基于主要利益相关者关系质量的中小企业业绩转向成功影响因素研究
|
摘要
中小企业已经成为我国经济发展的重要力量,但是更容易受到财务困境的影响,特别是2007年发生金融危机以来,中小企业的死亡率更是居高不下。当业绩下滑时,中小企业如何从生存困境中摆脱出来,利益相关者理论认为,企业的利益相关者影响着企业的生存与发展,保持与利益相关者之间的紧密关系是帮助企业走出困境的重要推动力量。
文章首先从利益相关者理论、关系质量、业绩转向管理及利益相关者与业绩转向之间的关系等方面进行综述,在此基础上分析了主要利益相关者的关系质量对业绩转向成功的影响,构建了概念模型,提出了相应的研究假设。根据中小企业与不同主要利益相关者之间的互动关系特征,描述了中小企业与供应商、顾客、债权人、政府、普通员工、管理者、股东的关系质量。文章选取具有转向特征的中小企业为研究对象,以诸暨、长沙两地区企业作为研究的样本来源,运用SPSS16.0与LISREL8.51软件,实证分析了主要利益相关者关系质量与中小企业业绩转向成功的关系,得出企业与供应商、顾客、股东之间的承诺与沟通,企业与债权人之间的承诺与参与治理,企业与政府之间的沟通与信任,企业与普通员工、管理者之间的承诺与信任,对中小企业摆脱业绩困境有着积极影响。根据上述结论,文章提出了中小企业在转向过程中改善利益相关者关系质量的管理建议。
SMEs have become an important force in China's economic development, but more vulnerable to the impact of financial distress, particular since the 2007 financial crisis, the mortality rate of SMEs is even higher, when their performance decline, how to live off the hook, By stakeholder theory we can see, the enterprise's stakeholders affect the survival and development of enterprises,and maintain the close relationship with stakeholders is a major driving force out of the woods.
First, This article reviewe stakeholder theory, relationship quality, turnaround management and the relationship between stakeholder and turnaround etc, on this basis analysis the relationship quality of key stakeholders impact turnaround successfully, builds a conceptual model,a corresponding research hypothesis is Proposed, According to characterization between the SMEs with various key stakeholders describe the relationship quality between turnaround SMEs with suppliers,customers,creditors,government,generalemployees,manage rs, shareholders. By applying SPSS16.0 and LISREL8.51 software, this paper select SMEs with turnaround characteristics as the research object,make Zhuji, Changsha as a source of the study area, empirical analysis of the relationship between key stakeholders' relationship quality and SMEs successful turnaround, gives the conclusion that commitment and communication between company and suppliers, customers, shareholders, commitment between the company and the creditor and the creditor participate in governance, communication and trust between the company and the Government, commitment and trust between the company and ordinary workers, commitment, trust and managers participate in the governance between the company and the management will have a positive impact on leaving off the plight for SMEs, according to the above conclusions,the paper put forward the management recommendations improving the quality of stakeholder relations for SMEs in turnaround.
文章首先从利益相关者理论、关系质量、业绩转向管理及利益相关者与业绩转向之间的关系等方面进行综述,在此基础上分析了主要利益相关者的关系质量对业绩转向成功的影响,构建了概念模型,提出了相应的研究假设。根据中小企业与不同主要利益相关者之间的互动关系特征,描述了中小企业与供应商、顾客、债权人、政府、普通员工、管理者、股东的关系质量。文章选取具有转向特征的中小企业为研究对象,以诸暨、长沙两地区企业作为研究的样本来源,运用SPSS16.0与LISREL8.51软件,实证分析了主要利益相关者关系质量与中小企业业绩转向成功的关系,得出企业与供应商、顾客、股东之间的承诺与沟通,企业与债权人之间的承诺与参与治理,企业与政府之间的沟通与信任,企业与普通员工、管理者之间的承诺与信任,对中小企业摆脱业绩困境有着积极影响。根据上述结论,文章提出了中小企业在转向过程中改善利益相关者关系质量的管理建议。
SMEs have become an important force in China's economic development, but more vulnerable to the impact of financial distress, particular since the 2007 financial crisis, the mortality rate of SMEs is even higher, when their performance decline, how to live off the hook, By stakeholder theory we can see, the enterprise's stakeholders affect the survival and development of enterprises,and maintain the close relationship with stakeholders is a major driving force out of the woods.
First, This article reviewe stakeholder theory, relationship quality, turnaround management and the relationship between stakeholder and turnaround etc, on this basis analysis the relationship quality of key stakeholders impact turnaround successfully, builds a conceptual model,a corresponding research hypothesis is Proposed, According to characterization between the SMEs with various key stakeholders describe the relationship quality between turnaround SMEs with suppliers,customers,creditors,government,generalemployees,manage rs, shareholders. By applying SPSS16.0 and LISREL8.51 software, this paper select SMEs with turnaround characteristics as the research object,make Zhuji, Changsha as a source of the study area, empirical analysis of the relationship between key stakeholders' relationship quality and SMEs successful turnaround, gives the conclusion that commitment and communication between company and suppliers, customers, shareholders, commitment between the company and the creditor and the creditor participate in governance, communication and trust between the company and the Government, commitment and trust between the company and ordinary workers, commitment, trust and managers participate in the governance between the company and the management will have a positive impact on leaving off the plight for SMEs, according to the above conclusions,the paper put forward the management recommendations improving the quality of stakeholder relations for SMEs in turnaround.
引文
[1]木志荣.中国私营经济发展研究[博士学位论文].厦门：厦门大学,2003
[2]关健.我国中小上市公司转向成功影响因素的理论和实证分析[博士学位论文].长沙：中南大学,2006
[3]Bibeault. Corporate Turnaround:How Managers Turn Losers into Winners[M]. New York:McGraw-Hill,1982
[4]Arogyaswamy. K. Organizational turnaround:A two-stage strategy Contingency model. [Dissertation]. Wisconsin:the University of Wisconsin-Milwaukee,1992
[5]Malcolm Smith, Christopher Graves. Corporate turnaround and financial distress[J]. Managerial Auditing Journal,2005,20(3):304-321
[6]Pearce. The Value of Corporate Financial Measures in Monitoring Downturn and Managing turnaround:An expletory study[J]. Journal of Managerial Issues,2007,19(2):253-271
[7]Shamsud D Chowdhurry. Turnarounds:A stage theory perspective [J]. Canadian Journal of Administrative Sciences,2002,19(3):249-266
[8]Anand K Sharma, Mathew J Manimala. Sustainability of the Indian Railways Turnaround:A Stage Theory Perspective[J]. South Asian Journal of Management,2007,14 (4):66-96
[9]Vanessa A. Tetteh. Managing in a Turnaround [J]. RESEARCH STARTERS,2008
[10]John D Francis, Ashay B Desai.Situational and organizational determinants of turnaround [J]. Management Decision,2005,43(9):1203-1224
[11]SlatterS. S. P. Corporate recovery:A guide to turnaround management [M]. London:Penguin Press,1984:14-15
[12]王辉.从企业依存到动态演化——一个利益相关者理论文献的回顾与评述[J].经济管理,2003(2)：29-35
[13]沈艺峰,林志扬.相关利益者理论评析[J].经济管理,2001(8)：19-24
[14]Donaldson T, Dunfee TW.Integrative social contractstheory.A communitarian conception of economic ethics [J]. Economics and Philosophy, 1995,11(1):85-112
[15]武爱文.公立非营利性医院利益相关者导向与绩效的关系研究[博士学位论文].北京：中国人民大学,2008
[16]Ackoff R. A concept of corporate planning[M]. New York:John Wileyand Sons,1970
[17]Freeman RE. Strategic Management:A Stakeholder approach [M]. Boston, Pitman,1984
[18]贾生华、陈宏辉.利益相关者的界定方法述评[J].外国经济与管理,2002(5)：13-18
[19]吴玲.中国企业利益相关者管理策略实证研究[博士学位论文].四川：四川大学,2006
[20]Frederick.W. C. Business and society, corporate strategy public policy, McGraw-Hill Book Co,1988.
[21]Savage GT, Nix TW.Strategies for assessing and managing organizational stakeholders[J].Academy of Management Executive.1991, 5(2):61-75
[22]Clarkson M. A risk-based model of stakeholder theory. Proceedings of the Tbronto Conference on Stakeholder Theory. Center for Corporate Social Performance and Ethics[D]. University of Toronto, Toronto, Canada,1994
[23]Charkham J. Keeping good company:A study of corporate governance in five countries[M]. Oxford:Oxford University Press,1995
[24]Wheeler D, Maria S. Including the stakeholders:the business case. Long Range Planning 1998,31(2):201-210
[25]Mitchell A, Wood D. Toward a theory of stakeholder Identification and salience: Defining the principle of who and what really counts [J]. Academy of management Review,1997,22(4):853-886
[26]Kalle Pajunen. Stakeholder Influences in Organizational Survival [J]. Journal of Management Studies 2006,43(6)
[27]吴玲,贺红梅.基于企业生命周期的利益相关者分类及实证研究[J].四川大学学报,2005,6：34-38
[28]Crosby, L. A, Evans, K. R.&Cowles, D. Relationship quality in seances selling:An interpersonal influence perspective[J]. Journal of Marketing.1990,54(3):68-81
[29]Maria Holmlund. The D&D Model-Dimensions and Domains of Relationship Quality Perceptions[J]. The Service Industries Journal,2001,5:59-71
[30]莫庆云,供应商关系功能对BtoB关系质量的影响研究[硕士学生论文].浙江：浙江大学,2005
[31]张广玲,吴文娟.关系质量评估的研究范畴、方法与展望[J].武汉大学学报, 2005,58(6)：795-800
[32]Crosby, L. A., K. R. Evans&D. Cowles. Relationship Quality in Services Selling:An Interpersonal Influence Perspective[J]. Journal of Marketing,1990,54:68-81.
[33]郭瑞,商业友谊对关系品质和顾客忠诚的影响之研究[硕士学位论文],武汉：武汉大学,2005
[34]Garbarno Ellen&Mark S.Johnson, The Different Roles of Satisfaction[J], Trust and Commitment in Customer Relationships, 1999,63(2):70-87
[35]刘晓峰,“争议性商业行为”对供应链关系质量及绩效的影响研究[硕士学位论文],浙江：浙江大学,2006
[36]贾生华,吴波,王承哲.资源依赖、关系质量对联盟绩效影响的实证研究[J].科学学研究,2007：336-339
[37]何谦,康松林,汤明丽.渠道关系质量对出口绩效的影响实证研究——以中国工业企业为例[J].软科学,2007,21(3)：59-66
[38]郑建志,动态能力、关系质量及合作绩效实证研究[硕士学位论文],西安：西安理工大学,2008
[39]林筠,薛岩,高海玲,李随成.企业—供应商关系对企业合作绩效影响的理论研究[J],软科学,2008,22(4)：2-7
[40]Goodman, L. E.&Dion, P. A. The determinants of commitment in the distributor-manufacturer relationship[J]. Industrial Marketing Management,2001,30(3):287-300
[41]Fynes B, Voss C. The Moderating Effect of Buyer-Supplier Relationships on Quality Practices and Performance[J]. International Journal of Operations & Production Management,2002,22(6):589-613.
[42]Achim Walter, Thilo A. Muller, Gabriele Helfert,Thomas Ritter, Functions of industrial supplier relationships and their Industrial Marketing Management [M]. relationship quality, New York:Harper&Row,2003
[43]Garbarino, E. &Johnson, M. S. The different roles of satisfaction, trust, and commitment in customer relationships [J]. Journal of Marketing, 1999,63(2):70-87
[44]Gundlach, G. T., Achrol, R. S.&Mentzer, J. T. The structure of commitment in exchange [J] Journal of Marketing,1995,59(1):78-99
[45]Gundlach, G. T.&Murphy, P. E. Ethical and legal foundations of relational marketing exchanges [J]. Journal of Marketing,1993,57(4): 35-46
[46]Morgan, R. M.&Hunt, S. D. The commitment-trust theory of relationship marketing [J]:Journal of Marketing,1994,58(3):20-38
[47]Fynes B, Voss C. The Moderating Effect of Buyer-Supplier Relationships on Quality Practices and Performance[J]. International Journal of Operations &Production Management,2002,22(6):589-613.
[48]HallR. Organizations:structer, Process and Outcomes[M]New York; Jersey Prentice Hall,1991:
[49]Krause, D R, Handheld Commitment, Social Capital R B, Tyler, B B. The Relationships between Supplier Development, Accumulation and Performance Improvement[J]. Journal of Operations Management,2007, 25(2):528-545.
[50]Caniels M C J, Gelderman C J. Power and Interdependence in Buyer Supplier Relationships:A Purchasing Portfolio Approach [J]. Industrial MarketingManagement,2007,36(2):219-229.
[51]Saidel J. Resource Interdependence:the Relationship between State Agencies and Nonprofit Organizations[J].Public Administration Review, 1991,51.(6):543-553.
[52]潘晓靖.渠道关系品质影响因素研究[硕士学位论文].武汉：武汉大学,2005
[53]Morgan Robert M., and Shelly D. Hunt. The Commitment-Trust Theory of Relationship Marketing. JM,1994
[54]Mayer, R.C.,Davis. J.H.&Schoorman. F.D. An integrative model of organizational trust[J]. Academy of Management Review,1995, 20(3):709-734
[55]山岸俊男,山岸绿.美国与日本社会中的信任和承诺Ⅱ[M].唐都学刊,2005
[56]郑也夫,彭泅清等著,中国社会中的信任[M].北京：中国城市出版社(信任理论从书),2002
[57]Sivadas, E.&Dwyer, F. R. An examination of organizational factors influencing new product success in internal and alliance-based processes [J]. Journal of Marketing,2000,64(1):31-49
[58]Bauer, H., Grether, M.&Leach, M. Building customer Industrial Marketing Management relations over the Internet[J]. Academy of Management Review,2002,31(2):155-163
[59]Morgan, R. M.&Hunt, S. D. The commitment-trust theory of relationship marketing [J]. Journal of Marketing,1994,58(3):20-38
[60]王桂林,庄贵军.中国营销渠道中企业间信任的概念模型[J].当代经济科学,2004,26(1)：39-45
[61]Kumar, N. The Power of Trust in Manufacturer-Retailer Relationships [J]. Harvard Business Review, 1996,74(6):92-106
[62]Michael J Epstein. Communicating with stakeholders in a crisis[J]. Financial Executive,2003,9:23-25
[63]Kothandaraman, P.&Wilson, D. Implementing relationship strategy [J]. Industrial Marketing Management,2000,29(4):339-349
[64]Holden, M. T.&Otoole, T. Affirming communication's primary role in a manufacturer-retailercontext[J]. Journal of Marketing Management, 2004,20(9): 1047-1073
[65]Lee, C., Lee, K.&Pennings, J. M. Internal capabilities, external networks, and performance:A study on technology-based ventures [J]. Strategic Management Journal,2001,22(7):615-640
[66]Schein, E. H. Innovative Cultures and Organizations [M].New York: Oxford,1994
[67]陈畅.利益相关者参与公司治理的路径分析[硕士学位论文].西安：西安建筑科技大学,2005
[68]李妍玮,康新春,田丽红.民营企业中利益相关者参与公司治理--基于债权人的研究[J].经济理论研究,2005(2)：51-53
[69]孔小文.上市公司股利政策选择的动因与代理问题分析[J].财经问题研究,2003,6：46-51
[70]Schendel D, Patton G. Corporate stagnation & turnaround [J]. Economics and Business,1976,28(1):236-241
[71]Shamsud D Chowdhurry. Turnarounds:A stage theory perspective [J]. Canadian Journal of Administrative Sciences,2002,19(3):249-266
[72]Pfeffer, J.& Salancik, G. R. The extemal control of organizations [M]. New York:Harper&Row,1978
[73]Cameron, K. S., Whetten. DA.,& Kim, M. U. Organizational dysfunctions of decline[J].Acadetny of Management Journal,1987,30:126-138.
[74]Barker, V. L. & Duhaime, I.M. Strategic change in the turnaround process:Theory and empirical evidence[J]. Strategic Management Journal, 1997 18,13-38.
[75]David Ahlstrom, Garryd Bruton. Guest Editors'Introduction to Special Issue. Turnaround in Asia:Laying the Foundation for Understanding this Unique Domain [J].Asia Pacific Journal of Management,2004,21,5-24
[76]Christensen, The Innovator's Dilemma:When NewTechnologies Cause Great Firms to Fail[M]. Boston:Harvard BusinessSchool Press,1997.
[77]Hamel, Leading the revolution[M], Boston:Harvard Business School Press,2000.
[78]Hofer. Turnaround strategies[J]. The Journal of Business Strategy, 1980 1(1):19-31.
[79]Christensen and M. E. Raynor, The Innovator's Solution[M]. Harvard Business School Press,2003.
[80]Bibeault. Corporate Turnaround:How Managers Turn Losers into Winners[M]. New York:McGraw-Hill,1982
[81]Slatter, Corporate Turnaround[M]. London:Penguin Books,1984
[82]Sulaiman, Ali. Causes of Decline and Turnaround Strategies of Kuala Lumpur Stock Exchange Companies[J]. Business Review,2005,4:226
[83]Sheppard, J. and Chowdhury, S., Riding the wrong wave organisational failure as a failed turnaround [J].Long Range Planning,2005,38 (3), 239-300
[84]van Witteloosstuijn. A. Bridging behavioral and economic theories decline of:organizational inertia, strategic competition, and chronic failure[J]. Management Science,1998,44(4):501-519
[85]Hofer, CX. Turnaround strategies [J]. Journal of Business Strategy, 1980,1(1):19-31.
[86]Castrogiovanni, G. J.& Bruton; G. D.. Business turnaround process following acquisitions:Reconsidering the role of retrenchment[J]. Journal of Business Research,2000,48:25-34.
[87]Hambirck, Schecter. Turnaround strategies for mature industrial-product business uit[J]. Academy of Management,1983,26(6): 231-248
[88]Robbins D.K., Pearce. A.Turnaround:Retrenchment and recovery[J]. Strategic Management,13:287-309
[89]Chowdhury S. D., LangJ. R. Turnaround in small firms:An assessment of efficiency strategies[J]. Business Research,1996,36:169-178
[90]O'Neill,H. An analysis of the turnaround strategy in commercial banking[J]. Journal of Management Studies,1986,23:165-188.
[91]Tan, H and H see. Strategic reorientation and responses to the Asian financial crisis:The case of the manufacturing industry in Singapore [J]. Asia Pacific Journal of Management,2004,21(2):189-211.
[92]Ramanujam V. Environment context, organizational context, strategy and corporate turnaround. [dissertation]. Pittsburgh:the secrets of unleashing corporate potential. Oxford:Blackwell,1988.2-3
[93]SlatterR. Saving big blue:Leadership lessons and turnaround tactics of IBM's lou Gerstuer[M].New Yokr:McGraw Hill,1999
[94]Franz, T. An empirical examination of the determinants of corporate Turnaround in Germnay. [dissertation]. HSG:der universities Hochschule fuer Wirtschatfs-Rechts und Sozialwissenschaften,2000
[95]Bruton G. D, Ahlstrom, Wan. Operating turnarounds and high technology firms[J]. High Technology Management Research,1994,5(2):261-278
[96]Gary J. Castrogiovanni and Garry D. Bruton. Business Turnaround Processes Following Acquisitions:Reconsidering the Role of. Retrenchment[J]. Journal of Business Research,2000,48:25-34
[97]Routledge, J. and Gadenne, D., Financial distress, reorganisation and corporate performance[J]. Accounting and Finance,2000,40(3):233-260.
[98]John D Francis, Ashay B Desai. Situational and organizational determinants of turnaround [J]. Management Decision,2005,43(9):1203-1224
[99]Malcolm Smith, Christopher Graves. Corporate turnaround and financial distress [J]. Managerial Auditing Journal,2005,20(3):304-321
[100]Olivier FurreJ. Rajendran Pandian and Howard Thomas. Corporate strategy and shareholder value during decline and turnaround[J]. Management Decision,2007,45(3):372-392
[101]Bowman. and Singh, E. H. Bowman and H. Singh, Corporate restructuring:Reconfiguring the firm[J]. Strategic Management Journal, 1993,14:5-14.
[102]Bruotn G. D., Oviatt BM, White M. A. Performance of acquisitions of distressed firms[J]. Aeademy of Management,2001,37(4):972-989
[103]P.S. Poon, G. D. Newbould and C.Durtschi, Market reactions to corporate restructurings[J]. Review of Quantitative Finance and Accounting,2001,16(3):269-290.
[104]G. A. Boyne, A'3Rs'strategy for public service turnaround: Retrenchment, repositioning & reorganization[J]. Public Money & Management,2004,24 (2):97-103.
[105]Thain, D. and Goldthorpe, R. L. Turnaround management:cause of decline[J]. Business Quarterly,1989,6:55-62.
[106]W. Imberman. Growing a Lily Society:The case of a nonprofit turnaround [J] Business Horizons,2000,8:53-58
[107]Belcher and L. Nail. Integration problems and turnaround-strategies in a cross-border merger:A clinical examination of the Pharmacia-Upjohn merger[J]. International Review of Financial Analysis,2000,9(2): 219-234,
[108]Clapham, Schwenk, Camcaldwell. Situational and organizational determinants of turnaround[J]. Journal of Change Management, December 2005,5:407-428
[109]L. V. Barker Ⅲ and P. W. Patterson, Jr. Top management team tenure and top manager causal attributions at declining firms attempting turnarounds [J]. Group and Organization Management,1996,21(3):304-336,
[110]L. V. Barker Ⅲ and P. S. Barr. Linking top manager attributions to strategic reorientation in declining firms attempting turnarounds[J].Journal of Business Research,2002,55:963-979.
[111]G.D. Bruton and Y. T. Rubanik. Turnaround of high technology firms in Russia:The case of micron[J]. Academy of Management Executive, 199711(2):68-79.
[112]G. D. Bruton, D. Ahlstrom, and J. C.C. Wan. Turnaround success of large and midsize Chinese owned firms:Evidence from Hong Kong and Thailand[J]. Journal of World Business,2001.36(2):146-165.
[113]G. D. Bruton, D. Ahlstrom, and J. C. C. Wan. Turnaround in East Asian firms:Evidence from ethnic overseas Chinese communities[J].Strategic Management Journal,2003,24:519-540.
[114]G. C. Mueller and L. V. Barker Ⅲ. Upper echelons and board characteristics of turnaround and nonturnaround declining firms [J]. Journal of Business Research,1997,39:119-134.
[115]C.M. Daily and D. R. Dalton. CEO and board chair roles held jointly or separately:Much Ado about nothing?[J]. Academy of Management Executive, 1997,11 (3):11-20
[116]Gregory Fisher. Janet Lee. Leanne Johns. An Exploratory Study of Company Turnaround in Australia and Singapore Following the Asia Crisis[J]. Asia Pacific Journal of Management.,2004.21(2):149-170
[117]Cuny, Talmor. A theory of private equity turnarounds [J]. Corporate Finance,2007. (13):629-646
[118]John Cater, Andreas Schwab. Family Business Review. San Francisco: 2008.21(1):31-51
[119]White, M. Bankruptcy, liquidation and reorganisation[M]. Handbook of Modern Finance,1989
[120]John D Francis, Ashay B Desai. Situational and organizational determinants of turnaround [J]. Management Decision,2005.43(9):1203-1224
[121]Kiesler, C. and Sproull, L. "Managerial response to changing environments:perspectives on problem sensing from social cognition", Administrative Science Quarterly,1982,27:548-618
[122]Taffler. The assessment of company solvency and performance using a statistical model [J]. Accounting & Business Research,1983:295-307.
[123]Pant L. W. The determinants of corporate turnaround. [Unpublished dissertationl. Boston:Bostcn Universitv.1986,12:39-68
[124]Hannan, M. and Freeman, J., Structural inertia and organizational change[J]. American Sociological Review,1984,49:149-64
[125]Arogyaswamy, K., Barker Ⅲ, V. L. and Yasai-Ardekani, M. Firm turnarounds:an integrative two-stage model[J]. Journal of Management Studies,1995.32:493-525
[126]Shawn L Berman, Andrew C Wicks, Suresh Kotha, Thomas M Jones. Does stakeholder orientation matter? The relationship between stakeholder management models and firm financial performance[J]. Academy of Management Journal,1999,42(5):488-507
[127]肖元涛,利益相关者参与公司治理研究——来自30家企业的调查[硕士学位论文].浙江：浙江大学,2004
[128]王世权,王丽敏.利益相关者权益保护与公司价值——来自中国上市公司 的证据[J].南开管理评论,2008.11(2)：34-41
[129]Oliver, C. Determinants of interorganizational relationships: integration and future directions. Academy of Management Review[J]. 1990,15:241-306.
[130]Barker Ⅲ, V. L. and Duhaime, I. M. Strategic change in the turnaround process:theory and empirical evidence[J]. Strategic Management Journal,1997,18:13-38.
[131]Arogyaswamy, K., Barker Ⅲ, V. L. and Yasai-Ardekani, M. Firm turnarounds:an integrative two-stage model[J]. Journal of Management Studies,1995.32:493-525
[132]Jawahar, I. M, McLaughlin, G. L. Toward a descriptive stakeholder theory:an organizational life cycle approach [J]. Academy of Management Review,2001.26:397-414.
[133]Rosenblatt, Z, Rogers, K. S. and Nord, W. R. Toward a political framework for flexible management of decline[J].Organization Science, 1993,4:76-91
[134]Peteraf,.The value of resource in supply chain relationship [J]. Journal of Marketing,1993,58:25-38.
[135]吴思华.策略九说-策略思考的本质[M].上海：复旦大学出版社,2002.
[136]司徒达贤.战略管理新论：观念构架与分析方法[M].上海：复旦大学出版社,2003.
[137]Kalle Pajunen.Journal of Management Studies[J].2006:1268-1288
[138]Sulaiman, Ali. Causes of Decline and Turnaround Strategies of Kuala Lumpur Stock Exchange Companies [J]. the Business Review, Cambridge; Summer 2005,4:226-238
[139]Dyer, J. H.&Nobeoka, H. Creating and managing a high-performance knowledge-sharing network:The TOYOTA case [J]. Strategic Management Joutnal,2000,21(3):345-367
[140]Tan, K. C, performance Management, Kannan, V J.&Handheld, R. B. Supply chain management:Supplier and firm performance [J]. International Journal of Purchasing and Materials 1998,34(3):2-9
[141]Fynes B, Voss C. The Moderating Effect of Buyer-Supplier Relationships on Quality Practices and Per-formance[J]. International Journal of Operations &Production Management,2002,22(6):589-613.
[142]符正平,陈丽纯.战略性供应管理与企业经营绩效的实证研[J].经济管理,2007,36(2)：219-229.
[143]李维安.公司治理教程.上海：上海人民出版社,2001
[144]Crosby, L. A., Evans, K. R.,Cowles, D. Relationship quality in services selling:An interpersonal influence perspective[J]. Journal of Marketing,1990,54(3):68-81
[145]Slater, S.&Narver, J. C. Intelligence generation and superior customer value [J]. Journal of the Academy of Marketing Science,2000, 28(1):120-127
[146]刘建新.顾客信任的形成机理及其营销管理研究[J].经济问题探索,2006,(2)：122-127
[147]Hart, C. W. L., Heskett,. L. &Sasser, W. E. J. The profitable art of service recovery[J]. Harvard Business Review,1990,68(4):148-156
[148]McAlister, D. T.&Erffmeyer, R. C. consumer complaint to third-party A content analysis of outcomes and responsibilities for organizations [J]. Journal of Business Research,2003 56(4):341-351
[149]余红剑,新创企业顾客关系质量与成长绩效关系研究——基于内部能力提升与应用视角的理论分析[J].科学学与科学技术管理,2009,6：143-150
[150]Bejou, D.&Palmer, A. Service Failure and Loyalty:An exploratory empirical study of airline customers [J]. Journal of Service Marketing, 1998,12(1):7-22
[151]Forrester, W. C.&Maute, M. F. The Impact of relationship satisfaction on attributions, emotions, and behaviors following service failure [J]. The Journal of Applied Business Research,2001,17(1):1-14
[152]范秀成,刘建华.顾客关系、信任与顾客对服务失败的反应[J].南开管理评论,2004.7(6)：9-14。
[153]Morgan, R. M.&Hunt, S. D. The commitment-trust theory of relationship marketing [J]. Journal of Marketing,1994,58(3):20-38
[154]Keaveney, S. M. Customer switching behavior in service industries: An exploratory study [J]. Journal of Marketing,1995,59(2):71-82
[155]Boot, A. W. A.&Thakor, A. V. Can relationship banking survive competition?[J]. Journal of Finance,2000,55(2):679-713
[156]Houston, J.&James, C. Dorelationships have limits? Banking relationships, financial constraints, and investment [J]. The Journal of Business,2001,74(3):347-373
[157]李心合.利益相关者财务论——新制度主义与财务学的互动与发展：[博士学位论文].南京：南京大学,2001
[158]Tilly, R. Banking institutions Britain and the United States in historical and in the nineteenth Institutional and Theoretical Economics comparative perspective:. Germany, Great and early twentieth. century[J]. journal of Finance.1989,145(1): 189-209
[159]Ferri, G., Kang, T. S.&Kim, I. J. The value of relationship banking during financial crises:Evidence from the Republic of Korea [J]. The World Bank Development Research Group Finance,2001 (February):Policy Research Working Paper Series 2553
[160]卢福财,何炜.论中国传统关系网络对外部网络的影响[J].当代财经,2005,2：71-74
[161]陈龙真,黄佐钮和周海炜.社会资本、企业资源与动态能力分析[J].现代管理科学,2005,4：66-67
[162]杨鹏鹏,万迪防,梁晓莉.企业家社会资本及其与企业情报竞争力关系的实证研究——以陕西小型民营科技企业为例[J].情报杂志,2005,7：29-31
[163]Churchill, A paradigm for developing better measures of marketing constructs[M]. Journal of Marketing Research,1979,23(2):156-174
[164]Hair, J. F., son, R. E., Tatham, R. L.&Black, W. C. Multivariate data analysis [M]. New York:Prentice Hall,1998
[2]关健.我国中小上市公司转向成功影响因素的理论和实证分析[博士学位论文].长沙：中南大学,2006
[3]Bibeault. Corporate Turnaround:How Managers Turn Losers into Winners[M]. New York:McGraw-Hill,1982
[4]Arogyaswamy. K. Organizational turnaround:A two-stage strategy Contingency model. [Dissertation]. Wisconsin:the University of Wisconsin-Milwaukee,1992
[5]Malcolm Smith, Christopher Graves. Corporate turnaround and financial distress[J]. Managerial Auditing Journal,2005,20(3):304-321
[6]Pearce. The Value of Corporate Financial Measures in Monitoring Downturn and Managing turnaround:An expletory study[J]. Journal of Managerial Issues,2007,19(2):253-271
[7]Shamsud D Chowdhurry. Turnarounds:A stage theory perspective [J]. Canadian Journal of Administrative Sciences,2002,19(3):249-266
[8]Anand K Sharma, Mathew J Manimala. Sustainability of the Indian Railways Turnaround:A Stage Theory Perspective[J]. South Asian Journal of Management,2007,14 (4):66-96
[9]Vanessa A. Tetteh. Managing in a Turnaround [J]. RESEARCH STARTERS,2008
[10]John D Francis, Ashay B Desai.Situational and organizational determinants of turnaround [J]. Management Decision,2005,43(9):1203-1224
[11]SlatterS. S. P. Corporate recovery:A guide to turnaround management [M]. London:Penguin Press,1984:14-15
[12]王辉.从企业依存到动态演化——一个利益相关者理论文献的回顾与评述[J].经济管理,2003(2)：29-35
[13]沈艺峰,林志扬.相关利益者理论评析[J].经济管理,2001(8)：19-24
[14]Donaldson T, Dunfee TW.Integrative social contractstheory.A communitarian conception of economic ethics [J]. Economics and Philosophy, 1995,11(1):85-112
[15]武爱文.公立非营利性医院利益相关者导向与绩效的关系研究[博士学位论文].北京：中国人民大学,2008
[16]Ackoff R. A concept of corporate planning[M]. New York:John Wileyand Sons,1970
[17]Freeman RE. Strategic Management:A Stakeholder approach [M]. Boston, Pitman,1984
[18]贾生华、陈宏辉.利益相关者的界定方法述评[J].外国经济与管理,2002(5)：13-18
[19]吴玲.中国企业利益相关者管理策略实证研究[博士学位论文].四川：四川大学,2006
[20]Frederick.W. C. Business and society, corporate strategy public policy, McGraw-Hill Book Co,1988.
[21]Savage GT, Nix TW.Strategies for assessing and managing organizational stakeholders[J].Academy of Management Executive.1991, 5(2):61-75
[22]Clarkson M. A risk-based model of stakeholder theory. Proceedings of the Tbronto Conference on Stakeholder Theory. Center for Corporate Social Performance and Ethics[D]. University of Toronto, Toronto, Canada,1994
[23]Charkham J. Keeping good company:A study of corporate governance in five countries[M]. Oxford:Oxford University Press,1995
[24]Wheeler D, Maria S. Including the stakeholders:the business case. Long Range Planning 1998,31(2):201-210
[25]Mitchell A, Wood D. Toward a theory of stakeholder Identification and salience: Defining the principle of who and what really counts [J]. Academy of management Review,1997,22(4):853-886
[26]Kalle Pajunen. Stakeholder Influences in Organizational Survival [J]. Journal of Management Studies 2006,43(6)
[27]吴玲,贺红梅.基于企业生命周期的利益相关者分类及实证研究[J].四川大学学报,2005,6：34-38
[28]Crosby, L. A, Evans, K. R.&Cowles, D. Relationship quality in seances selling:An interpersonal influence perspective[J]. Journal of Marketing.1990,54(3):68-81
[29]Maria Holmlund. The D&D Model-Dimensions and Domains of Relationship Quality Perceptions[J]. The Service Industries Journal,2001,5:59-71
[30]莫庆云,供应商关系功能对BtoB关系质量的影响研究[硕士学生论文].浙江：浙江大学,2005
[31]张广玲,吴文娟.关系质量评估的研究范畴、方法与展望[J].武汉大学学报, 2005,58(6)：795-800
[32]Crosby, L. A., K. R. Evans&D. Cowles. Relationship Quality in Services Selling:An Interpersonal Influence Perspective[J]. Journal of Marketing,1990,54:68-81.
[33]郭瑞,商业友谊对关系品质和顾客忠诚的影响之研究[硕士学位论文],武汉：武汉大学,2005
[34]Garbarno Ellen&Mark S.Johnson, The Different Roles of Satisfaction[J], Trust and Commitment in Customer Relationships, 1999,63(2):70-87
[35]刘晓峰,“争议性商业行为”对供应链关系质量及绩效的影响研究[硕士学位论文],浙江：浙江大学,2006
[36]贾生华,吴波,王承哲.资源依赖、关系质量对联盟绩效影响的实证研究[J].科学学研究,2007：336-339
[37]何谦,康松林,汤明丽.渠道关系质量对出口绩效的影响实证研究——以中国工业企业为例[J].软科学,2007,21(3)：59-66
[38]郑建志,动态能力、关系质量及合作绩效实证研究[硕士学位论文],西安：西安理工大学,2008
[39]林筠,薛岩,高海玲,李随成.企业—供应商关系对企业合作绩效影响的理论研究[J],软科学,2008,22(4)：2-7
[40]Goodman, L. E.&Dion, P. A. The determinants of commitment in the distributor-manufacturer relationship[J]. Industrial Marketing Management,2001,30(3):287-300
[41]Fynes B, Voss C. The Moderating Effect of Buyer-Supplier Relationships on Quality Practices and Performance[J]. International Journal of Operations & Production Management,2002,22(6):589-613.
[42]Achim Walter, Thilo A. Muller, Gabriele Helfert,Thomas Ritter, Functions of industrial supplier relationships and their Industrial Marketing Management [M]. relationship quality, New York:Harper&Row,2003
[43]Garbarino, E. &Johnson, M. S. The different roles of satisfaction, trust, and commitment in customer relationships [J]. Journal of Marketing, 1999,63(2):70-87
[44]Gundlach, G. T., Achrol, R. S.&Mentzer, J. T. The structure of commitment in exchange [J] Journal of Marketing,1995,59(1):78-99
[45]Gundlach, G. T.&Murphy, P. E. Ethical and legal foundations of relational marketing exchanges [J]. Journal of Marketing,1993,57(4): 35-46
[46]Morgan, R. M.&Hunt, S. D. The commitment-trust theory of relationship marketing [J]:Journal of Marketing,1994,58(3):20-38
[47]Fynes B, Voss C. The Moderating Effect of Buyer-Supplier Relationships on Quality Practices and Performance[J]. International Journal of Operations &Production Management,2002,22(6):589-613.
[48]HallR. Organizations:structer, Process and Outcomes[M]New York; Jersey Prentice Hall,1991:
[49]Krause, D R, Handheld Commitment, Social Capital R B, Tyler, B B. The Relationships between Supplier Development, Accumulation and Performance Improvement[J]. Journal of Operations Management,2007, 25(2):528-545.
[50]Caniels M C J, Gelderman C J. Power and Interdependence in Buyer Supplier Relationships:A Purchasing Portfolio Approach [J]. Industrial MarketingManagement,2007,36(2):219-229.
[51]Saidel J. Resource Interdependence:the Relationship between State Agencies and Nonprofit Organizations[J].Public Administration Review, 1991,51.(6):543-553.
[52]潘晓靖.渠道关系品质影响因素研究[硕士学位论文].武汉：武汉大学,2005
[53]Morgan Robert M., and Shelly D. Hunt. The Commitment-Trust Theory of Relationship Marketing. JM,1994
[54]Mayer, R.C.,Davis. J.H.&Schoorman. F.D. An integrative model of organizational trust[J]. Academy of Management Review,1995, 20(3):709-734
[55]山岸俊男,山岸绿.美国与日本社会中的信任和承诺Ⅱ[M].唐都学刊,2005
[56]郑也夫,彭泅清等著,中国社会中的信任[M].北京：中国城市出版社(信任理论从书),2002
[57]Sivadas, E.&Dwyer, F. R. An examination of organizational factors influencing new product success in internal and alliance-based processes [J]. Journal of Marketing,2000,64(1):31-49
[58]Bauer, H., Grether, M.&Leach, M. Building customer Industrial Marketing Management relations over the Internet[J]. Academy of Management Review,2002,31(2):155-163
[59]Morgan, R. M.&Hunt, S. D. The commitment-trust theory of relationship marketing [J]. Journal of Marketing,1994,58(3):20-38
[60]王桂林,庄贵军.中国营销渠道中企业间信任的概念模型[J].当代经济科学,2004,26(1)：39-45
[61]Kumar, N. The Power of Trust in Manufacturer-Retailer Relationships [J]. Harvard Business Review, 1996,74(6):92-106
[62]Michael J Epstein. Communicating with stakeholders in a crisis[J]. Financial Executive,2003,9:23-25
[63]Kothandaraman, P.&Wilson, D. Implementing relationship strategy [J]. Industrial Marketing Management,2000,29(4):339-349
[64]Holden, M. T.&Otoole, T. Affirming communication's primary role in a manufacturer-retailercontext[J]. Journal of Marketing Management, 2004,20(9): 1047-1073
[65]Lee, C., Lee, K.&Pennings, J. M. Internal capabilities, external networks, and performance:A study on technology-based ventures [J]. Strategic Management Journal,2001,22(7):615-640
[66]Schein, E. H. Innovative Cultures and Organizations [M].New York: Oxford,1994
[67]陈畅.利益相关者参与公司治理的路径分析[硕士学位论文].西安：西安建筑科技大学,2005
[68]李妍玮,康新春,田丽红.民营企业中利益相关者参与公司治理--基于债权人的研究[J].经济理论研究,2005(2)：51-53
[69]孔小文.上市公司股利政策选择的动因与代理问题分析[J].财经问题研究,2003,6：46-51
[70]Schendel D, Patton G. Corporate stagnation & turnaround [J]. Economics and Business,1976,28(1):236-241
[71]Shamsud D Chowdhurry. Turnarounds:A stage theory perspective [J]. Canadian Journal of Administrative Sciences,2002,19(3):249-266
[72]Pfeffer, J.& Salancik, G. R. The extemal control of organizations [M]. New York:Harper&Row,1978
[73]Cameron, K. S., Whetten. DA.,& Kim, M. U. Organizational dysfunctions of decline[J].Acadetny of Management Journal,1987,30:126-138.
[74]Barker, V. L. & Duhaime, I.M. Strategic change in the turnaround process:Theory and empirical evidence[J]. Strategic Management Journal, 1997 18,13-38.
[75]David Ahlstrom, Garryd Bruton. Guest Editors'Introduction to Special Issue. Turnaround in Asia:Laying the Foundation for Understanding this Unique Domain [J].Asia Pacific Journal of Management,2004,21,5-24
[76]Christensen, The Innovator's Dilemma:When NewTechnologies Cause Great Firms to Fail[M]. Boston:Harvard BusinessSchool Press,1997.
[77]Hamel, Leading the revolution[M], Boston:Harvard Business School Press,2000.
[78]Hofer. Turnaround strategies[J]. The Journal of Business Strategy, 1980 1(1):19-31.
[79]Christensen and M. E. Raynor, The Innovator's Solution[M]. Harvard Business School Press,2003.
[80]Bibeault. Corporate Turnaround:How Managers Turn Losers into Winners[M]. New York:McGraw-Hill,1982
[81]Slatter, Corporate Turnaround[M]. London:Penguin Books,1984
[82]Sulaiman, Ali. Causes of Decline and Turnaround Strategies of Kuala Lumpur Stock Exchange Companies[J]. Business Review,2005,4:226
[83]Sheppard, J. and Chowdhury, S., Riding the wrong wave organisational failure as a failed turnaround [J].Long Range Planning,2005,38 (3), 239-300
[84]van Witteloosstuijn. A. Bridging behavioral and economic theories decline of:organizational inertia, strategic competition, and chronic failure[J]. Management Science,1998,44(4):501-519
[85]Hofer, CX. Turnaround strategies [J]. Journal of Business Strategy, 1980,1(1):19-31.
[86]Castrogiovanni, G. J.& Bruton; G. D.. Business turnaround process following acquisitions:Reconsidering the role of retrenchment[J]. Journal of Business Research,2000,48:25-34.
[87]Hambirck, Schecter. Turnaround strategies for mature industrial-product business uit[J]. Academy of Management,1983,26(6): 231-248
[88]Robbins D.K., Pearce. A.Turnaround:Retrenchment and recovery[J]. Strategic Management,13:287-309
[89]Chowdhury S. D., LangJ. R. Turnaround in small firms:An assessment of efficiency strategies[J]. Business Research,1996,36:169-178
[90]O'Neill,H. An analysis of the turnaround strategy in commercial banking[J]. Journal of Management Studies,1986,23:165-188.
[91]Tan, H and H see. Strategic reorientation and responses to the Asian financial crisis:The case of the manufacturing industry in Singapore [J]. Asia Pacific Journal of Management,2004,21(2):189-211.
[92]Ramanujam V. Environment context, organizational context, strategy and corporate turnaround. [dissertation]. Pittsburgh:the secrets of unleashing corporate potential. Oxford:Blackwell,1988.2-3
[93]SlatterR. Saving big blue:Leadership lessons and turnaround tactics of IBM's lou Gerstuer[M].New Yokr:McGraw Hill,1999
[94]Franz, T. An empirical examination of the determinants of corporate Turnaround in Germnay. [dissertation]. HSG:der universities Hochschule fuer Wirtschatfs-Rechts und Sozialwissenschaften,2000
[95]Bruton G. D, Ahlstrom, Wan. Operating turnarounds and high technology firms[J]. High Technology Management Research,1994,5(2):261-278
[96]Gary J. Castrogiovanni and Garry D. Bruton. Business Turnaround Processes Following Acquisitions:Reconsidering the Role of. Retrenchment[J]. Journal of Business Research,2000,48:25-34
[97]Routledge, J. and Gadenne, D., Financial distress, reorganisation and corporate performance[J]. Accounting and Finance,2000,40(3):233-260.
[98]John D Francis, Ashay B Desai. Situational and organizational determinants of turnaround [J]. Management Decision,2005,43(9):1203-1224
[99]Malcolm Smith, Christopher Graves. Corporate turnaround and financial distress [J]. Managerial Auditing Journal,2005,20(3):304-321
[100]Olivier FurreJ. Rajendran Pandian and Howard Thomas. Corporate strategy and shareholder value during decline and turnaround[J]. Management Decision,2007,45(3):372-392
[101]Bowman. and Singh, E. H. Bowman and H. Singh, Corporate restructuring:Reconfiguring the firm[J]. Strategic Management Journal, 1993,14:5-14.
[102]Bruotn G. D., Oviatt BM, White M. A. Performance of acquisitions of distressed firms[J]. Aeademy of Management,2001,37(4):972-989
[103]P.S. Poon, G. D. Newbould and C.Durtschi, Market reactions to corporate restructurings[J]. Review of Quantitative Finance and Accounting,2001,16(3):269-290.
[104]G. A. Boyne, A'3Rs'strategy for public service turnaround: Retrenchment, repositioning & reorganization[J]. Public Money & Management,2004,24 (2):97-103.
[105]Thain, D. and Goldthorpe, R. L. Turnaround management:cause of decline[J]. Business Quarterly,1989,6:55-62.
[106]W. Imberman. Growing a Lily Society:The case of a nonprofit turnaround [J] Business Horizons,2000,8:53-58
[107]Belcher and L. Nail. Integration problems and turnaround-strategies in a cross-border merger:A clinical examination of the Pharmacia-Upjohn merger[J]. International Review of Financial Analysis,2000,9(2): 219-234,
[108]Clapham, Schwenk, Camcaldwell. Situational and organizational determinants of turnaround[J]. Journal of Change Management, December 2005,5:407-428
[109]L. V. Barker Ⅲ and P. W. Patterson, Jr. Top management team tenure and top manager causal attributions at declining firms attempting turnarounds [J]. Group and Organization Management,1996,21(3):304-336,
[110]L. V. Barker Ⅲ and P. S. Barr. Linking top manager attributions to strategic reorientation in declining firms attempting turnarounds[J].Journal of Business Research,2002,55:963-979.
[111]G.D. Bruton and Y. T. Rubanik. Turnaround of high technology firms in Russia:The case of micron[J]. Academy of Management Executive, 199711(2):68-79.
[112]G. D. Bruton, D. Ahlstrom, and J. C.C. Wan. Turnaround success of large and midsize Chinese owned firms:Evidence from Hong Kong and Thailand[J]. Journal of World Business,2001.36(2):146-165.
[113]G. D. Bruton, D. Ahlstrom, and J. C. C. Wan. Turnaround in East Asian firms:Evidence from ethnic overseas Chinese communities[J].Strategic Management Journal,2003,24:519-540.
[114]G. C. Mueller and L. V. Barker Ⅲ. Upper echelons and board characteristics of turnaround and nonturnaround declining firms [J]. Journal of Business Research,1997,39:119-134.
[115]C.M. Daily and D. R. Dalton. CEO and board chair roles held jointly or separately:Much Ado about nothing?[J]. Academy of Management Executive, 1997,11 (3):11-20
[116]Gregory Fisher. Janet Lee. Leanne Johns. An Exploratory Study of Company Turnaround in Australia and Singapore Following the Asia Crisis[J]. Asia Pacific Journal of Management.,2004.21(2):149-170
[117]Cuny, Talmor. A theory of private equity turnarounds [J]. Corporate Finance,2007. (13):629-646
[118]John Cater, Andreas Schwab. Family Business Review. San Francisco: 2008.21(1):31-51
[119]White, M. Bankruptcy, liquidation and reorganisation[M]. Handbook of Modern Finance,1989
[120]John D Francis, Ashay B Desai. Situational and organizational determinants of turnaround [J]. Management Decision,2005.43(9):1203-1224
[121]Kiesler, C. and Sproull, L. "Managerial response to changing environments:perspectives on problem sensing from social cognition", Administrative Science Quarterly,1982,27:548-618
[122]Taffler. The assessment of company solvency and performance using a statistical model [J]. Accounting & Business Research,1983:295-307.
[123]Pant L. W. The determinants of corporate turnaround. [Unpublished dissertationl. Boston:Bostcn Universitv.1986,12:39-68
[124]Hannan, M. and Freeman, J., Structural inertia and organizational change[J]. American Sociological Review,1984,49:149-64
[125]Arogyaswamy, K., Barker Ⅲ, V. L. and Yasai-Ardekani, M. Firm turnarounds:an integrative two-stage model[J]. Journal of Management Studies,1995.32:493-525
[126]Shawn L Berman, Andrew C Wicks, Suresh Kotha, Thomas M Jones. Does stakeholder orientation matter? The relationship between stakeholder management models and firm financial performance[J]. Academy of Management Journal,1999,42(5):488-507
[127]肖元涛,利益相关者参与公司治理研究——来自30家企业的调查[硕士学位论文].浙江：浙江大学,2004
[128]王世权,王丽敏.利益相关者权益保护与公司价值——来自中国上市公司 的证据[J].南开管理评论,2008.11(2)：34-41
[129]Oliver, C. Determinants of interorganizational relationships: integration and future directions. Academy of Management Review[J]. 1990,15:241-306.
[130]Barker Ⅲ, V. L. and Duhaime, I. M. Strategic change in the turnaround process:theory and empirical evidence[J]. Strategic Management Journal,1997,18:13-38.
[131]Arogyaswamy, K., Barker Ⅲ, V. L. and Yasai-Ardekani, M. Firm turnarounds:an integrative two-stage model[J]. Journal of Management Studies,1995.32:493-525
[132]Jawahar, I. M, McLaughlin, G. L. Toward a descriptive stakeholder theory:an organizational life cycle approach [J]. Academy of Management Review,2001.26:397-414.
[133]Rosenblatt, Z, Rogers, K. S. and Nord, W. R. Toward a political framework for flexible management of decline[J].Organization Science, 1993,4:76-91
[134]Peteraf,.The value of resource in supply chain relationship [J]. Journal of Marketing,1993,58:25-38.
[135]吴思华.策略九说-策略思考的本质[M].上海：复旦大学出版社,2002.
[136]司徒达贤.战略管理新论：观念构架与分析方法[M].上海：复旦大学出版社,2003.
[137]Kalle Pajunen.Journal of Management Studies[J].2006:1268-1288
[138]Sulaiman, Ali. Causes of Decline and Turnaround Strategies of Kuala Lumpur Stock Exchange Companies [J]. the Business Review, Cambridge; Summer 2005,4:226-238
[139]Dyer, J. H.&Nobeoka, H. Creating and managing a high-performance knowledge-sharing network:The TOYOTA case [J]. Strategic Management Joutnal,2000,21(3):345-367
[140]Tan, K. C, performance Management, Kannan, V J.&Handheld, R. B. Supply chain management:Supplier and firm performance [J]. International Journal of Purchasing and Materials 1998,34(3):2-9
[141]Fynes B, Voss C. The Moderating Effect of Buyer-Supplier Relationships on Quality Practices and Per-formance[J]. International Journal of Operations &Production Management,2002,22(6):589-613.
[142]符正平,陈丽纯.战略性供应管理与企业经营绩效的实证研[J].经济管理,2007,36(2)：219-229.
[143]李维安.公司治理教程.上海：上海人民出版社,2001
[144]Crosby, L. A., Evans, K. R.,Cowles, D. Relationship quality in services selling:An interpersonal influence perspective[J]. Journal of Marketing,1990,54(3):68-81
[145]Slater, S.&Narver, J. C. Intelligence generation and superior customer value [J]. Journal of the Academy of Marketing Science,2000, 28(1):120-127
[146]刘建新.顾客信任的形成机理及其营销管理研究[J].经济问题探索,2006,(2)：122-127
[147]Hart, C. W. L., Heskett,. L. &Sasser, W. E. J. The profitable art of service recovery[J]. Harvard Business Review,1990,68(4):148-156
[148]McAlister, D. T.&Erffmeyer, R. C. consumer complaint to third-party A content analysis of outcomes and responsibilities for organizations [J]. Journal of Business Research,2003 56(4):341-351
[149]余红剑,新创企业顾客关系质量与成长绩效关系研究——基于内部能力提升与应用视角的理论分析[J].科学学与科学技术管理,2009,6：143-150
[150]Bejou, D.&Palmer, A. Service Failure and Loyalty:An exploratory empirical study of airline customers [J]. Journal of Service Marketing, 1998,12(1):7-22
[151]Forrester, W. C.&Maute, M. F. The Impact of relationship satisfaction on attributions, emotions, and behaviors following service failure [J]. The Journal of Applied Business Research,2001,17(1):1-14
[152]范秀成,刘建华.顾客关系、信任与顾客对服务失败的反应[J].南开管理评论,2004.7(6)：9-14。
[153]Morgan, R. M.&Hunt, S. D. The commitment-trust theory of relationship marketing [J]. Journal of Marketing,1994,58(3):20-38
[154]Keaveney, S. M. Customer switching behavior in service industries: An exploratory study [J]. Journal of Marketing,1995,59(2):71-82
[155]Boot, A. W. A.&Thakor, A. V. Can relationship banking survive competition?[J]. Journal of Finance,2000,55(2):679-713
[156]Houston, J.&James, C. Dorelationships have limits? Banking relationships, financial constraints, and investment [J]. The Journal of Business,2001,74(3):347-373
[157]李心合.利益相关者财务论——新制度主义与财务学的互动与发展：[博士学位论文].南京：南京大学,2001
[158]Tilly, R. Banking institutions Britain and the United States in historical and in the nineteenth Institutional and Theoretical Economics comparative perspective:. Germany, Great and early twentieth. century[J]. journal of Finance.1989,145(1): 189-209
[159]Ferri, G., Kang, T. S.&Kim, I. J. The value of relationship banking during financial crises:Evidence from the Republic of Korea [J]. The World Bank Development Research Group Finance,2001 (February):Policy Research Working Paper Series 2553
[160]卢福财,何炜.论中国传统关系网络对外部网络的影响[J].当代财经,2005,2：71-74
[161]陈龙真,黄佐钮和周海炜.社会资本、企业资源与动态能力分析[J].现代管理科学,2005,4：66-67
[162]杨鹏鹏,万迪防,梁晓莉.企业家社会资本及其与企业情报竞争力关系的实证研究——以陕西小型民营科技企业为例[J].情报杂志,2005,7：29-31
[163]Churchill, A paradigm for developing better measures of marketing constructs[M]. Journal of Marketing Research,1979,23(2):156-174
[164]Hair, J. F., son, R. E., Tatham, R. L.&Black, W. C. Multivariate data analysis [M]. New York:Prentice Hall,1998
© 2004-2018 中国地质图书馆版权所有 京ICP备05064691号 京公网安备11010802017129号 地址：北京市海淀区学院路29号 邮编：100083 电话：办公室：(+86 10)66554848；文献借阅、咨询服务、科技查新：66554700 |