四色分级制度在急诊患者候诊管理中的应用
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摘要
目的调查分析四色分级制度在急诊患者候诊管理中的应用效果。方法采用便利抽样法,抽取采用四色分级制度的急诊患者1873例为观察组,抽取采用普通分级法的急诊患者1954例为对照组。比较两组急诊患者候诊满意度及候诊时间。结果观察组患者满意度显著高于对照组,患者平均候诊时间显著低于对照组,差异均具有统计学意义(p<0.05)。结论四色分级制度在急诊患者候诊管理中的应用可以有效减少患者候诊时间,提高患者候诊的满意度,从而提高医院就诊秩序。
Objective To investigate and analyze the effect of four-color grading system in managing patients waiting in emergency department. Method A convenient sampling method was used to extract 1873 emergency patients using the four-color grading system as the observation group, and 1954 emergency patients using the ordinary grading system were selected as the control group. Patients' satisfaction with waiting and the waiting time of the emergency patients in the two groups were compared. Result The satisfaction of patients in the observation group was significantly higher than that in the control group, and the average waiting time of patients in the observation group was significantly lower than that in the control group(p< 0.05). Conclusion The application of the four-color grading system in the management of emergency patients can effectively reduce the waiting time and improve the satisfaction of patients with waiting for treatment, thus improving the order of hospital.
Objective To investigate and analyze the effect of four-color grading system in managing patients waiting in emergency department. Method A convenient sampling method was used to extract 1873 emergency patients using the four-color grading system as the observation group, and 1954 emergency patients using the ordinary grading system were selected as the control group. Patients' satisfaction with waiting and the waiting time of the emergency patients in the two groups were compared. Result The satisfaction of patients in the observation group was significantly higher than that in the control group, and the average waiting time of patients in the observation group was significantly lower than that in the control group(p< 0.05). Conclusion The application of the four-color grading system in the management of emergency patients can effectively reduce the waiting time and improve the satisfaction of patients with waiting for treatment, thus improving the order of hospital.
引文
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5黄雪丽,周文华,孙红,等.医院急诊4级分诊标准的信效度研究[J].中华护理杂志,2016,51(3):365-369.
6陈健明,谭洪辉,黄绮云.用《四色分级制度》优化儿科急诊流程的研究[J].中外医学研究,2014,12(13):141-143.
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8林花,曾艳,李秋,等.分级式急诊护理对急性胰腺炎患者候诊时间及救治成功率的影响[J].现代消化及介入诊疗,2016,21(2):358-360.
9赵洁,王红萍,潘曙明,等.上海急诊医患分诊认知调查[J].中华急诊医学杂志,2011,20(7):763-767.
10郑向君,吉训明.多种方式患者就诊时间调查与满意度相关性研究[J].中国医院,2009,13(11),39-41.
2 Handel DA,Hilton JA,Ward MJ,et al.Emergency department throughput,crowding,and financial outcomes for hospitals[J].Acad Emerg Med,2010,17(8):840-847.
3 Olshaker JS.Managing emergency department overcrowding[J].Emerg Med Clin North Am,2009,27(4):593-603.
4纪超娜,黄惠根.影响急诊运用分级分区分流患者的相关因素研究[J].现代医药卫生,2014,30(9):1292-1295,1297.
5黄雪丽,周文华,孙红,等.医院急诊4级分诊标准的信效度研究[J].中华护理杂志,2016,51(3):365-369.
6陈健明,谭洪辉,黄绮云.用《四色分级制度》优化儿科急诊流程的研究[J].中外医学研究,2014,12(13):141-143.
7 Forero R,McCarthy S,Hillman K.Access block and emergency department overcrowding[J].Crit Care,2011,15(2):216.
8林花,曾艳,李秋,等.分级式急诊护理对急性胰腺炎患者候诊时间及救治成功率的影响[J].现代消化及介入诊疗,2016,21(2):358-360.
9赵洁,王红萍,潘曙明,等.上海急诊医患分诊认知调查[J].中华急诊医学杂志,2011,20(7):763-767.
10郑向君,吉训明.多种方式患者就诊时间调查与满意度相关性研究[J].中国医院,2009,13(11),39-41.