临床护士组织沉默的研究进展
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摘要
本文介绍了组织沉默的概念、测评工具以及护理人员组织沉默行为现状,并对其出现组织沉默行为的前因后果进行了分析,旨在预防组织沉默行为的发生,并为今后护理管理者开展相关干预研究提供参考。
This paper introduces the concept, assessment tools and status of nurses' organizational silence, as well as analyzes its causes and consequences. In order to prevent the occurrence of silent behavior, and to provide references for nursing managers to carry out relevant intervention research in the future.
This paper introduces the concept, assessment tools and status of nurses' organizational silence, as well as analyzes its causes and consequences. In order to prevent the occurrence of silent behavior, and to provide references for nursing managers to carry out relevant intervention research in the future.
引文
[1]Morrison EW,Milliken FJ.Organizationalsilence:a barrier to change and development in a pluralistic world.Academy of Management Review,2000,25(4):706-731.
[2]Rosen S,Tesser A.On reluctance to communicate undesirable information:the MUMeffect.Sociometry,1970,33(5):253-263.
[3]Dyne LV,Ang S,Botero IC.Conceptualizing employee silence and employee voice as multidimensional constructs.Journal of Management Studies,2003,40(6):1359-1392.
[4]郑晓涛,柯林江,石金涛,等.中国背景下员工沉默的测量以及信任对其的影响.心理学报,2008(2):219-227.Zheng XT,Ke LJ,Shi JT,et al.Measurement of employee silence in Chinese context and the effect of trust on it.Psychological Journal,2008(2):219-227.
[5]杨晶.护士组织沉默测评问卷的初步研制.太原:山西医科大学,2016.Yang J.Preliminary study of nurse's organizational silence assessment questionnaire.Taiyuan:Shanxi Medical University,2016.
[6]?ak?c?A.A research on issues,causes and perceptional results of silence at organizations.Journal of?ukurova University Institute of Social Sciences,2008,17(1):117-134.
[7]Yu rdak ul M,Besen M A,Erdogan S.The organizational silence of midwives and nurses:reasons and results.Journal of Nursing Management,2016,24(5):686-694.
[8]王颖,刘莎莎.组织沉默对员工负向行为的影响及其作用机制.科研管理,2017,38(1):144-152.Wang Y,Liu SS.The effect of organizational silence on employees'negative behavior and its mechanism.Scientific Research Management,2017,38(1):144-152.
[9]王琳.组织公平感、组织信任与员工沉默行为的关系-基于浙江省20家中小民营企业的调查.经营与管理,2016(3):46-49.Wang L.The relationship between organizational justice,organizational trust and employee silence behavior-based on a survey of 20 small and medium-sized private enterprises in Zhejiang Province.Operations and Management,2016(3):46-49.
[10]杨赛楠,孙运波,尤薇,等.ICU护士组织沉默、工作满意度对离职倾向影响的研究.中国护理管理,2017,17(4):476-480.Yang SN,Sun YB,You W,et al.Study on the inf luence of organizational silence and job satisfaction on turnover intention in ICU nurses.Chinese Nursing Management,2017,17(4):476-480.
[11]王冬华,李妙,周志伟,等.三甲医院护士沉默行为现状及影响因素调查.护理学杂志,2018,33(5):59-62.Wang DH,Li M,Zhou ZW,et al.Investigation on nurses'silence behavior and influencing factors in Three grade hospitals.Journal of Nursing Science,2018,33(5):59-62.
[12]张爱民,张燕萍,南璐璐,等.护士组织沉默现状及影响因素分析.护理研究,2018,32(6):972-975.Zhang AM,Zhang YP,Nan LL,et al.Analysis of nurses'organizational silence and its influencing factors.Nursing Research,2018,32(6):972-975.
[13]金丽敏,栗雪琪,孙玉梅.护士工作投入与组织沉默的关系研究.护理研究,2017,31(19):2421-2423.Ji n LM,Li XQ,Su n Y M.St udy on the relationship between nurses'work engagement and organizational silence.Nursing Research2017,31(19):2421-2423.
[14]王雨.手术室护士长多元领导风格与护士组织沉默、工作投入的相关性研究.长春:吉林大学,2017.Wang Y.Correlation between head nurses'multiple leadership styles and nurses'organizational silence and job involvement.Changchun:Jilin University,2017.
[15]王福华.精神科护士负性情绪与沉默行为的相关分析.中国民康医学,2016,28(22):1-4.Wang FH.Correlation analysis between negative emotions and silent behavior of psychiatric nurses.China Minkang Medicine,2016,28(22):1-4.
[16]?aylak E,Altunta?S.Organizational silence among nurses:the impact on organizational cynicism and intention to leave work.Journal of Nursing Research,2016,25(2):90-98.
[17]Harmanci Seren AK,Topcu?,Eskin Bacaksiz F,et al.Organizational silence among nurses and physicians in public hospitals.Journal of Clinical Nursing,2018,27(7-8):1440-1451.
[18]常佳殷,郝雪云,刘慧慧,等.低年资护士组织沉默与结构授权的相关性分析.护理学杂志,2018,33(9):61-63.Chang JY,Hao XY,Liu HH,et al.Correlation analysis between organizational silence and structural empowerment of junior nurses.Journal of Nursing Science,2018,33(9):61-63.
[19]孙飞.权威领导对员工沉默行为的影响机制:权力距离导向和中庸思维的调节作用.苏州:苏州大学,2012.Sun F.The influence mechanism of authoritative leadership on employee silence behavior:power distance orientation and moderating role of mean thinking.Suzhou:Suzhou University,2012.
[20]Vakola M,Bouradas D.Antecedents and consequences of organizational silence:an empirical investigation.Employee Relationships,2005,27(4/5):441-458.
[21]胡艺嘉,马金宏.真诚型领导对下属护士组织支持和沉默行为的影响.中国实用护理杂志,2016,32(27):2139-2142.Hu YJ,Ma JH.The effect of sincere leadership on organizational support and silence behavior of subordinate nurses.Chinese Journal of Practical Nursing,2016,32(27):2139-2142.
[22]王志娟,马红丽,周尧英,等.护士组织认同在其家庭支持型主管行为与沉默行为间的中介作用.中华现代护理杂志,2017,23(21):2704-2708.Wang ZJ,Ma HL,Zhou YY,et al.Nurse organization identity mediates the relationship between family support supervisory behavior and silence behavior.Chinese Journal of Modern Nursing,2017,23(21):2704-2708.
[23]李艳,赫晓宏,李剑,等.基于辱虐管理视角下护士组织沉默的机制与理论构建.中国实用护理杂志,2014,30(z1):3-4.Li Y,He XH,Li J,et al.Mechanism and theoretical construction of nurse organizational silence f rom the perspective of abusive management.Chinese Journal of Practical Nursing,2014,30(z1):3-4.
[24]Gkorezis P,Panagiotou M,Theodorou M.Workplace ostracism and employee silence in nursing:the mediating role of organizational identification.Journal of Advanced Nursing,2016,72(10):2381-2388.
[25]Tangirala S,Ramanujam R.Employee silence on critical work issues:the cross level effects of procedural justice climate.Personnel Psychology,2008,61(1):37-68.
[26]张绍果,杨辉,黄秀,等.护士组织公平感与组织沉默的相关性研究.中华现代护理杂志,2016,22(33):4844-4847.Zhang SG,Yang H,Huang X,et al.Correlation between organizational justice and organizational silence in nurses.Chinese Journal of Modern Nursing,2016,22(33):4844-4847.
[27]赵士宏,张明欢,王悦娜,等.医院组织创新气氛与护士对优质护理评价的相关性研究.护理学杂志,2014,29(5):41-43.Z hao SH,Z ha ng M H,Wa ng Y N,et al.Relationship between organizational innovation climate and nurses'evaluation of quality care in hospitals.Journal of Nursing Science,2014,29(5):41-43.
[28]王巧红,杨辉.护士组织沉默现状及其与工作绩效的关系.护理研究,2016,30(15):1861-1863.Wang QH,Yang H.The relationship between organizational silence and job performance.Chinese Nursing Research,2016,30(15):1861-1863.
[29]李艳,周晶,杨楠,等.基于结构方程模型的护士工作投入对组织沉默影响的研究.护理研究,2014,28(10):1181-1183.Li Y,Zhou J,Yang N,et al.A structural equation model-based study on the effect of nurse work involvement on organizational silence.Chinese Nursing Research,2014,28(10):1181-1183.
[30]殷彬燕,张军花,蔡文智,等.护理人员组织沉默行为体验的质性研究.护理学杂志,2016,31(11):65-68.Yin BY,Zhang JH,Cai WZ,et al.Qualitative study on nurses'experience of organizational silence behavior.Journal of Nursing Science2016,31(11):65-68.
[31]沈选伟,孙立志.组织沉默的文化根源.郑州航空工业管理学院学报(社会科学版),2007,26(3):94-95.Shen XW,Sun LZ.The cult ural roots of organizational silence.Journal of Zhengzhou Institute of Aeronautical Industry Management(Social Science Edition),2007,26(3):94-95.
[32]Jackson D,Peters K,Hutchinson M,et al.Exploring confidentiality in the context of nurse whistle blowing:issues for nurse managers.Journal of Nursing Management,2011,19(5):655-663.
[33]钟彤,陈沁,梁敏余,等.护士沉默行为与工作疏离感、组织氛围的关系研究.中国护理管理,2016,16(4):472-476.Zhong T,Chen Q,Liang MY,et al.Study on the relationship between nurses'silence behavior and work alienation,organizational climate.Chinese Nursing Management,2016,16(4):472-476.
[34]Henriksen K,Dayton E.Organizational silence and hidden threats to patient safety.Health Services Research,2006,41(4Pt2):1539-1554.
[35]Okuyama A,Wagner C,Bijnen B.Speaking up for patient safety by hospital-based healthcare professionals:a literature review.BMC Health Services Research,2014,14(61):1-8.
[2]Rosen S,Tesser A.On reluctance to communicate undesirable information:the MUMeffect.Sociometry,1970,33(5):253-263.
[3]Dyne LV,Ang S,Botero IC.Conceptualizing employee silence and employee voice as multidimensional constructs.Journal of Management Studies,2003,40(6):1359-1392.
[4]郑晓涛,柯林江,石金涛,等.中国背景下员工沉默的测量以及信任对其的影响.心理学报,2008(2):219-227.Zheng XT,Ke LJ,Shi JT,et al.Measurement of employee silence in Chinese context and the effect of trust on it.Psychological Journal,2008(2):219-227.
[5]杨晶.护士组织沉默测评问卷的初步研制.太原:山西医科大学,2016.Yang J.Preliminary study of nurse's organizational silence assessment questionnaire.Taiyuan:Shanxi Medical University,2016.
[6]?ak?c?A.A research on issues,causes and perceptional results of silence at organizations.Journal of?ukurova University Institute of Social Sciences,2008,17(1):117-134.
[7]Yu rdak ul M,Besen M A,Erdogan S.The organizational silence of midwives and nurses:reasons and results.Journal of Nursing Management,2016,24(5):686-694.
[8]王颖,刘莎莎.组织沉默对员工负向行为的影响及其作用机制.科研管理,2017,38(1):144-152.Wang Y,Liu SS.The effect of organizational silence on employees'negative behavior and its mechanism.Scientific Research Management,2017,38(1):144-152.
[9]王琳.组织公平感、组织信任与员工沉默行为的关系-基于浙江省20家中小民营企业的调查.经营与管理,2016(3):46-49.Wang L.The relationship between organizational justice,organizational trust and employee silence behavior-based on a survey of 20 small and medium-sized private enterprises in Zhejiang Province.Operations and Management,2016(3):46-49.
[10]杨赛楠,孙运波,尤薇,等.ICU护士组织沉默、工作满意度对离职倾向影响的研究.中国护理管理,2017,17(4):476-480.Yang SN,Sun YB,You W,et al.Study on the inf luence of organizational silence and job satisfaction on turnover intention in ICU nurses.Chinese Nursing Management,2017,17(4):476-480.
[11]王冬华,李妙,周志伟,等.三甲医院护士沉默行为现状及影响因素调查.护理学杂志,2018,33(5):59-62.Wang DH,Li M,Zhou ZW,et al.Investigation on nurses'silence behavior and influencing factors in Three grade hospitals.Journal of Nursing Science,2018,33(5):59-62.
[12]张爱民,张燕萍,南璐璐,等.护士组织沉默现状及影响因素分析.护理研究,2018,32(6):972-975.Zhang AM,Zhang YP,Nan LL,et al.Analysis of nurses'organizational silence and its influencing factors.Nursing Research,2018,32(6):972-975.
[13]金丽敏,栗雪琪,孙玉梅.护士工作投入与组织沉默的关系研究.护理研究,2017,31(19):2421-2423.Ji n LM,Li XQ,Su n Y M.St udy on the relationship between nurses'work engagement and organizational silence.Nursing Research2017,31(19):2421-2423.
[14]王雨.手术室护士长多元领导风格与护士组织沉默、工作投入的相关性研究.长春:吉林大学,2017.Wang Y.Correlation between head nurses'multiple leadership styles and nurses'organizational silence and job involvement.Changchun:Jilin University,2017.
[15]王福华.精神科护士负性情绪与沉默行为的相关分析.中国民康医学,2016,28(22):1-4.Wang FH.Correlation analysis between negative emotions and silent behavior of psychiatric nurses.China Minkang Medicine,2016,28(22):1-4.
[16]?aylak E,Altunta?S.Organizational silence among nurses:the impact on organizational cynicism and intention to leave work.Journal of Nursing Research,2016,25(2):90-98.
[17]Harmanci Seren AK,Topcu?,Eskin Bacaksiz F,et al.Organizational silence among nurses and physicians in public hospitals.Journal of Clinical Nursing,2018,27(7-8):1440-1451.
[18]常佳殷,郝雪云,刘慧慧,等.低年资护士组织沉默与结构授权的相关性分析.护理学杂志,2018,33(9):61-63.Chang JY,Hao XY,Liu HH,et al.Correlation analysis between organizational silence and structural empowerment of junior nurses.Journal of Nursing Science,2018,33(9):61-63.
[19]孙飞.权威领导对员工沉默行为的影响机制:权力距离导向和中庸思维的调节作用.苏州:苏州大学,2012.Sun F.The influence mechanism of authoritative leadership on employee silence behavior:power distance orientation and moderating role of mean thinking.Suzhou:Suzhou University,2012.
[20]Vakola M,Bouradas D.Antecedents and consequences of organizational silence:an empirical investigation.Employee Relationships,2005,27(4/5):441-458.
[21]胡艺嘉,马金宏.真诚型领导对下属护士组织支持和沉默行为的影响.中国实用护理杂志,2016,32(27):2139-2142.Hu YJ,Ma JH.The effect of sincere leadership on organizational support and silence behavior of subordinate nurses.Chinese Journal of Practical Nursing,2016,32(27):2139-2142.
[22]王志娟,马红丽,周尧英,等.护士组织认同在其家庭支持型主管行为与沉默行为间的中介作用.中华现代护理杂志,2017,23(21):2704-2708.Wang ZJ,Ma HL,Zhou YY,et al.Nurse organization identity mediates the relationship between family support supervisory behavior and silence behavior.Chinese Journal of Modern Nursing,2017,23(21):2704-2708.
[23]李艳,赫晓宏,李剑,等.基于辱虐管理视角下护士组织沉默的机制与理论构建.中国实用护理杂志,2014,30(z1):3-4.Li Y,He XH,Li J,et al.Mechanism and theoretical construction of nurse organizational silence f rom the perspective of abusive management.Chinese Journal of Practical Nursing,2014,30(z1):3-4.
[24]Gkorezis P,Panagiotou M,Theodorou M.Workplace ostracism and employee silence in nursing:the mediating role of organizational identification.Journal of Advanced Nursing,2016,72(10):2381-2388.
[25]Tangirala S,Ramanujam R.Employee silence on critical work issues:the cross level effects of procedural justice climate.Personnel Psychology,2008,61(1):37-68.
[26]张绍果,杨辉,黄秀,等.护士组织公平感与组织沉默的相关性研究.中华现代护理杂志,2016,22(33):4844-4847.Zhang SG,Yang H,Huang X,et al.Correlation between organizational justice and organizational silence in nurses.Chinese Journal of Modern Nursing,2016,22(33):4844-4847.
[27]赵士宏,张明欢,王悦娜,等.医院组织创新气氛与护士对优质护理评价的相关性研究.护理学杂志,2014,29(5):41-43.Z hao SH,Z ha ng M H,Wa ng Y N,et al.Relationship between organizational innovation climate and nurses'evaluation of quality care in hospitals.Journal of Nursing Science,2014,29(5):41-43.
[28]王巧红,杨辉.护士组织沉默现状及其与工作绩效的关系.护理研究,2016,30(15):1861-1863.Wang QH,Yang H.The relationship between organizational silence and job performance.Chinese Nursing Research,2016,30(15):1861-1863.
[29]李艳,周晶,杨楠,等.基于结构方程模型的护士工作投入对组织沉默影响的研究.护理研究,2014,28(10):1181-1183.Li Y,Zhou J,Yang N,et al.A structural equation model-based study on the effect of nurse work involvement on organizational silence.Chinese Nursing Research,2014,28(10):1181-1183.
[30]殷彬燕,张军花,蔡文智,等.护理人员组织沉默行为体验的质性研究.护理学杂志,2016,31(11):65-68.Yin BY,Zhang JH,Cai WZ,et al.Qualitative study on nurses'experience of organizational silence behavior.Journal of Nursing Science2016,31(11):65-68.
[31]沈选伟,孙立志.组织沉默的文化根源.郑州航空工业管理学院学报(社会科学版),2007,26(3):94-95.Shen XW,Sun LZ.The cult ural roots of organizational silence.Journal of Zhengzhou Institute of Aeronautical Industry Management(Social Science Edition),2007,26(3):94-95.
[32]Jackson D,Peters K,Hutchinson M,et al.Exploring confidentiality in the context of nurse whistle blowing:issues for nurse managers.Journal of Nursing Management,2011,19(5):655-663.
[33]钟彤,陈沁,梁敏余,等.护士沉默行为与工作疏离感、组织氛围的关系研究.中国护理管理,2016,16(4):472-476.Zhong T,Chen Q,Liang MY,et al.Study on the relationship between nurses'silence behavior and work alienation,organizational climate.Chinese Nursing Management,2016,16(4):472-476.
[34]Henriksen K,Dayton E.Organizational silence and hidden threats to patient safety.Health Services Research,2006,41(4Pt2):1539-1554.
[35]Okuyama A,Wagner C,Bijnen B.Speaking up for patient safety by hospital-based healthcare professionals:a literature review.BMC Health Services Research,2014,14(61):1-8.