吉林省邮电工程局质量管理分析与对策研究
摘要
目前,越来越多的企业按照ISO9000标准的要求建立和实施质量管理体系,许多企业从中受益匪浅,但也有很多企业并没有达到预期的目标,究其原因,主要就是许多企业在建立和实施质量管理体系时,没有以系统的观念、从企业整体管理的角度来看待质量管理体系,致使质量管理体系游离于企业整体管理之外,从而使质量管理体系失去了有效发挥作用的基础和环境。
事实上,有效地贯彻2000版ISO9000族标准会给企业带来许多好处,如:与国际先进管理惯例接轨;增强质量管理的稳定性,保证产品质量的一致性;增强竞争能力,提高市场占有分额;全面提高企业综合素质和整体水平等。如果企业通过ISO9000贯标认证后,未有效的实施,而是停留在通过ISO9000认证的表面上,就失去了贯彻ISO9000族标准体系对企业的重要作用。本文在阐述质量管理理论的基础上,对吉林省邮电工程局的质量管理现状和影响质量管理的因素进行分析,总结了吉林省邮电工程局在质量管理方面存在的问题,提出了吉林省邮电工程局质量管理的对策,从而使质量管理体系有效发挥作用,以提高企业的质量管理水平,提高客户满意度,提高企业的竞争力。
Nowadays, the quality becomes the focus of the international community, becoming an outstanding problem that modern industry society and economic development in all countries must be face. Whether flourishing nation or still a developing country, all focus the product and the service quantities more and more, and all adopt various valid measure to raise the quality actively.
The quality management is a importance part of the enterprise management, the level of it reflect the whole management level of the enterprise directly. The function of strengthen and improve the quality management of the business enterprise become more and more obvious, for raising the business enterprise product and the service quantities, then strengthen the competition ability of the business enterprise, promote the overall development of the business enterprise. However, currently the foundation that our country business enterprise’s quality manage still worse, compare with the flourishing nation even a part of developing countries, still existing lot of obvious margins. Therefore, studying the present condition of the enterprise’s quality management, find out the source of the problem, according to the actual of enterprise, then establishment the countermeasure of quality management, perfect business enterprise management system certainly have realistic and farsighted meaning.
This text carries on the review of three developments stage of quality manage——quality examination stage, statistics quality control stage and the completely quality management stage, induce a basic thought of quality management and induce the promote function of exhibition quality control activity, on this foundation elaborated the background of series of IS09000, the variety in different period; Elaborated eight standards manage principle and the quality management process mode of the 2000 version IS09000,etc.s. The IS09000 series standard as a set of management standard, it provided the widespread meaning standard mode for the whole world enterprise, it still provide the evaluation standard of quality management level for the market of world competed, it can help business enterprise build up the quality system in short date, it is the foundation of the development of quality manages, it is advantage to business enterprise quality management alignment to norm.
This text expounds the present condition of the post and telecommunication engineering office of Jilin province, summary the follows
事实上,有效地贯彻2000版ISO9000族标准会给企业带来许多好处,如:与国际先进管理惯例接轨;增强质量管理的稳定性,保证产品质量的一致性;增强竞争能力,提高市场占有分额;全面提高企业综合素质和整体水平等。如果企业通过ISO9000贯标认证后,未有效的实施,而是停留在通过ISO9000认证的表面上,就失去了贯彻ISO9000族标准体系对企业的重要作用。本文在阐述质量管理理论的基础上,对吉林省邮电工程局的质量管理现状和影响质量管理的因素进行分析,总结了吉林省邮电工程局在质量管理方面存在的问题,提出了吉林省邮电工程局质量管理的对策,从而使质量管理体系有效发挥作用,以提高企业的质量管理水平,提高客户满意度,提高企业的竞争力。
Nowadays, the quality becomes the focus of the international community, becoming an outstanding problem that modern industry society and economic development in all countries must be face. Whether flourishing nation or still a developing country, all focus the product and the service quantities more and more, and all adopt various valid measure to raise the quality actively.
The quality management is a importance part of the enterprise management, the level of it reflect the whole management level of the enterprise directly. The function of strengthen and improve the quality management of the business enterprise become more and more obvious, for raising the business enterprise product and the service quantities, then strengthen the competition ability of the business enterprise, promote the overall development of the business enterprise. However, currently the foundation that our country business enterprise’s quality manage still worse, compare with the flourishing nation even a part of developing countries, still existing lot of obvious margins. Therefore, studying the present condition of the enterprise’s quality management, find out the source of the problem, according to the actual of enterprise, then establishment the countermeasure of quality management, perfect business enterprise management system certainly have realistic and farsighted meaning.
This text carries on the review of three developments stage of quality manage——quality examination stage, statistics quality control stage and the completely quality management stage, induce a basic thought of quality management and induce the promote function of exhibition quality control activity, on this foundation elaborated the background of series of IS09000, the variety in different period; Elaborated eight standards manage principle and the quality management process mode of the 2000 version IS09000,etc.s. The IS09000 series standard as a set of management standard, it provided the widespread meaning standard mode for the whole world enterprise, it still provide the evaluation standard of quality management level for the market of world competed, it can help business enterprise build up the quality system in short date, it is the foundation of the development of quality manages, it is advantage to business enterprise quality management alignment to norm.
This text expounds the present condition of the post and telecommunication engineering office of Jilin province, summary the follows
引文
1. GB/T 19001---2000 《质量管理体系 要求》
2. 尹旭峰主编,《2000 版 IS09000 族标准与中国质量认证全书》,中国计量出版社,2001 年出版,引用页码:P2～7。
3. 高声荣主编,《质量手册编制实用指南》,经济管理出版社,1994 年 7月出版,引用页码:P68、P79、P101。
4. 王继勃著,《中国企业管理现代化之路》,企业管理出版社,1997 年11 月出版,引用页码: P21、P30、P33。
5. 刘殿襄/玄锐/马万里编著,《质量经营成功之道— 企业领导深化 TQM工作指南》中国标准出版社,1999 年 3 月出版,引用页码:P38、P52。
6. (美)布金顿,朱秉秋/储庆华/潘涵译,《当前质量管理中的问题及发展趋势》,中国质量杂志社,1999 年 11 月出版,引用页码:P143、P169～P177。
1.温德成,企业如何从 ISO9000 认证中受益, 《质量春秋》, 1998 年第 9期,引用页码:P30～P33。
2.郭若虚著,《我国质量管理的同顾与展望》,中国质量杂志社,1999年 11 月出版, 引用页码:P25～P27。
3.倪红卫著,《提高全面质量迎接“入世”挑战》,上海质量杂志社,2000年第 3 期, 引用页码:P6。
4.乐靖明著,《“用户满意”战略与质量管理创新》,上海质量杂志社,2000 年第 3 期, 引用页码:P12、P13。
5.杨福琪著,《也谈企业文化与企业发展》,中国电梯杂志社,2000 年第 4 期,引用页码:P18～P22。
6.温德成,ISO9001 与 ISO14001 一体化研究,《世界标准化与质量管理》, 1998 年第 2 期,引用页码:P8～P9。
7.周善乔,《增强企业核心竞争力发展具有国际竞争力的大企业》,中国教育和科研计算机网,华夏论坛
2. 尹旭峰主编,《2000 版 IS09000 族标准与中国质量认证全书》,中国计量出版社,2001 年出版,引用页码:P2～7。
3. 高声荣主编,《质量手册编制实用指南》,经济管理出版社,1994 年 7月出版,引用页码:P68、P79、P101。
4. 王继勃著,《中国企业管理现代化之路》,企业管理出版社,1997 年11 月出版,引用页码: P21、P30、P33。
5. 刘殿襄/玄锐/马万里编著,《质量经营成功之道— 企业领导深化 TQM工作指南》中国标准出版社,1999 年 3 月出版,引用页码:P38、P52。
6. (美)布金顿,朱秉秋/储庆华/潘涵译,《当前质量管理中的问题及发展趋势》,中国质量杂志社,1999 年 11 月出版,引用页码:P143、P169～P177。
1.温德成,企业如何从 ISO9000 认证中受益, 《质量春秋》, 1998 年第 9期,引用页码:P30～P33。
2.郭若虚著,《我国质量管理的同顾与展望》,中国质量杂志社,1999年 11 月出版, 引用页码:P25～P27。
3.倪红卫著,《提高全面质量迎接“入世”挑战》,上海质量杂志社,2000年第 3 期, 引用页码:P6。
4.乐靖明著,《“用户满意”战略与质量管理创新》,上海质量杂志社,2000 年第 3 期, 引用页码:P12、P13。
5.杨福琪著,《也谈企业文化与企业发展》,中国电梯杂志社,2000 年第 4 期,引用页码:P18～P22。
6.温德成,ISO9001 与 ISO14001 一体化研究,《世界标准化与质量管理》, 1998 年第 2 期,引用页码:P8～P9。
7.周善乔,《增强企业核心竞争力发展具有国际竞争力的大企业》,中国教育和科研计算机网,华夏论坛