供应链环境下企业内外部竞争情报体系及其运作流程分析——基于信息和关系视角
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摘要
【目的/意义】供应链管理理论和方法的研究日渐丰富完善,促使企业竞争情报研究由横向的产业层面扩展到了纵向的供应链层面,在供应链所代表的供需协同和合作的新环境下,企业竞争情报活动的内容体系和运作流程必然要求纳入供应链合作维度的新内容。【方法/过程】本文以国内外供应链、企业竞争情报及供应链环境下企业竞争情报的相关研究为基础,以企业为中心,在企业供应链环境下,运用理论分析方法,整合提炼出了企业竞争情报的两个重要维度——信息和关系,并进一步从企业内部和外部展开研究。【结果/结论】本文以全新的视角在横向产业竞争和纵向供应链合作构成的二维竞合关系之中,构建了企业内部和外部竞争情报体系及其基本运作模型,为供应链环境下企业竞争情报运作问题的研究提供了较为全面的基础性研究框架。
【Purpose/significance】The study of supply chain theory and method has become rich and sophisticated increasingly, which makes the research of enterprise competitive intelligence extend to the vertical supply chain level from the horizontal industry level. Under the coordination and cooperation environment of supply chain, the enterprise competitive intelligence system and process must develop new content about cooperation.【Method/process】Based on lots of related studies about supply chain, enterprise competitive intelligence and supply chain intelligence at home and abroad, with the enterprise as the center, this paper integrates and refines two important dimensions of enterprise competitive intelligence: information and relationship by theoretical method, and does further research from inside and outside the enterprise in the supply chain environment.【Result/conclusion】In a new perspective, this paper builds the internal and external enterprises competitive intelligence system and its basic operation model in the two-dimensional environment of industry competition and supply chain cooperation, and provides a comprehensive fundamental research framework for the study of enterprise competitive intelligence operation problems in the supply chain environment.
【Purpose/significance】The study of supply chain theory and method has become rich and sophisticated increasingly, which makes the research of enterprise competitive intelligence extend to the vertical supply chain level from the horizontal industry level. Under the coordination and cooperation environment of supply chain, the enterprise competitive intelligence system and process must develop new content about cooperation.【Method/process】Based on lots of related studies about supply chain, enterprise competitive intelligence and supply chain intelligence at home and abroad, with the enterprise as the center, this paper integrates and refines two important dimensions of enterprise competitive intelligence: information and relationship by theoretical method, and does further research from inside and outside the enterprise in the supply chain environment.【Result/conclusion】In a new perspective, this paper builds the internal and external enterprises competitive intelligence system and its basic operation model in the two-dimensional environment of industry competition and supply chain cooperation, and provides a comprehensive fundamental research framework for the study of enterprise competitive intelligence operation problems in the supply chain environment.
引文
1王知津,谢丽娜,韩正彪.情报学对信息的理解与运用:形式逻辑与辩证逻辑视角[J].图书情报知识,2012,(1)15-22.
2 Wolter K.Competitive Intelligence[M].Application Management.Steinbeis-Hochschule Berlin:Springer Fachmedien Wiesbaden Gmb H,2011:183-215.
3王知津,王茉瑶.信息的属性和特性:基于Shannon通信模型的理解[J].情报探索,2011,(11):1-6.
4王知津,王璇,韩正彪.当代情报学理论研究中的社会认识论思潮(二)[J].图书情报工作,2012,6(12):13-18,44.
5楠·巴尔杰(Buldger N).在游戏规则颠覆者时代挖掘情报的价值--访SCIP首席执行官楠·巴尔杰女士[J].竞争情报,2015,11(3):4-10.
6杨筝.基于中国式人际关系的竞争情报获取研究[D].武汉:华中科技大学,2011.
7周九常.竞争情报在战略管理发展历程中的作用[J].情报学报,2007,26(2):216-221.
8王知津,李博雅.近五年我国情报学研究热点动态变化分析--基于布拉德福定律分区理论[J].情报资料工作,2016(3):34-40.
9刘冰.动态环境下企业竞争情报战略研究[J].情报学报2007,(4):605-611.
10包昌火,李艳,王秀玲,等.人际情报网络[J].情报理论与实践,2006,(2):129-141.
11王知津,范淑杰,王春燕,等.组织的信息资产及其管理策略研究[J].情报探索,2010,(10):3-6.
12 Jin T,Bouthillier F.Information Behavior of Competitive Intelligence Professionals:A Convergence Approach[C]//Proceedings of the 36th annual conference of the Canadian Association for Information Science(CAIS),Vancouver:University of British Columbia,2008:5-7.
13王知津.竞争情报与组织行为[J].图书情报工作,2009,(10)12.
14王知津,樊振佳.基于社会网络分析的企业竞争情报战略[J].图书情报知识,2007,(6):5-10.
15张彩云.社会网络视角下的企业竞争情报传播研究[D].长春:东北师范大学,2014.
16 Heckmann P,Shorten D,Engel H.Supply chain management at 21:the hard road to adulthood[M].USA:Booz Allen Hamilton Inc,2003.
17[EB/OL].http://www.supplychainrecruit.com/content/supply-chain-explained-26.htm,2016-10-12.
18 Hilletofth P.Demand-supply chain management:industria survival recipe for new decade[J].Industrial Management&Data Systems,2011,111(2):184-211.
19 Sahay B S,Ranjan J.Real time business intelligence in supply chain analytics[J].Information Management&Computer Security,2008,16(1):28-48.
20 Groom J R,David F R.Competitive intelligence activity among small firms[J].SAM Advanced Management Journal2001,66(1):12-20.
21 Jaharuddin N S,Mansor Z D,Yaakob S.Assessing the supply chain intelligence practices of small medium enterprises in malaysia[J].Procedia Economics and Finance,2016,(35)515-521.
22 Ramanathan U,Gunasekaran A,Subramanian N.Supply chain collaboration performance metrics:a conceptua framework[J].Benchmarking:An International Journal,201118(6):856-872.
23 Lee C W,Kwon Ik-Whan G,Severance D.Relationship between supply chain performance and degree of linkage among supplier,internal integration and customer[J].Supply Chain Management:An International Journal,2007,12(6)444-452.
24 Autry C W,Griffis S E.Supply chain capital:the impact of structural and relational linkages on firm execution and innovation[J].Journal of Business Logistics,2008,29(1)157-173.
25 Min S,Kim S K,Chen H.Developing social identity and social capital for supply chain management[J].Journal of Business Logistics,2008,29(1):283-303.
26齐源,李东洋,李长忠.基于供应链管理的竞争情报研究[J].情报理论与实践,2002,(3):194-195,230.
27查先进.供应链背景下的竞争情报研究[C].全国图书馆企业信息服务年会,江苏,2007.
28刘娟.基于供应链环境下的企业竞争情报合作研究[D]绵阳:西南科技大学,2010.
29周九常.竞争情报在供应链合作中的作用[J].情报理论与实践,2012,(7):51-55.
30 Braziotis C,Bourlakis M,Rogers H,et al.Supply chains and supply networks:distinctions and overlaps[J].Supply Chain Management:An International Journal,2013,18(6):644-652.
31秦铁辉,祝小静,任小伟.企业竞争中实物情报的开发利用[J].情报杂志,2002,21(3):26-28.
32周晓燕.供应链合作中的竞争情报框架--以汽车产业为例[J].图书馆学研究,2012,(13):90-96.
33肖然,刘娟.供应链环境下企业竞争情报合作分析[J]企业经济,2011,(8):44-46.
34陈芊里.提升人际情报网络的竞争优势--基于社会资本理论的分析[D].昆明:云南大学,2010:15-18.
35 Hiltbrand T.Learning competitive intelligence from a bunch of screwballs[J].Business Intelligence Journal,2010,15(4):8-16.
36博伊索特(Boisot M H).信息空间--组织、机构和文化中的学习框架[M].王寅通,译.上海:上海译文出版社,2000.
37 Gilad B.The role of organized competitive intelligence in corporate strategy[J].Columbia Journal of World Business1989,24(4):29-33.
38 Teece D J,Pisano G,Shuen A.Dynamic capabilities and strategic management[J].Strategic Management Journal,1997,18(7):509-533.
39 Teece D J.Explicating dynamic capabilities:the nature and microfoundations of(sustainable)enterprise performance[J]Strategic Management Journal,2007,28(13):1319-1350.
40博伊索特(Boisot M H).知识资产--在信息经济中赢得竞争优势[M].张群群,陈北,译.上海:上海人民出版社2005:89-94.
41特伦斯·迪尔(Deal T E),艾伦肯尼迪(Kennedy A A).企业文化--企业生活中的礼仪与仪式[M].李原,孙健敏译.北京:中国人民大学出版社,2008:86-104.
42 Vaidyanathan G,Sabbaghi A.Supply chain intelligence and value creation:a framework[J].Issues in Information Systems,2010,XI(1):571-576.
43 Kim H-S,Kim Y-G.A CRM performance measurement framework:Its development process and application[J].Industrial Marketing Management,2009,38(4):477-489.
44马士华,林勇,陈志祥.供应链管理[M].北京:机械工业出版社,2000:5.
45张颖,高杰,冯泰文.供应商合作与企业竞争优势的关系研究[J].管理学报,2014,11(3):439-448.
46 Dhanaraj C,Lyles M A,Steensma H K,et al.Managing tacit and explicit knowledge transfer in IJVS:the role of relational embeddedness and the impaction performance[J].Journa of International Business Studies,2004,35(5):428-442.
47 Levin D Z,Cross R.The strength of weak ties you can trust the mediating role of trust in effective knowledge transfer[J]Management Science,2004,50(11):1477-1490.
2 Wolter K.Competitive Intelligence[M].Application Management.Steinbeis-Hochschule Berlin:Springer Fachmedien Wiesbaden Gmb H,2011:183-215.
3王知津,王茉瑶.信息的属性和特性:基于Shannon通信模型的理解[J].情报探索,2011,(11):1-6.
4王知津,王璇,韩正彪.当代情报学理论研究中的社会认识论思潮(二)[J].图书情报工作,2012,6(12):13-18,44.
5楠·巴尔杰(Buldger N).在游戏规则颠覆者时代挖掘情报的价值--访SCIP首席执行官楠·巴尔杰女士[J].竞争情报,2015,11(3):4-10.
6杨筝.基于中国式人际关系的竞争情报获取研究[D].武汉:华中科技大学,2011.
7周九常.竞争情报在战略管理发展历程中的作用[J].情报学报,2007,26(2):216-221.
8王知津,李博雅.近五年我国情报学研究热点动态变化分析--基于布拉德福定律分区理论[J].情报资料工作,2016(3):34-40.
9刘冰.动态环境下企业竞争情报战略研究[J].情报学报2007,(4):605-611.
10包昌火,李艳,王秀玲,等.人际情报网络[J].情报理论与实践,2006,(2):129-141.
11王知津,范淑杰,王春燕,等.组织的信息资产及其管理策略研究[J].情报探索,2010,(10):3-6.
12 Jin T,Bouthillier F.Information Behavior of Competitive Intelligence Professionals:A Convergence Approach[C]//Proceedings of the 36th annual conference of the Canadian Association for Information Science(CAIS),Vancouver:University of British Columbia,2008:5-7.
13王知津.竞争情报与组织行为[J].图书情报工作,2009,(10)12.
14王知津,樊振佳.基于社会网络分析的企业竞争情报战略[J].图书情报知识,2007,(6):5-10.
15张彩云.社会网络视角下的企业竞争情报传播研究[D].长春:东北师范大学,2014.
16 Heckmann P,Shorten D,Engel H.Supply chain management at 21:the hard road to adulthood[M].USA:Booz Allen Hamilton Inc,2003.
17[EB/OL].http://www.supplychainrecruit.com/content/supply-chain-explained-26.htm,2016-10-12.
18 Hilletofth P.Demand-supply chain management:industria survival recipe for new decade[J].Industrial Management&Data Systems,2011,111(2):184-211.
19 Sahay B S,Ranjan J.Real time business intelligence in supply chain analytics[J].Information Management&Computer Security,2008,16(1):28-48.
20 Groom J R,David F R.Competitive intelligence activity among small firms[J].SAM Advanced Management Journal2001,66(1):12-20.
21 Jaharuddin N S,Mansor Z D,Yaakob S.Assessing the supply chain intelligence practices of small medium enterprises in malaysia[J].Procedia Economics and Finance,2016,(35)515-521.
22 Ramanathan U,Gunasekaran A,Subramanian N.Supply chain collaboration performance metrics:a conceptua framework[J].Benchmarking:An International Journal,201118(6):856-872.
23 Lee C W,Kwon Ik-Whan G,Severance D.Relationship between supply chain performance and degree of linkage among supplier,internal integration and customer[J].Supply Chain Management:An International Journal,2007,12(6)444-452.
24 Autry C W,Griffis S E.Supply chain capital:the impact of structural and relational linkages on firm execution and innovation[J].Journal of Business Logistics,2008,29(1)157-173.
25 Min S,Kim S K,Chen H.Developing social identity and social capital for supply chain management[J].Journal of Business Logistics,2008,29(1):283-303.
26齐源,李东洋,李长忠.基于供应链管理的竞争情报研究[J].情报理论与实践,2002,(3):194-195,230.
27查先进.供应链背景下的竞争情报研究[C].全国图书馆企业信息服务年会,江苏,2007.
28刘娟.基于供应链环境下的企业竞争情报合作研究[D]绵阳:西南科技大学,2010.
29周九常.竞争情报在供应链合作中的作用[J].情报理论与实践,2012,(7):51-55.
30 Braziotis C,Bourlakis M,Rogers H,et al.Supply chains and supply networks:distinctions and overlaps[J].Supply Chain Management:An International Journal,2013,18(6):644-652.
31秦铁辉,祝小静,任小伟.企业竞争中实物情报的开发利用[J].情报杂志,2002,21(3):26-28.
32周晓燕.供应链合作中的竞争情报框架--以汽车产业为例[J].图书馆学研究,2012,(13):90-96.
33肖然,刘娟.供应链环境下企业竞争情报合作分析[J]企业经济,2011,(8):44-46.
34陈芊里.提升人际情报网络的竞争优势--基于社会资本理论的分析[D].昆明:云南大学,2010:15-18.
35 Hiltbrand T.Learning competitive intelligence from a bunch of screwballs[J].Business Intelligence Journal,2010,15(4):8-16.
36博伊索特(Boisot M H).信息空间--组织、机构和文化中的学习框架[M].王寅通,译.上海:上海译文出版社,2000.
37 Gilad B.The role of organized competitive intelligence in corporate strategy[J].Columbia Journal of World Business1989,24(4):29-33.
38 Teece D J,Pisano G,Shuen A.Dynamic capabilities and strategic management[J].Strategic Management Journal,1997,18(7):509-533.
39 Teece D J.Explicating dynamic capabilities:the nature and microfoundations of(sustainable)enterprise performance[J]Strategic Management Journal,2007,28(13):1319-1350.
40博伊索特(Boisot M H).知识资产--在信息经济中赢得竞争优势[M].张群群,陈北,译.上海:上海人民出版社2005:89-94.
41特伦斯·迪尔(Deal T E),艾伦肯尼迪(Kennedy A A).企业文化--企业生活中的礼仪与仪式[M].李原,孙健敏译.北京:中国人民大学出版社,2008:86-104.
42 Vaidyanathan G,Sabbaghi A.Supply chain intelligence and value creation:a framework[J].Issues in Information Systems,2010,XI(1):571-576.
43 Kim H-S,Kim Y-G.A CRM performance measurement framework:Its development process and application[J].Industrial Marketing Management,2009,38(4):477-489.
44马士华,林勇,陈志祥.供应链管理[M].北京:机械工业出版社,2000:5.
45张颖,高杰,冯泰文.供应商合作与企业竞争优势的关系研究[J].管理学报,2014,11(3):439-448.
46 Dhanaraj C,Lyles M A,Steensma H K,et al.Managing tacit and explicit knowledge transfer in IJVS:the role of relational embeddedness and the impaction performance[J].Journa of International Business Studies,2004,35(5):428-442.
47 Levin D Z,Cross R.The strength of weak ties you can trust the mediating role of trust in effective knowledge transfer[J]Management Science,2004,50(11):1477-1490.