企业知识门户系统研究与应用
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摘要
信息化社会的高速发展、知识经济体制的日趋成熟以及电子商务技术的不断发展,使得知识在企业日常管理中的地位不断加深。企业从传统的实物管理模式向知识管理模式转变,知识管理的程度直接决定了现代企业的竞争能力。因此企业需要一种动态的、分布的、集成的、协同的管理平台。企业知识门户(Enterprise Knowledge Portal,简称EKP)正是在这种环境下快速发展的一种新型的管理平台,它是知识管理与企业信息门户的有效结合。EKP更是一种管理思想,知识管理成为企业重要的管理手段,它提高了知识在企业管理决策中的地位,有效的利用信息化手段为企业决策做出贡献。EKP能够为企业带来先进而有效的客户体验,不仅企业内部员工可以通过知识门户进行日常作业,完成企业决策管理,而且企业客户和供应商,可以通过企业知识门户及时的与企业进行信息交流,加快了企业的市场反应速度。
本论文以知识管理为基础,系统研究了企业知识门户的内涵与外延,明确了EKP系统在知识管理中的重要地位和作用,理清了企业知识门户与企业信息门户的关系;在此基础上,从企业经营管理的角度,从业务、用户和成本三个方面对企业建立EKP进行了需求分析;以需求分析为基础,重点研究了EKP系统的设计与实现问题,论述了其原则和目标定位,提出了一种EKP系统的体系结构,该结构是一种以网络计算、B/S为基础,面向企业管理对象的,并且是集成、分布、动态、协同化的结构;针对企业对知识管理个具体功能需求给出了一种一般意义上的功能结构设计,论述了其功能模块的关系;简单论述了EKP系统的IT实现策略;针对某集团型企业,研究了其EKP系统的解决方案并对该企业的知识管理提出了改进意见和建议。本论文对建立一体化企业知识管理系统有指导借鉴意义。
Hi-speed development of information society and gradual maturity of knowledge economy system result in the more and more important role played by knowledge in the daily management of enterprises. In this context, EKP (Enterprise Knowledge Portal) appears as a new management platform, which successfully combines enterprise information portal with knowledge management. What’s more, EKP is a kind of management idea, and knowledge-based management becomes an important way to manage companies, in that it has improved the status of knowledge in the management of enterprises and contributed to the decision making effectively by means of information. EKP can bring advanced and effective customer experience to companies. Not only can staffs do daily work and make decision by means of knowledge portal, customers and suppliers also can make information exchange with companies through knowledge portal website, which speeds up the reaction of companies.
This thesis uses knowledge management, systematically investigates the intension and extension of Enterprise Knowledge Portal. It confirms the important position and functions of EKP system in knowledge management. And the thesis straightens out the relationship between Enterprise Knowledge Portal and Enterprise Information Portal. On this basis, from the perspective of business management, the paper goes into demand analysis from service, customer and cost. Based on the demand analysis, focus on designing and implementing of EKP System. Its principles and objectives are discussed, an EKP system structure is proposed, this structure is network computing, B / S based, object-oriented. It is an integrated, distributed, dynamic, collaborative structure; the thesis designed the general sense functional structure for enterprise knowledge management, discusses the relationship between its functional modules; briefly discussed IT implementation strategy of the EKP system; against a group enterprise, research the solutions of its EKP system. And also provides some suggestions for improvement and recommendations. The thesis is referential value for enterprise to establish integrative Knowledge Management System.
本论文以知识管理为基础,系统研究了企业知识门户的内涵与外延,明确了EKP系统在知识管理中的重要地位和作用,理清了企业知识门户与企业信息门户的关系;在此基础上,从企业经营管理的角度,从业务、用户和成本三个方面对企业建立EKP进行了需求分析;以需求分析为基础,重点研究了EKP系统的设计与实现问题,论述了其原则和目标定位,提出了一种EKP系统的体系结构,该结构是一种以网络计算、B/S为基础,面向企业管理对象的,并且是集成、分布、动态、协同化的结构;针对企业对知识管理个具体功能需求给出了一种一般意义上的功能结构设计,论述了其功能模块的关系;简单论述了EKP系统的IT实现策略;针对某集团型企业,研究了其EKP系统的解决方案并对该企业的知识管理提出了改进意见和建议。本论文对建立一体化企业知识管理系统有指导借鉴意义。
Hi-speed development of information society and gradual maturity of knowledge economy system result in the more and more important role played by knowledge in the daily management of enterprises. In this context, EKP (Enterprise Knowledge Portal) appears as a new management platform, which successfully combines enterprise information portal with knowledge management. What’s more, EKP is a kind of management idea, and knowledge-based management becomes an important way to manage companies, in that it has improved the status of knowledge in the management of enterprises and contributed to the decision making effectively by means of information. EKP can bring advanced and effective customer experience to companies. Not only can staffs do daily work and make decision by means of knowledge portal, customers and suppliers also can make information exchange with companies through knowledge portal website, which speeds up the reaction of companies.
This thesis uses knowledge management, systematically investigates the intension and extension of Enterprise Knowledge Portal. It confirms the important position and functions of EKP system in knowledge management. And the thesis straightens out the relationship between Enterprise Knowledge Portal and Enterprise Information Portal. On this basis, from the perspective of business management, the paper goes into demand analysis from service, customer and cost. Based on the demand analysis, focus on designing and implementing of EKP System. Its principles and objectives are discussed, an EKP system structure is proposed, this structure is network computing, B / S based, object-oriented. It is an integrated, distributed, dynamic, collaborative structure; the thesis designed the general sense functional structure for enterprise knowledge management, discusses the relationship between its functional modules; briefly discussed IT implementation strategy of the EKP system; against a group enterprise, research the solutions of its EKP system. And also provides some suggestions for improvement and recommendations. The thesis is referential value for enterprise to establish integrative Knowledge Management System.
引文
[1]王文杰,乐洋,邢喜荣.企业知识管理门户及其应用[J].现代电子科技.2006.6:45-48
[2]黄莺.论企业信息门户与企业知识门户[J].情报杂志.2005(3):55.
[3]郭少友.企业门户发展初探[J].现代情报.2003(5):158-159.
[4] Joseph M. Firestone Enterprise Knowledge Portals:What They Are and What they Do www.dkms.com/papers/ekpb2brev1ppt.pdf Joseph M.Firestone
[5] Joseph M. Firestone, Ph.D. Enterprise Knowledge Portals and eBusiness Solutions http://www.dkms.com/papers/ekpebussol1.pdf
[6] Mack R, Ravin Y, Byrd R J. Knowledge portals and the emerging digital knowledge workplace [J].IBM Systems Journal, 2001, 40(4):925-955.
[7] Figsllo C, Rhine N.构建知识管理网络:有效沟通的实践、工具和技术[M].祁延莉,乔千,董小英,等译.北京:电子工业出版社, 2005:49-50.
[8]盛小平.企业知识门户中的知识组织[J].情报理论与实践.2007(1):33-36
[9]李凌.知识管理与企业信息门户[J].油气田地面工程.2005(3):49-50.
[10]奉继承.企业知识门户的IT实现[J].中国计算机用户.2003(14):33.
[11]王众托.知识管理[M].科学出版社.2009 :( 335)
[12]黄莺.论企业信息门户与企业知识门户[J].情报杂志.2005(3):55.
[13] Maryam Alvai, Dorothy E. Leinder. Review: knowledge management and knowledge management systems: conceptual foundations and research issues [J].MIS Quarterly Vol.25 No.1:107-136, March2001
[14] Strapko, W. (1990); Knowledge Management: A fit with expert tools, Software Magazine, November, 1990, p63-66.
[15] Erik Sveiby. What is knowledge management? http://www.sveiby.com
[16]邹鑫,张小兵.刍议企业知识管理[J].淮阴工学院学报.2000, 02
[17]常荔,邹珊刚.知识管理与企业核心竞争力的形成[J].科研管理.2000, 02
[18]乐洋.企业知识门户技术研究及在连锁零售业的应用[D].东华大学.2006.2
[19] Pieter van Brakel, Information portals: a strategy for importing external content TheElectronic Library, 2003.11.6, Volume21, P592-595
[20] Joseph M Firestone. Enterprise Information Portals and Knowledge Portals DKMS Brief No. Eight 2002.5.
[21] Jeff Grammer.企业知识门户[EB/OL]. http;//www.amteam.org,2001,12,3
[22]章怡翀.中国移动杭州公司企业知识门户研究[D].北京邮电大学.2008, 11
[23]李谨.基于WEB的企业知识门户系统的研究与实现[D].武汉理工大学.2006, 4
[24]赵晓.知识门户对企业竞争力的影响机制[J].商业研究.2005:104
[25]黄莺.论企业信息门户与企业知识门户[J].情报技术.2005(3):55-56
[26]储节旺,杨宗跃,闻波.企业知识门户的作用与构建[J].实践研究.2008, 31 (4) :531-534
[27]乐洋.企业知识门户技术研究及在连锁零售业的应用[D].东华大学.2006.2
[28] Rahul Telang, Tridas Mukhopadhyay. Driver of web portal use. [J].Electronic Commerce Research and Applications, 2005(4):49-65.
[29] M.Rezayat. The Enterprise-Web Portal for life-cycle support [J].Computer-Aided Design, 2000(32):85-96
[30] Hind Benbya, Giuseppina Passinate, Nassim Aissa Belbaly Corporate Portal: a tool for Knowledge management synchronization [J] International Journal of Information Management, 2004(24):201-220
[31](美)Mark M. Davydov.企业门户与电子商务[M].胡蓉.清华大学出版社.2005.
[32]张景旭.制造企业门户的总体架构与开发技术研究[D].浙江大学.2006
[33] How to Drive Portal Adoption and ROI Through Direct Groupware Integration www.compoze.com
[34] Albert DeSimone. Directory Services: the foundation for Web Portals [J]. EDUCAUSE QUARTERLY, 2002
[35] IBM International Technical Support Organization, IBM Websphere portal for Multiplateforms V5 Handbook, 2004.1, httP://www.ib.com/redbooks.
[36]杨艳,郭志斌,曾又其. EIP与产品研发的知识管理系统架构研究[J]. 2008, 1.25(1):160-163
[37]毛军.企业知识管理中的信息门户建设[J].图书情报工作,2002(11):51-55.
[38] Christopher C Shilakes, Julie Tylman. Move Over Yahoo! The Enterprise Information Portal is on its Way Merrill Lynch & Co.1998.11.
[39] IBM International Technical Support Organization IBM WebSphere Portal for Multiplate orms V5 Handbook.
[40]王德禄.企业知识门户:通向成功之门[J].中国计算机用户,2003,4,28
[41]徐家俊,贾文玉.企业信息门户EIP[M].北京机械工业出版社,2004
[42]张立红.企业知识门户:踏入知识管理之门[J].中国计算机用户,2003,4,28
[43] Claudia Dias. Corporate Portal: A Literature review of a New Concept in Information management [J]. International Journal of Information Management, 2001(21)
[44]杨波.如何进行知识管理[M].北京:北京大学出版社,2005:118-125
[45]吴敏萍.企业应用集成和企业门户技术研究[J].电信网技术,2006(1):59-60
[46] Heidi Collins. Enterprise Knowledge Portals [M].New York: AMACOM, 2003:77-82
[47]叶茂林等.企业信息化管理及应用[M].北京:社会科学文献出版社,2006:67-69
[48]姚毅.用知识管理体系打造企业长期竞争优势[J].企业活力,2006,(2):10-11
[49] Stephen A. Oppong, David C. Yen, Jeffrey W. Merhout. A new strategy for harnessing knowledge management in e-commerce. Technology in Society, 2005(27)
[50] Brio. EIPs-Doorways to Knowledge Management. www.brio.com, 2001
[51]王卫华.决策支持技术的发展及其体系结构的研究[J].湖北大学学报(自然科学版),2001(1):23
[52] Corinne A. Gregory著戴伟.王树同译.企业门户构造企业的信息平台[M].北京:中国金融出版社, 2003.8
[53]王君华.基于系统协同管理的概念模型[J].经济师,2006(9):212
[54]李君,韦淼.组织实施知识管理的动态阶段模型[J].图书情报知识,2006(5)
[55] Aneja A, C Rowan, and B, Brooksby. Corporate Portal Framework for TransformingContent Chaos on Intranets [J]. Intel Technology Journal, 2000, Q1:1-7
[56]曹伟.企业信息门户的设计与实现.http://www.amteam.org, 2003
[2]黄莺.论企业信息门户与企业知识门户[J].情报杂志.2005(3):55.
[3]郭少友.企业门户发展初探[J].现代情报.2003(5):158-159.
[4] Joseph M. Firestone Enterprise Knowledge Portals:What They Are and What they Do www.dkms.com/papers/ekpb2brev1ppt.pdf Joseph M.Firestone
[5] Joseph M. Firestone, Ph.D. Enterprise Knowledge Portals and eBusiness Solutions http://www.dkms.com/papers/ekpebussol1.pdf
[6] Mack R, Ravin Y, Byrd R J. Knowledge portals and the emerging digital knowledge workplace [J].IBM Systems Journal, 2001, 40(4):925-955.
[7] Figsllo C, Rhine N.构建知识管理网络:有效沟通的实践、工具和技术[M].祁延莉,乔千,董小英,等译.北京:电子工业出版社, 2005:49-50.
[8]盛小平.企业知识门户中的知识组织[J].情报理论与实践.2007(1):33-36
[9]李凌.知识管理与企业信息门户[J].油气田地面工程.2005(3):49-50.
[10]奉继承.企业知识门户的IT实现[J].中国计算机用户.2003(14):33.
[11]王众托.知识管理[M].科学出版社.2009 :( 335)
[12]黄莺.论企业信息门户与企业知识门户[J].情报杂志.2005(3):55.
[13] Maryam Alvai, Dorothy E. Leinder. Review: knowledge management and knowledge management systems: conceptual foundations and research issues [J].MIS Quarterly Vol.25 No.1:107-136, March2001
[14] Strapko, W. (1990); Knowledge Management: A fit with expert tools, Software Magazine, November, 1990, p63-66.
[15] Erik Sveiby. What is knowledge management? http://www.sveiby.com
[16]邹鑫,张小兵.刍议企业知识管理[J].淮阴工学院学报.2000, 02
[17]常荔,邹珊刚.知识管理与企业核心竞争力的形成[J].科研管理.2000, 02
[18]乐洋.企业知识门户技术研究及在连锁零售业的应用[D].东华大学.2006.2
[19] Pieter van Brakel, Information portals: a strategy for importing external content TheElectronic Library, 2003.11.6, Volume21, P592-595
[20] Joseph M Firestone. Enterprise Information Portals and Knowledge Portals DKMS Brief No. Eight 2002.5.
[21] Jeff Grammer.企业知识门户[EB/OL]. http;//www.amteam.org,2001,12,3
[22]章怡翀.中国移动杭州公司企业知识门户研究[D].北京邮电大学.2008, 11
[23]李谨.基于WEB的企业知识门户系统的研究与实现[D].武汉理工大学.2006, 4
[24]赵晓.知识门户对企业竞争力的影响机制[J].商业研究.2005:104
[25]黄莺.论企业信息门户与企业知识门户[J].情报技术.2005(3):55-56
[26]储节旺,杨宗跃,闻波.企业知识门户的作用与构建[J].实践研究.2008, 31 (4) :531-534
[27]乐洋.企业知识门户技术研究及在连锁零售业的应用[D].东华大学.2006.2
[28] Rahul Telang, Tridas Mukhopadhyay. Driver of web portal use. [J].Electronic Commerce Research and Applications, 2005(4):49-65.
[29] M.Rezayat. The Enterprise-Web Portal for life-cycle support [J].Computer-Aided Design, 2000(32):85-96
[30] Hind Benbya, Giuseppina Passinate, Nassim Aissa Belbaly Corporate Portal: a tool for Knowledge management synchronization [J] International Journal of Information Management, 2004(24):201-220
[31](美)Mark M. Davydov.企业门户与电子商务[M].胡蓉.清华大学出版社.2005.
[32]张景旭.制造企业门户的总体架构与开发技术研究[D].浙江大学.2006
[33] How to Drive Portal Adoption and ROI Through Direct Groupware Integration www.compoze.com
[34] Albert DeSimone. Directory Services: the foundation for Web Portals [J]. EDUCAUSE QUARTERLY, 2002
[35] IBM International Technical Support Organization, IBM Websphere portal for Multiplateforms V5 Handbook, 2004.1, httP://www.ib.com/redbooks.
[36]杨艳,郭志斌,曾又其. EIP与产品研发的知识管理系统架构研究[J]. 2008, 1.25(1):160-163
[37]毛军.企业知识管理中的信息门户建设[J].图书情报工作,2002(11):51-55.
[38] Christopher C Shilakes, Julie Tylman. Move Over Yahoo! The Enterprise Information Portal is on its Way Merrill Lynch & Co.1998.11.
[39] IBM International Technical Support Organization IBM WebSphere Portal for Multiplate orms V5 Handbook.
[40]王德禄.企业知识门户:通向成功之门[J].中国计算机用户,2003,4,28
[41]徐家俊,贾文玉.企业信息门户EIP[M].北京机械工业出版社,2004
[42]张立红.企业知识门户:踏入知识管理之门[J].中国计算机用户,2003,4,28
[43] Claudia Dias. Corporate Portal: A Literature review of a New Concept in Information management [J]. International Journal of Information Management, 2001(21)
[44]杨波.如何进行知识管理[M].北京:北京大学出版社,2005:118-125
[45]吴敏萍.企业应用集成和企业门户技术研究[J].电信网技术,2006(1):59-60
[46] Heidi Collins. Enterprise Knowledge Portals [M].New York: AMACOM, 2003:77-82
[47]叶茂林等.企业信息化管理及应用[M].北京:社会科学文献出版社,2006:67-69
[48]姚毅.用知识管理体系打造企业长期竞争优势[J].企业活力,2006,(2):10-11
[49] Stephen A. Oppong, David C. Yen, Jeffrey W. Merhout. A new strategy for harnessing knowledge management in e-commerce. Technology in Society, 2005(27)
[50] Brio. EIPs-Doorways to Knowledge Management. www.brio.com, 2001
[51]王卫华.决策支持技术的发展及其体系结构的研究[J].湖北大学学报(自然科学版),2001(1):23
[52] Corinne A. Gregory著戴伟.王树同译.企业门户构造企业的信息平台[M].北京:中国金融出版社, 2003.8
[53]王君华.基于系统协同管理的概念模型[J].经济师,2006(9):212
[54]李君,韦淼.组织实施知识管理的动态阶段模型[J].图书情报知识,2006(5)
[55] Aneja A, C Rowan, and B, Brooksby. Corporate Portal Framework for TransformingContent Chaos on Intranets [J]. Intel Technology Journal, 2000, Q1:1-7
[56]曹伟.企业信息门户的设计与实现.http://www.amteam.org, 2003