基于BSC的软件服务外包供应链绩效评价研究
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摘要
软件服务外包作为服务业的重要产业在企业价值链中的作用日益增大,然而软件服务外包企业的供应链思想尚未成熟,企业对供应链管理和绩效评价缺乏理论指导。从软件服务外包供应链结构出发,对软件服务外包企业利益相关者进行分析,获取软件服务外包供应链战略目标,继而利用战略地图模型与平衡计分卡方法分解得到ITOSSC战略特点,并依据软件服务外包企业绩效管理特点构建了基于ITOSSC的绩效指标体系。最后,采用基于三角模糊数的层次分析法进行了实例分析,结果表明该绩效评价体系能有效分析软件服务外包企业供应链的现状,为其提升供应链运转效率提供依据。
As an important part in the service industry,the software service outsourcing industry has played more and more significant effect in the value chain of firms. However,most of the software service outsourcing firms lack the awareness of supply chain management and has little experience to evaluate the performance of service supply chain. According to structure of the IT outsourcing service supply chain( ITOSSC),the strategy goal of ITOSSC is confirmed by analyzing the stakeholders. Then the strategy points of ITOSSC are refined by use of Strategy Map and Balanced Score Card( BSC). The performance evaluation index system considering characteristics of ITOSSC is built according to the analysis of strategy goal and strategy points. In order to present the subjectivity of expert,the triangular fuzzy number is presented to transfer the index weight into fuzzy data. Finally,an example analysis is carried out by using the hierarchical fuzzy method based on triangular fuzzy numbers. The result shows that using this system can effectively analyze current situation for the software service outsourcing firms' supply chain and also give a guidance for them manage their supply chain.
As an important part in the service industry,the software service outsourcing industry has played more and more significant effect in the value chain of firms. However,most of the software service outsourcing firms lack the awareness of supply chain management and has little experience to evaluate the performance of service supply chain. According to structure of the IT outsourcing service supply chain( ITOSSC),the strategy goal of ITOSSC is confirmed by analyzing the stakeholders. Then the strategy points of ITOSSC are refined by use of Strategy Map and Balanced Score Card( BSC). The performance evaluation index system considering characteristics of ITOSSC is built according to the analysis of strategy goal and strategy points. In order to present the subjectivity of expert,the triangular fuzzy number is presented to transfer the index weight into fuzzy data. Finally,an example analysis is carried out by using the hierarchical fuzzy method based on triangular fuzzy numbers. The result shows that using this system can effectively analyze current situation for the software service outsourcing firms' supply chain and also give a guidance for them manage their supply chain.
引文
[1]张婷,赵宁.服务供应链绩效的可拓评价研究[J].科技管理研究,2013,33(6):50-54.
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[10] LI S. Performance evaluation and prediction of IT-outsourcing service supply chain based on improved SCOR model[J]. International Journal of Advancements in Computing Technology,2013,5(5):354-360.
[2]林智崧,李良春,宋桂飞.面向服务的供应链绩效评价研究[J].计算机与数字工程,2015,43(2):260-263.
[3]尚利,王爱军,吕玉惠.基于集成化供应链的内部绩效评价研究[J].现代电子技术,2015,38(3):108-111.
[4] CHITHAMBARANATHAN P, SUBRAMANIAN N,GUNASEKARAN A. Service supply chain environmental performance evaluation using gray based hybrid MCDM approach[J]. International Journal of Production Economics,2015(166):163-176.
[5]宋远方,宋华.协同价值创造能力对服务供应链关系绩效的影响研究[J].经济理论与经济管理,2012,32(5):91-102.
[6]卫林英,周思佳.智力资本对企业绩效影响的实证研究:以西安软件服务外包企业为例[J].经济研究导刊,2017(16):3-7.
[7]胥琳,叶为敢.离岸软件外包项目绩效的影响因素分析[J].统计与决策,2013(20):100-102.
[8]曲刚,李伯森.软件外包项目发包方对承接方团队绩效的影响:基于交互记忆系统的行为特征[J].南开管理评论,2011,14(3):34-41.
[9] SHEN L,QU G,BAO X. Vendors'team performance in software outsourcing projects[J]. Nankai Business Review International,2014,5(3):290-308.
[10] LI S. Performance evaluation and prediction of IT-outsourcing service supply chain based on improved SCOR model[J]. International Journal of Advancements in Computing Technology,2013,5(5):354-360.