护理人员职业价值观、情绪劳动、工作产出关系研究
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摘要
职业价值观、情绪劳动与工作产出的研究是管理学与心理学领域中比较重要的主题,正日益受到国际学者的重视,但在目前的中国针对这三者关系的研究成果还不多见,尤其缺乏对这三者之间关系的综合性和本土化的整体实证检验。同时,当代中国的社会变迁和医疗体制改革实践对大型医院的改革发展带来一系列新情况新问题。其中,如何解决当前护理人员的离职率偏高问题以及提高其工作品质和绩效问题,就是医疗机构管理过程中面临的新课题。本文将以中国大型国有医疗机构护理人员为调查研究对象,综合运用管理学、心理学、统计学和社会医学的相关理论,主要运用定性研究与定量研究、宏观研究与微观研究、实证研究与规范研究相结合的方法,探讨护理人员的价值观、情绪劳动以及工作产出三者之间的关系,着重研究职业价值观、情绪劳动对护理人员工作产出的影响方向及大小,这无疑对职业价值观、情绪劳动与工作产出之间相互关系的理论与实践具有重要的参考价值。
在理论方面,本文的研究成果能扩展职业价值观、情绪劳动以及工作产出的整合理论范畴,是国外理论本土化的一种体现。在实践应用方面,本文的研究成果能够为维护护理质量,维护护理队伍稳定提供对策建议。本文发现,通过有效的激励机制和制度来稳定护理队伍是重要措施之一。通过对护士职业价值观的调查分析,探讨影响护士职业价值观的相关因素,为护理管理人员稳定护理队伍,选择激励方式和护理人力资源管理方式提供实践参考依据。
本文阐述研究背景和研究意义,并加以分析、评述,进而选择本研究的切入点；接着阐明研究思路、内容框架、研究方法与技术路线和有可能的创新之处。从情绪劳动、职业价值观以及工作产出三个方面来系统梳理和评述国内外相关学者对此的研究文献,分析其主要研究特征,找出在研究中尚未深入的领域,作为本文研究的主要出发点。构建了职业价值观、情绪劳动以及工作产出三者之间新的关系模型,全面深入的探讨护理人员的职业价值观,情绪劳动如何对其工作产出同时发挥作用,而国内外以前的研究往往只关注两者之一,很少有学者研究职业价值观、情绪劳动与工作产出的整合模型,对三者的研究更是缺乏实证检验。本研究既扩展了理论深度又奠定了实证研究基础。研究结果表明,护理人员的职业价值观既可以直接作用于其工作产出,还可以通过调节情绪劳动这个中介变量对其工作产出产生重要影响。
本文通过价值价值观、情绪劳动与工作产出之间关系的研究,能为中国大型公立医院护理人员的人力资源管理提供实际的建议和意见,医院管理可以据此提升对护理人员的管理能力,促进护理人员提高工作绩效从而进一步的扩大医院的影响力与竞争力。
The professional values, emotional labor and the output of the research work in the field of management and psychology is more important theme, is increasingly by the international scholars'attention, but in the present China against this relationship research results are rare, especially in the absence of a relationship between the three comprehensive and localization of the whole empirical test. At the same time, the contemporary Chinese social change and medical system reform practice to the large hospital reform development bring a series of new problems in the new situation. Among them, how to solve the current nursing staff turnover is on the high side problems and improve the work quality and performance problems, is in the process of administration of medical institutions facing new topic. This paper will be China's big state-owned medical institutions nursing staff as the research objects, the integrated use of management, psychology, statistics and social medical related theory, main USES qualitative research and quantitative research, macro and micro research research, empirical research and the method of combining normative research, this paper discusses the values of the nursing staff, emotional labor work and the relationship between output, this paper studies the professional values, emotional labor nursing staff to the influence of the output size and direction, it is surely to professional values, emotional labor and work output of the relationship between theory and practice has the important reference value.
In theory, the result of this thesis can expand the professional values, emotional labor work and the output of the integration theory category, is the localization of foreign theories a reflection. In practical application, the result of this paper is to maintain the quality of nursing, maintain stable nursing team provide countermeasures. This paper finds that, through the effective incentive mechanism and system to stabilize nursing team is one of the important measures. Through to the nurse in the investigation and analysis of the professional values, to study the effect of the professional values nurse related factors, for nursing management personnel stabilize nursing team, choose stimulation and nursing human resource management way to provide practical reference.
This thesis expounds the background idea, analyzed and reviewed, and then chooses the breakthrough point then expounds the ideas, content framework and research methods and technical route and possible innovative points.
From the emotional labor, professional values and work output three aspects to systematic reviews and related scholars research literature, and analysis the main characteristics, and find out the in the study of the field has not been further, as the main point is studied in this thesis. Constructing the professional values, emotional labor work and the output between the three new relationship model, further comprehensive discussion of the nursing staff professional values, emotional labor how to work and play the output role, and domestic and foreign previous research tend to focus on one of two things, there are few scholars study the professional values, emotional labor and the integration of the work output model of the three research is a lack of empirical test. This study not only expands the theoretical depth and laid the empirical research foundation. The results of the study show that, nursing staff professional values can direct role in its work output, still can adjust the emotional labor this to his job intermediary variable have an important impact on output.
This thesis through the value values, emotional labor and research of the relationship between output work, can help China major public hospital nursing human resource management to provide practical Suggestions and opinions, according to hospital management can improve nursing management ability, promoting nursing staff performance improvement and the expansion of the influence of further hospital and competitiveness.
在理论方面,本文的研究成果能扩展职业价值观、情绪劳动以及工作产出的整合理论范畴,是国外理论本土化的一种体现。在实践应用方面,本文的研究成果能够为维护护理质量,维护护理队伍稳定提供对策建议。本文发现,通过有效的激励机制和制度来稳定护理队伍是重要措施之一。通过对护士职业价值观的调查分析,探讨影响护士职业价值观的相关因素,为护理管理人员稳定护理队伍,选择激励方式和护理人力资源管理方式提供实践参考依据。
本文阐述研究背景和研究意义,并加以分析、评述,进而选择本研究的切入点；接着阐明研究思路、内容框架、研究方法与技术路线和有可能的创新之处。从情绪劳动、职业价值观以及工作产出三个方面来系统梳理和评述国内外相关学者对此的研究文献,分析其主要研究特征,找出在研究中尚未深入的领域,作为本文研究的主要出发点。构建了职业价值观、情绪劳动以及工作产出三者之间新的关系模型,全面深入的探讨护理人员的职业价值观,情绪劳动如何对其工作产出同时发挥作用,而国内外以前的研究往往只关注两者之一,很少有学者研究职业价值观、情绪劳动与工作产出的整合模型,对三者的研究更是缺乏实证检验。本研究既扩展了理论深度又奠定了实证研究基础。研究结果表明,护理人员的职业价值观既可以直接作用于其工作产出,还可以通过调节情绪劳动这个中介变量对其工作产出产生重要影响。
本文通过价值价值观、情绪劳动与工作产出之间关系的研究,能为中国大型公立医院护理人员的人力资源管理提供实际的建议和意见,医院管理可以据此提升对护理人员的管理能力,促进护理人员提高工作绩效从而进一步的扩大医院的影响力与竞争力。
The professional values, emotional labor and the output of the research work in the field of management and psychology is more important theme, is increasingly by the international scholars'attention, but in the present China against this relationship research results are rare, especially in the absence of a relationship between the three comprehensive and localization of the whole empirical test. At the same time, the contemporary Chinese social change and medical system reform practice to the large hospital reform development bring a series of new problems in the new situation. Among them, how to solve the current nursing staff turnover is on the high side problems and improve the work quality and performance problems, is in the process of administration of medical institutions facing new topic. This paper will be China's big state-owned medical institutions nursing staff as the research objects, the integrated use of management, psychology, statistics and social medical related theory, main USES qualitative research and quantitative research, macro and micro research research, empirical research and the method of combining normative research, this paper discusses the values of the nursing staff, emotional labor work and the relationship between output, this paper studies the professional values, emotional labor nursing staff to the influence of the output size and direction, it is surely to professional values, emotional labor and work output of the relationship between theory and practice has the important reference value.
In theory, the result of this thesis can expand the professional values, emotional labor work and the output of the integration theory category, is the localization of foreign theories a reflection. In practical application, the result of this paper is to maintain the quality of nursing, maintain stable nursing team provide countermeasures. This paper finds that, through the effective incentive mechanism and system to stabilize nursing team is one of the important measures. Through to the nurse in the investigation and analysis of the professional values, to study the effect of the professional values nurse related factors, for nursing management personnel stabilize nursing team, choose stimulation and nursing human resource management way to provide practical reference.
This thesis expounds the background idea, analyzed and reviewed, and then chooses the breakthrough point then expounds the ideas, content framework and research methods and technical route and possible innovative points.
From the emotional labor, professional values and work output three aspects to systematic reviews and related scholars research literature, and analysis the main characteristics, and find out the in the study of the field has not been further, as the main point is studied in this thesis. Constructing the professional values, emotional labor work and the output between the three new relationship model, further comprehensive discussion of the nursing staff professional values, emotional labor how to work and play the output role, and domestic and foreign previous research tend to focus on one of two things, there are few scholars study the professional values, emotional labor and the integration of the work output model of the three research is a lack of empirical test. This study not only expands the theoretical depth and laid the empirical research foundation. The results of the study show that, nursing staff professional values can direct role in its work output, still can adjust the emotional labor this to his job intermediary variable have an important impact on output.
This thesis through the value values, emotional labor and research of the relationship between output work, can help China major public hospital nursing human resource management to provide practical Suggestions and opinions, according to hospital management can improve nursing management ability, promoting nursing staff performance improvement and the expansion of the influence of further hospital and competitiveness.
引文
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