铁路旅客全行程智慧出行方案研究
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- 英文论文题名：Study on the smart solution of railway passenger full travel
- 论文作者：朱志娟 ; 阎志远 ; 朱建军
- 英文论文作者：Zhu Zhijuan ; Yan Zhiyuan ; Zhu Jianjun ; China Academy of Railway Sciences
- 年：2016
- 作者机构：中国铁道科学研究院;
- 论文关键词：铁路智慧出行 ; 铁路定制化服务
- 英文论文关键词：Railway Wisdom Travel ; Railway Customized Service
- 会议召开时间：2016-11-16
- 会议录名称：第十一届中国智能交通年会大会论文集
- 语种：中文
- 分类号：U293.1
- 学会代码：ZJTX
- 会议名称：第十一届中国智能交通年会
- 会议地点：中国重庆
- 主办单位：中国智能交通协会
- 学会名称：中国智能交通协会
- 页数：6
- 文件大小：1107k
- 原文格式：D
- 会议级别：全国
摘要
随着中国铁路建设的不断发展和国民经济的上升,旅客对出行服务的质量、体验及智能化等多方面的需求不断提高。在当今互联网与大数据时代,交通、金融、零售、通信、传媒等行业都通过建设智能化的服务系统,提升客户体验,维护客户关系,进一步扩大市场。本文通过对旅客出行的全行程服务产品、铁路信息服务系统的智能化建设两方面进行研究,设计了全行程、立体化、多元化、个性化的铁路旅客智慧出行方案。
With the continuous development of China railway construction and the improvement of the national economy,the needs of intelligence service and being respected in the course of the journey have been improved continuously.In the current age of the Internet and big data,industries like transportation,finance,retail,communication and media are aware of the importance of strengthening the construction of intelligent service system so as to further improve the customer experience,maintain the customer relationship and expand market share.This article will expound how to realize the smart service of railway passenger full travel from two aspects:the whole trip,three-dimensional,diversified,personalized travel service product planning and study on the smart information system-supported platform of railway passenger full travel.
With the continuous development of China railway construction and the improvement of the national economy,the needs of intelligence service and being respected in the course of the journey have been improved continuously.In the current age of the Internet and big data,industries like transportation,finance,retail,communication and media are aware of the importance of strengthening the construction of intelligent service system so as to further improve the customer experience,maintain the customer relationship and expand market share.This article will expound how to realize the smart service of railway passenger full travel from two aspects:the whole trip,three-dimensional,diversified,personalized travel service product planning and study on the smart information system-supported platform of railway passenger full travel.
引文
[1]中国铁路总公司资产运营与开发部.铁路“互联网+”十三五规划研究.
[2]单杏花.铁路“互联网+”旅客服务的研究与设计[J].铁路计算机应用,2015,11-0005-04.
[2]单杏花.铁路“互联网+”旅客服务的研究与设计[J].铁路计算机应用,2015,11-0005-04.