基于因子分析法综合评价异地就医患者满意度
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摘要
目的用因子分析法综合评价异地就医患者满意度,并根据各级指标的权重系数找到改进医院服务质量的切入点。方法调查南昌市某三甲医院异地就医患者(包括住院患者和门诊患者),用因子分析的成分得分系数计算异地就医患者满意度各级指标的权重,综合评价异地就医患者总体满意度。结果调查459名异地就医患者,二级指标中权重系数最高的是医院的医疗技术水平(0.241),最低的是医院整体就医环境(0.145),综合评价异地就医患者总体满意度得分6.326。结论异地就医患者所关注的重点首先是医院的医疗技术水平,医疗技术创新与提高仍是医院核心竞争力所在。
Objective To comprehensively evaluate the satisfaction of the patients with hospitalization in other places by using the factor analysis method and to find the entry point to improve the quality of hospital service according to the weight coefficient of all levels of indexes.Methods The patients with seeing a doctor in other places in a class 3 Ahospital of Nanchang City were investigated,including the outpatients and inpatient.The weight of the indicators at various levels was calculated by using the component scoring coefficient with the factor analysis and then the total satisfaction of the patients with hospitalization in other places was comprehensively evaluated.Results A total of 459 patients with hospitalization in other places were surveyed.In the secondary index weight coefficient,the highest was the hospital medical technology level(0.241),the lowest was the hospital overall environment(0.145),the total satisfaction of the patients with hospitalization in other places by comprehensively evaluation was 6.326 points.Conclusion The patients with hospitalization in other places focus on the medical technology level of the hospital,and the innovation and increase of medical technology is still the core competence of the hospital.
Objective To comprehensively evaluate the satisfaction of the patients with hospitalization in other places by using the factor analysis method and to find the entry point to improve the quality of hospital service according to the weight coefficient of all levels of indexes.Methods The patients with seeing a doctor in other places in a class 3 Ahospital of Nanchang City were investigated,including the outpatients and inpatient.The weight of the indicators at various levels was calculated by using the component scoring coefficient with the factor analysis and then the total satisfaction of the patients with hospitalization in other places was comprehensively evaluated.Results A total of 459 patients with hospitalization in other places were surveyed.In the secondary index weight coefficient,the highest was the hospital medical technology level(0.241),the lowest was the hospital overall environment(0.145),the total satisfaction of the patients with hospitalization in other places by comprehensively evaluation was 6.326 points.Conclusion The patients with hospitalization in other places focus on the medical technology level of the hospital,and the innovation and increase of medical technology is still the core competence of the hospital.
引文
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[2]郑娟,许建强,王健.济南市某医院医疗质量综合评价的因子分析[J].中国卫生统计,2015,32(3):446-447.
[3]严广斌.视觉模拟评分法[J/CD].中华关节外科杂志(电子版),2014(2):34-34.
[4]邓栩明,伍世骏,林晓欣,等.基层卫生服务患者满意度调查[J].解放军医院管理杂志,2017,24(2):111-114.
[5]潘庆霞,吴群红,梁立波,等.基于因子分析的基本药物制度实施效果研究[J].中国医院管理,2016,36(2):18-20.
[6]刘莎.大型综合性医院患者满意度指数模型的构建与实证分析[D].长春:吉林大学,2013.
[7]徐宝莲.基于模糊综合评判权重计算方法的患者满意度研究[D].沈阳:东北大学,2014.
[8]张晗.上海市外来就医现状及住院患者满意度分析[D].上海:第二军医大学,2015.
[9]江雨莲,陈丹镝,冯晶晶.成都市门诊患者就医影响因素分析及对策[J].中国卫生事业管理,2013,30(11):819-822.
[10]吉建伟,郑孔林,葛焕青,等.综合性医院科技创新和学科建设的路径探索[J].中国医院管理,2010,30(9):34-35.
[11]李瑞环.医院药品管理存在的问题分析及对策[J].临床合理用药杂志,2016,9(29):150-151.
[12]官春燕.门诊患者就医人文关怀体验研究[D].武汉:华中科技大学,2016.
[13]唐正平.医院门诊就医流程的优化[J].中国卫生产业,2016,13(35):196-198.
[14]季敏.多渠道支付缓解门诊窗口压力[J].中国卫生产业,2017,14(14):70-71.