PDCA循环管理法在体检中的应用效果
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摘要
目的探讨PDCA循环管理法在体检中的应用效果。方法选取2016年2月～2017年1月我科的1000例体检者作为研究对象,根据是否采用PDCA循环管理法分为对照组和研究组,每组各500例。对照组采用常规管理法管理,研究组采用PDCA循环法管理,比较两组体检者的总满意度和差错投诉率。结果研究组体检者的总满意度(90.4%)高于对照组(75.0%),差错投诉率(0.4%)低于对照组(3.2%),差异均有统计学意义(P<0.05)。结论 PDCA循环管理法应用于体检中,可显著提高体检管理水平,确保体检的服务质量,提高体检者的满意度,降低差错投诉率,值得推广应用。
Objective To explore the application effect of PDCA circulation management method in physical examination. Methods A total of 1000 medical examinees in our department from February 2016 to January 2017 were selected as the research objects, they were divided into control group and research group, 500 cases in each group according to whether PDCA circulation management method was used. The control group was managed by routine management method, while the research group was managed by PDCA circulation method, the total satisfaction and error complaint rate of the two groups were compared. Results The total satisfaction rate(90.4%) in the research group was higher than that in the control group(75.0%) and the error complaint rate(0.4%) was lower than that in the control group(3.2%),the differences were statistically significant(P <0.05). Conclusion The application of PDCA circulation management method in physical examination can significantly improve the level of physical examination management, ensure the quality of physical examination service, improve the satisfaction of physical examinees, and reduce the rate of error complaints. It is worth popularizing and applying.
Objective To explore the application effect of PDCA circulation management method in physical examination. Methods A total of 1000 medical examinees in our department from February 2016 to January 2017 were selected as the research objects, they were divided into control group and research group, 500 cases in each group according to whether PDCA circulation management method was used. The control group was managed by routine management method, while the research group was managed by PDCA circulation method, the total satisfaction and error complaint rate of the two groups were compared. Results The total satisfaction rate(90.4%) in the research group was higher than that in the control group(75.0%) and the error complaint rate(0.4%) was lower than that in the control group(3.2%),the differences were statistically significant(P <0.05). Conclusion The application of PDCA circulation management method in physical examination can significantly improve the level of physical examination management, ensure the quality of physical examination service, improve the satisfaction of physical examinees, and reduce the rate of error complaints. It is worth popularizing and applying.
引文
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[9]李清月,阮淑妹,谢冠梅.PDCA循环管理模式对心血管外科ICU患者不良反应及满意度的改善分析[J].临床医学与临床,2016,13(19):2799-2801.
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[12]常翠.体检中心护理工作体会[J].中国保健营养,2012,6(15):38-39.
[13]王楠.浅谈PDCA循环法在体检中心护理质量管理中的应用效果[J].当代医药论丛,2017,15(11):176-177.
[14]王淑瑛.PDCA循环管理法在护理质量持续改进中的应用[J].中国实用神经疾病杂志,2010,13(12):15-16.
[15]耿晓焕.PDCA循环法在体检中心护理质量管理中的效果观察[J].中外医学研究,2016,14(18):89-90.
[16]何凌云.PDCA循环法实施健康教育对妊娠期高血压孕妇生活质量及妊娠结局的影响[J].中国当代医药,2017,24(25):167-169.
[2]郭莉萍,蔡德芳,罗云梅,等,基于工时测定法测算配置健康体检中心护士[J].当代护士,2018,25(9):152-153.
[3]耿晓焕.PDCA循环法在体检中心护理质量管理中的效果观察[J].中外医学研究,2016,14(18):89-90.
[4]魏芙蓉.健康体检路径在体检中心优质护理服务中的应用[J].齐鲁护理杂志,2012,18(21):13-14.
[5]吴英,张静,李冰.超声体检人群护理服务需求调查[J].解放军医院管理杂志,2017,17(40):347-349.
[6]马雁,任维东.应用PDCA循环理论指导体检中心护理质量管理[J]中西医结合护理(中英文),2018,4(5):163-165.
[7]钱倩文.PDCA循环管理模式在提高老年患者健康教育和满意度的应用[J].上海护理,2016,16(8):203-204.
[8]曾莉,黄黎,代云智,等.健康管理中心基于PDCA循环提升体检设备使用效益的实践[J].2016,1(12):2068-2071.
[9]李清月,阮淑妹,谢冠梅.PDCA循环管理模式对心血管外科ICU患者不良反应及满意度的改善分析[J].临床医学与临床,2016,13(19):2799-2801.
[10]武留信,师绿江,刘森,等.预防性体检与健康管理实施[J].中华健康管理学杂志,2009,3(5):260-270.
[11]周玲.细节服务管理在健康体检人群体检中的应用[J].国际护理学杂志,2018,37(5):687-689.
[12]常翠.体检中心护理工作体会[J].中国保健营养,2012,6(15):38-39.
[13]王楠.浅谈PDCA循环法在体检中心护理质量管理中的应用效果[J].当代医药论丛,2017,15(11):176-177.
[14]王淑瑛.PDCA循环管理法在护理质量持续改进中的应用[J].中国实用神经疾病杂志,2010,13(12):15-16.
[15]耿晓焕.PDCA循环法在体检中心护理质量管理中的效果观察[J].中外医学研究,2016,14(18):89-90.
[16]何凌云.PDCA循环法实施健康教育对妊娠期高血压孕妇生活质量及妊娠结局的影响[J].中国当代医药,2017,24(25):167-169.