analysis for Social Scientists.Cambridge;Cambridge University Press,1987.
[27]Corbin,J.,&Strauss,A.Basics of Qualitative Research:Techniques to Developing Grounded Theory(3rd Ed.).Los Angeles,CA:Sage,2008.
[28]黄铁鹰.海底捞你学不会[M].北京:中信出版社,2015.
[29]李顺军.海底捞店长日记[M].北京:化学工业出版社,2012.
© 2004-2018 中国地质图书馆版权所有 京ICP备05064691号 京公网安备11010802017129号 地址：北京市海淀区学院路29号 邮编：100083 电话：办公室：(+86 10)66554848；文献借阅、咨询服务、科技查新：66554700 |