中老年移动通信产品的设计信息架构研究
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摘要
近些年来,社会老龄化问题越来越成为各领域人员关注的焦点,同时,中老年用户的需求也慢慢受到研究界的关注。科学技术突飞猛进的发展,给人类社会带来了巨大的变革,科技研究者也希望通过某些方式,使中老年用户在这种大环境下受益。然而中老年用户大多缺乏使用科技产品的经验,很多中老年用户甚至对科技产品存在抵触心理,设计出来的产品往往无法满足他们的需求。
在设计领域,虽然并不缺乏致力于中老年科技产品的研究人员,但是他们的研究大都比较分散,并没有建立起基于中老年用户的系统的设计信息系统。随着设计活动的越来越复杂化和多元化,参与到设计中的人员也越来越多,涉及到的领域已不仅仅局限在设计和管理领域,还辐射到了市场、系统、信息、软件等各个领域,所以,在进行中老年移动产品设计的过程中,更加需要建立一个系统的、容易被各领域人员和目标用户接受的设计信息分享平台,来探索产品的设计原则,设计方法和设计概念等。
本研究通过对中老年移动手机使用现状的调查研究,探索中老年用户在使用手机时的思维模式、操作特点和存在的问题。然后将研究所得到的数据以设计信息架构的形式进行编码和整理分析,从不同的角度和层面构建中老年用户使用手机的特征模型。然后根据这些特征模型中体现出的问题进行情境设计和情境再设计。从而归纳出中老年用户使用移动手机时遇到的问题,并寻求问题的解决方案和新的设计概念等。本研究所得之结果不仅为中老年移动产品设计者提供理论基础和设计依据,还能够为相关研究领域的研究人员提供设计信息交流分享的平台。
In recent years, all walks of life have been increasingly paying more attention to the aging problem. This leads to one trend that the research community concerns more about the requirement of the middle aged people. The rapid development of the science and technology brings the great revolution to the human society. The researcher eagerly looking forward to find some way to make the middle aged people to reap the benefit from this revolution. But most of the middle aged people are lack of experience on using the high-tech products, and what’s more some of them even contradict the high-tech product. Most of the product exist on the market cannot meet their requirement.
Many researcher in the design area focus on the middle aged product design, however all studies are dispersed and they do not setup the design information system based on the system design for the middle aged people. With the trend that the design activity becomes more and more complex and diverse, people from not only the design and management area but also the market, system, information and other related areas join to the design. Because of this, one systematic design information sharing platform which is easily accepted by the people from all areas and end user is badly in need during the development of the middle aged mobile communication products. This platform can be used to explore the design principles, methods, concepts and other research aspects.
This paper firstly identifies the mental modal, operation feature and the problem existing during the mobile phone usage of the middle aged people through perform the survey and investigation on the current mobile phone usage status of them. Then the data collected from the investigation is coded and analyzed in the form of design information framework. Based on the data analysis result, the mobile phone usage feature model of middle aged people is built up from different aspects and levels. Based on the problems reflected by the feature model, this paper performs the scene design and re-designs. Through these researches, this paper will explores the mobile phone usages problems exist of the middle aged people, and then discussed the solution and new design concepts. The investigation of the problem and feature models not only gives the theoretical and design basis to the middle aged mobile product designer but also provides the researcher in related areas one platform for information share and exchange.
在设计领域,虽然并不缺乏致力于中老年科技产品的研究人员,但是他们的研究大都比较分散,并没有建立起基于中老年用户的系统的设计信息系统。随着设计活动的越来越复杂化和多元化,参与到设计中的人员也越来越多,涉及到的领域已不仅仅局限在设计和管理领域,还辐射到了市场、系统、信息、软件等各个领域,所以,在进行中老年移动产品设计的过程中,更加需要建立一个系统的、容易被各领域人员和目标用户接受的设计信息分享平台,来探索产品的设计原则,设计方法和设计概念等。
本研究通过对中老年移动手机使用现状的调查研究,探索中老年用户在使用手机时的思维模式、操作特点和存在的问题。然后将研究所得到的数据以设计信息架构的形式进行编码和整理分析,从不同的角度和层面构建中老年用户使用手机的特征模型。然后根据这些特征模型中体现出的问题进行情境设计和情境再设计。从而归纳出中老年用户使用移动手机时遇到的问题,并寻求问题的解决方案和新的设计概念等。本研究所得之结果不仅为中老年移动产品设计者提供理论基础和设计依据,还能够为相关研究领域的研究人员提供设计信息交流分享的平台。
In recent years, all walks of life have been increasingly paying more attention to the aging problem. This leads to one trend that the research community concerns more about the requirement of the middle aged people. The rapid development of the science and technology brings the great revolution to the human society. The researcher eagerly looking forward to find some way to make the middle aged people to reap the benefit from this revolution. But most of the middle aged people are lack of experience on using the high-tech products, and what’s more some of them even contradict the high-tech product. Most of the product exist on the market cannot meet their requirement.
Many researcher in the design area focus on the middle aged product design, however all studies are dispersed and they do not setup the design information system based on the system design for the middle aged people. With the trend that the design activity becomes more and more complex and diverse, people from not only the design and management area but also the market, system, information and other related areas join to the design. Because of this, one systematic design information sharing platform which is easily accepted by the people from all areas and end user is badly in need during the development of the middle aged mobile communication products. This platform can be used to explore the design principles, methods, concepts and other research aspects.
This paper firstly identifies the mental modal, operation feature and the problem existing during the mobile phone usage of the middle aged people through perform the survey and investigation on the current mobile phone usage status of them. Then the data collected from the investigation is coded and analyzed in the form of design information framework. Based on the data analysis result, the mobile phone usage feature model of middle aged people is built up from different aspects and levels. Based on the problems reflected by the feature model, this paper performs the scene design and re-designs. Through these researches, this paper will explores the mobile phone usages problems exist of the middle aged people, and then discussed the solution and new design concepts. The investigation of the problem and feature models not only gives the theoretical and design basis to the middle aged mobile product designer but also provides the researcher in related areas one platform for information share and exchange.
引文
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[19].Beynon-Davies, P.; Holmes, S., Integrating rapid application development and participatory design[J]. Software, IEE Proceedings - 1998, 145 (4), 105-112.
[20].黄丽芬,情境故事法应用于产品创新设计与教学之探讨[J].台北科技大学创新设计研究所2002.
[21].余德彰;林文绮;王介丘,剧本导引/Scenario-Oriented Design─信息时代产品与服务设计新法[J].台北市:田园城市2003.
[22].Carroll, J., Five reasons for scenario-based design[J]. Interacting with Computers 2000, 13 (1), 43-60.
[23].Seybold, P., Get inside the lives of your customers[J]. Harvard Business Review 2001, 79 (5), 80-91.
[24].M kel , A.; Mattelm ki, T., Collecting stories on user experiences to inspire design-a pilot[J]. Pleasure With Products: Beyond Usability 2002, 333-344.
[25].徐立忠,高领化社会与老人福利[M].台湾商务印书馆: 1983.
[26].罗中岳;陈立杰,以社交生活型态为基础之中高龄者部落格接口设计研究[J]. 2007.
[27].彭驾骍,老人学[J].扬智文化1999.
[28].Czaja, S., Aging and the acquisition of computer skills[J]. Aging and skilled performance: Advances in theory and applications 1996, 201-220.
[29].Hawthorn, D., Possible implications of aging for interface designers[J]. Interacting with Computers 2000, 12 (5), 507-528.
[30].Morris, R. J.; Brown, W. S., Age-related differences in speech variability among women[J]. Journal of Communication Disorders 1994, 27 (1), 49-64.
[31].陈建志,为高龄者设计的因子与评估方法之探讨[J].明志技术学院学报1999, (31).
[32].Seidler, R. D.; Bloomberg, J. J.; Stelmach, G. E., Patterns of transfer of adaptation among body segments[J]. Behavioural Brain Research 2001, 122 (2), 145-157.
[33].陈明石;吴佳卿,由高龄者居家生活探讨产品接口设计-以微波炉操作为例[J].艺术学报2004, (75), 155-172.
[34].褚俊宏,高龄者移动电话之使用研究与设计. In大同大学工业设计研究所硕士论文,未出版,台北市: 2000.
[35].高明亮,回顾手机发展的历程[J].通信世界2007, (15B), 33-34.
[36].杨文寿,移动电话手机消费者之涉入程度及购买决策相关因素之关联性研究,“国立”交通大学,硕士论文[J]. 2001.
[37].Booch, G.; Rumbaugh, J.; Jacobson, I., Unified Modeling Language User Guide, The (Addison-Wesley Object Technology Series)[M]. Addison-Wesley Professional: 2005.
[38].蔡旺晋,高龄者产品接口模式之研究. In“国立”云林科技大学工业设计系硕士论文,未出版,云林县: 2004.
[2].简唯哲;林季雄,软性面板导入中高龄移动电话之创新设计研究[J]. 2008.
[3]. Mackay, W.; Fayard, A. In HCI, natural science and design: a framework for triangulation across disciplines, 1997; ACM: 1997; pp 223-234.
[4]. Burns, C.; Vicente, K., Physical and functional displays in process supervision and control (CEL 95-11)[J]. Toronto, Canada: Cognitive Engineering Laboratory, University of Toronto for ABB Corporate Research, Heidelberg 1995, 7.
[5].郭辰嘉,高龄化社会居家生活产品设计之研究,云林科技大学工业设计研究所硕士论文. In P21: 2001.
[6].孙守迁,设计信息学[J]. 2008.
[7]. Lim, Y.-K., Design information framework for integrating multiple aspects of design[J]. 2003.
[8]. Goclenius, R., Lexicon philosophicum[J]. Frankfurt 1613, 1086–1087.
[9]. Neches, R.; Fikes, R.; Finin, T., et al., Enabling technology for knowledge sharing[J]. AI magazine 1991, 12 (3), 36.
[10].Gruber, T., Toward principles for the design of ontologies used for knowledge sharing[J]. International Journal of Human Computer Studies 1995, 43 (5), 907-928.
[11].刘红阁;郑丽萍;张少方,本体论的研究和应用现状[J].信息技术快报2005, 3 (1), 1212.
[12].王秋菊,布龙菲尔德与弗斯语言理论对比分析[J].石家庄学院学报1.
[13].Saussure, F.; Bally, C.; Sechehaye, A., et al., Course in general linguistics[M]. McGraw-Hill, New York: 1966.
[14].Lim, Y.; Sato, K. In Development of design information framework for interactive systems design, 2001; 2001.
[15].Diaper, D.; Sanger, C., Tasks for and tasks in human-computer interaction[J]. Interacting with Computers 2006, 18 (1), 117-138.
[16].Kirwan, B.; Ainsworth, L., A guide to task analysis[M]. CRC: 1992.
[17].Carroll, J. In Scenarios and design cognition, 2002; IEEE: 2002; pp 3-5.
[18].Go, K.; Carroll, J.; Imamiya, A., Surveying scenario-based approaches in system design[J]. Joho Shori Gakkai Kenkyu Hokoku 2000, 2000 (12), 43-48.
[19].Beynon-Davies, P.; Holmes, S., Integrating rapid application development and participatory design[J]. Software, IEE Proceedings - 1998, 145 (4), 105-112.
[20].黄丽芬,情境故事法应用于产品创新设计与教学之探讨[J].台北科技大学创新设计研究所2002.
[21].余德彰;林文绮;王介丘,剧本导引/Scenario-Oriented Design─信息时代产品与服务设计新法[J].台北市:田园城市2003.
[22].Carroll, J., Five reasons for scenario-based design[J]. Interacting with Computers 2000, 13 (1), 43-60.
[23].Seybold, P., Get inside the lives of your customers[J]. Harvard Business Review 2001, 79 (5), 80-91.
[24].M kel , A.; Mattelm ki, T., Collecting stories on user experiences to inspire design-a pilot[J]. Pleasure With Products: Beyond Usability 2002, 333-344.
[25].徐立忠,高领化社会与老人福利[M].台湾商务印书馆: 1983.
[26].罗中岳;陈立杰,以社交生活型态为基础之中高龄者部落格接口设计研究[J]. 2007.
[27].彭驾骍,老人学[J].扬智文化1999.
[28].Czaja, S., Aging and the acquisition of computer skills[J]. Aging and skilled performance: Advances in theory and applications 1996, 201-220.
[29].Hawthorn, D., Possible implications of aging for interface designers[J]. Interacting with Computers 2000, 12 (5), 507-528.
[30].Morris, R. J.; Brown, W. S., Age-related differences in speech variability among women[J]. Journal of Communication Disorders 1994, 27 (1), 49-64.
[31].陈建志,为高龄者设计的因子与评估方法之探讨[J].明志技术学院学报1999, (31).
[32].Seidler, R. D.; Bloomberg, J. J.; Stelmach, G. E., Patterns of transfer of adaptation among body segments[J]. Behavioural Brain Research 2001, 122 (2), 145-157.
[33].陈明石;吴佳卿,由高龄者居家生活探讨产品接口设计-以微波炉操作为例[J].艺术学报2004, (75), 155-172.
[34].褚俊宏,高龄者移动电话之使用研究与设计. In大同大学工业设计研究所硕士论文,未出版,台北市: 2000.
[35].高明亮,回顾手机发展的历程[J].通信世界2007, (15B), 33-34.
[36].杨文寿,移动电话手机消费者之涉入程度及购买决策相关因素之关联性研究,“国立”交通大学,硕士论文[J]. 2001.
[37].Booch, G.; Rumbaugh, J.; Jacobson, I., Unified Modeling Language User Guide, The (Addison-Wesley Object Technology Series)[M]. Addison-Wesley Professional: 2005.
[38].蔡旺晋,高龄者产品接口模式之研究. In“国立”云林科技大学工业设计系硕士论文,未出版,云林县: 2004.