企业和谐信息化体系构建研究
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摘要
在技术快速发展、功能日益强大的信息时代,信息技术对企业的影响越来越大,很多企业投入大量资金进行IT建设,但多数情况却出现“IT生产力悖论”的现象。为了探究这一现象的深层次原因,不断有研究者提出和引入诸如流程再造、组织学习、资源基础、动态能力等新的理论和观点进行解释,但各观点局限于自身特定的研究视角,难以给出应对不确定性的综合的、整体的策略。同时,在实践中,不管是大型企业还是中小型企业,仍有很多IT投资没有真正得到期望的回报。为了更好的应对和解决这一现象,本研究以和谐管理理论为基础,提出“和谐信息化”概念,形成了“概念界定-基本模型构建-假设提出-假设验证-模型应用”一个较为完整的分析框架,以期对这一现象有一个更好的解释。
按照上述逻辑主线,本文主要研究内容可以概述为以下三方面：
第一,提出“和谐信息化”概念,对和谐信息化内涵及和谐信息化体系中的和谐主题、和则机制、谐则机制及和谐耦合机制进行了详细的内容阐述及作用路径分析。
第二,构建和谐信息化基本模型,提出假设并进行了假设检验。在对和谐信息化和谐主题、和则机制、谐则机制及和谐耦合机制进行定义、阐述内容及作用路径分析的基础上,文章构建了和谐信息化概念模型,提出了和则谐则双规则机制假设、和谐信息化中各变量之间的一致性与信息化绩效关系假设及高层领导者对信息化绩效影响三大方面的假设,并根据假设进行变量描述、问卷设计、数据收集整理及研究方法的选择；最后利用回收的有效问卷进行数据分析与假设的检验,得到检验结果并分析得出相应的结论。
第三,对企业和谐信息化模型进行具体应用,分析了和谐信息化模型在不同信息化发展阶段的具体应用过程。首先给出模型应用思路,接着将企业信息化发展划分为四个不同阶段,在每个阶段,运用和谐信息化模型基本思想对企业该阶段信息化建设进行分析,给出建设思路及建设措施,具有很大的实践意义。
综合以上分析内容,主要得出了如下点结论：
(1)企业在信息化建设过程中,采用的措施大致可分为“和则”与“谐则”两大类措施,“和则与谐则双规则”问题解决途径在企业信息化实践中存在着普遍性和应用的可行性。
(2)和谐信息化体系中的七个关键变量环境(E)、组织(O)、业务战略(B)、领导(L)、信息系统战略(ISS)、和谐主题(HT)、和谐机制(HX)与信息化绩效(P)关系的实证检验结果表明,企业中七个变量之间一致性程度高,匹配的好,企业信息化绩效就高；企业中七个变量之间一致性程度低,匹配差,信息化绩效就低；同时,信息化绩效高的企业中七个变量之间的显著相关性更明显,一致性更高；信息化绩效低的企业中,七个变量的显著相关性较弱,一致性程度低。结果支持了和谐信息化中关于一致性的假设,增强了和谐信息化理念的说服力,同时也验证了和谐管理理论在企业信息化建设领域的适用性和可行性。
(3)和谐机制为中介变量的高层领导者与信息化绩效之间关系的检验结果表明,高层领导者在总体上对信息化绩效有正向的显著影响,并且高层领导者的合作性与创新性两个维度对信息化绩效均有显著的正向影响作用。“和则机制”与“谐则机制”在高层领导者的合作性与信息化绩效之间、创新性与信息化绩效之间存在完全中介效应。高管要想在具备合作性及创新性的前提下取得更高的信息化绩效,不仅应注重采用“数据的规范化和标准化处理,对业务流程和组织结构进行优化和调整,及制定明确的奖惩制度等”等谐则措施,还要注重“确立员工在信息化过程中的主体地位、尊重员工意见、鼓励员工进行知识交流及给员工均等的晋升机会等”和则措施的采纳,两者对信息化绩效的提高均具发挥着重大的作用。
(4)和谐信息化发展不同阶段,企业面临的内外部环境不同,业务战略定位和高层领导者具备的能力不同,制定出的信息系统战略规划和定位也不同,因而和谐主题内容、和则谐则措施具体内容不同,最后得到的信息化绩效也不同。一般来说,企业信息化所处的阶段越高,进行信息化建设的资源更丰富,高层领导者更支持和重视,信息系统战略会更受关注并且会采取更科学规范的方法制定,确定的信息化和谐主题也越明晰,企业倾向采取更有力的和则谐则措施促进和谐主题的完成,最终得到的信息化绩效也会更高。不同发展阶段和谐信息化各变量的内容不同,但要尽量使各变量情况保持一致,彼此能相互支持和匹配,使该阶段下的信息化绩效更高。
据此,本文创新点归为以下三方面：
(1)提出“和谐信息化”概念并形成包括和谐主题、和则机制、谐则机制及和谐耦合机制等要素的系统体系。绕开目前多数学者基于国外新兴的资源基础观、动态能力观等探讨企业信息化问题的研究视角,本文借鉴中国背景下产生的和谐管理理论的理念与解决问题的思路,提出了和谐信息化概念,对和谐信息化内涵进行了界定,并详细阐述了和谐主题、和则、谐则、和谐耦合的内容及作用路径；建立和谐信息化概念模型、提出假设并通过问卷调查数据进行了验证；最后对和谐信息化模型中的思路和措施进行了具体应用。不仅是企业信息化研究的创新,也是和谐管理理论在信息化领域的拓展和具体应用。
(2)更全面深入的阐述了IT投资产生绩效的过程和措施。“和谐信息化”详细的给出了企业信息化建设的过程,也提供了一种信息化建设新思路,即企业在进行信息化建设时,高层领导者要对企业外部环境、内部资源、业务战略进行全面综合的分析,制定信息系统战略明确企业信息化建设的定位和愿景,接着辨识出信息化当前阶段亟需解决的核心问题并把它确定为和谐主题,围绕和谐主题,采取和则谐则双规则及耦合措施,保证一系列和谐主题的完成,最终取得良好的信息化绩效。并具体分析了这种思路在企业信息化不同发展阶段的具体应用,给出不同阶段和谐主题、和则措施、谐则措施等变量的具体内容,为实践界提供了较好的借鉴。
(3)从新的视角解析了IT投资产生绩效的机理。通过实证检验得出IT投资产生良好绩效是在“企业外部环境、组织、业务战略、领导、信息系统战略、和谐主题、和则、谐则”八个要素相互匹配、协调一致的条件下产生的,而不是信息技术仅影响业务流程改善,或单单实现与业务战略的融合即能产生绩效。本文更深入的分析并验证了信息技术投资产生较高信息化绩效的机理,更全面的揭示了信息技术是如何产生信息化高绩效的,扩展和丰富了现有IT投资产生绩效机理的研究内容。
We are now in Information age. Information technology develops rapidly with powerful function which does more and more influence on enterprises. Many enterprises invest heavily on IT development, but the phenomenon of the "IT productivity paradox"often happens. In order to explore the deep-seated reasons for this phenomenon, there have been researchers introduced many new theories and views, such as process reengineering, organizational learning, Resource Based View and Dynamic Capacity View to interpret. While each view has the limitation of focusing on its own specific research perspective, it is difficult for them to supply the integrated, overall strategy to cope with uncertainty. Meanwhile, whether large enterprises or small and medium enterprises, they don't really get the desired returns from their large amount of IT investments. In order to better resolve this phenomenon, this thesis puts forward a HeXie informationizing system based on the HeXie management theory, and forms a more complete analytical framework including concept defining, basic concept modeling, hypothesis raising, hypothesis testing, and model application, which can give a better explanation to this phenomenon.
In accordance with the above logic principle line, the main contents of this paper can be summarized as the following three aspects:
Firstly, the paper proposes and defines the concept of "HeXie" informationizing, and elaborates on the content and pathway of HeXie theme, He Principle mechanism, Xie Principle mechanism and the "Hexie Coupling Principle" mechanism.
Secondly, the paper builds the basic model of HeXie informationizing, proposes several hypotheses and does hypothesis testing. On the basis of the definition, content and pathway analysis of "HeXie" theme,"He Principle","Xie Principle" and the "Hexie Coupling Principle" mechanism, the paper builds a basic conceptual model, and puts forward several hypotheses about the "Dual Principles" mechanism, the relationship between consistency of each variable of basic conceptual model and informationizing performance, and the relationship between high-level leadership and performance. Then the variables description, questionnaire design, data collection, data collation and the choice of research methods is done strictly. At last, the paper does data analysis and hypothesis testing by use of valid questionnaires, and gets the test results and appropriate conclusions.
Thirdly, the paper does model specific application of HeXie informationizing. Specific application process is analyzed in different informationizing development stages. The paper gives the application pathway first, then the development of enterprise informationizing is divided into four different stages, at each stage, the paper provides the thinking and measures of construction, which has great practical significance.
Based on the above analysis, four main conclusions obtained are as follows:
(1) During the information system construction process, the measures adopted can be broadly divided into "He Principle"and "Xie Principle". Taking the "Dual Principles" ways to solve problems is universal and feasible in the enterprise informationizing practice.
(2) There are seven key variables in the "HeXie" informationizing system, which is environment(E), Organization(O), business strategy(B), leadership (L), Information Systems Strategy (ISS), Hexie theme (HT), Hexie mechanism (HX). The empirical results of testing the relationship between seven key variables and information technology performance (P) show that the more consistency among seven variables, the higher the information technology performance, And vice versa, the poorer consistency among seven variables, the lower the information technology performance. At the same time, the significant correlation of seven variables is more obvious in organizations that get higher information technology performance, in organizations of lower information technology performance, the consistency among seven variables is lower too.
The results support the hypothesis about the consistency among key variables, which enhance the persuasiveness of "HeXie" informationizing concept, and also validate the applicability and feasibility of the HeXie management theory in the field of enterprise information construction.
(3) The test results of the relationship between the senior leaders and information technology performance, taking the "Dual Principles" mechanism as mediating variables show that the senior leaders overall have positive significant impact on information technology performance, also does the two characteristics dimensions co-operation and innovation. The "Dual Principles" mechanism-"He Principle" and "Xie Principle" play fully mediated effect not only between co-operation characteristics and performance, but also between innovation characteristics and performance.
With the premise of owning the cooperative and innovative characteristics, and in order to get higher performance of information technology, the senior leaders should not only focus on the "Xie Principle" measures, for example, doing the standardization of data, optimizing business processes and organizational structure, and implementing explicit rewards and penalties mechanism, but also should pay attention to "He Principle" measures, for example, establishing the dominant position of the employees, having respect for the views from the staff, encouraging employees to share knowledge and providing the employees equal opportunity for promotion and so on. Both "He Principle" and "Xie Principle" measures play significant role in the improvement of information technology performance.
(4) Enterprises at different stages of information technology development are facing different internal environment, external environment, business strategy and senior leaders having different level of ability. Accordingly, information systems strategy planning and positioning is dissimilar, which will determines different "HeXie theme","He Principle" and "Xie Principle" measures, the last performance obtained will also be different.
In general, the higher stage that enterprises situated at, the resulting information technology performance will be also higher, because at higher stage, enterprises own richer resources, senior leaders tend to give more support and attention to information technology, information systems strategy will be made by a more scientific and standardized way; Hexie theme will be more clear, and will be finished by taking more powerful He principle and Xie principle measures. The contents of key variables in different stage are also different, while enterprises should try to make each variable to be consistent, and can be mutually supported and matched, in order to get better performance of current stage.
Accordingly, there have been three innovation aspects about the paper:
(1) The paper puts forward the concept of HeXie informationizing and form a system architecture including Hexie theme, He principle mechanism, Xie principle mechanism, and Hexie coupling mechanism. Bypass the research perspective that many researchers exploring information issues on the base of emerging theories such as resource-based view, dynamic capabilities view, the paper comes up with the concept of HeXie informationizing based on the problem-solving pathway of Hexie management theory which generated under the Chinese context. Furthermore, the paper defines the concept of HeXie informationizing and detailedly stated the contents and paths of Hexie theme, He principle, Xie Principle, and Hexie coupling principle. Then the paper builds conceptual model, proposes hypotheses and verifies them by survey data. At last, the paper applies the ideas and measures of the model specificly. In a word, the research is not only the innovation of the enterprise informationizing studies, but also the development and application of Hexie management theory in the field of enterprise information technology construction.
(2) More comprehensive and in-depth exposition of the process and measures from IT investments to performance is done. The "HeXie informationizing" gives a detailed construction process of enterprise informatization, and also provides a new construction idea. That is, senior leaders do comprehensive and integrated analysis of external environment, internal resources and business strategy, make information systems strategy, and then identify the core issues that needed to be solved quickly, taking it as Hexie themes. In order to finish Hexie themes, enterprises should take He, Xie and Coupling measures to ensure the completion of themes, ultimately achieving good information technology performance. The paper also does specific analysis of the idea's application in different stages of enterprise information development, providing a good reference for the practice.
(3) The paper gives the mechanism on IT investments producing performance from a new perspective. The empirical tests show that IT investments generate good performance under the condition of "environment, organizations, business strategy, leadership, information systems strategy, Hexie theme, He principle, Xie principle" eight variables coordinating and matching each other, rather than that there is IT only affecting the business process improvement, or just IT achieving accordance with business strategy, there is information technology performance. The paper analyzes and verifies the mechanism of IT investment producing higher performance in-depth, and more comprehensively reveals how IT investment generating performance, which extending and enriching current studies about the mechanism research.
按照上述逻辑主线,本文主要研究内容可以概述为以下三方面：
第一,提出“和谐信息化”概念,对和谐信息化内涵及和谐信息化体系中的和谐主题、和则机制、谐则机制及和谐耦合机制进行了详细的内容阐述及作用路径分析。
第二,构建和谐信息化基本模型,提出假设并进行了假设检验。在对和谐信息化和谐主题、和则机制、谐则机制及和谐耦合机制进行定义、阐述内容及作用路径分析的基础上,文章构建了和谐信息化概念模型,提出了和则谐则双规则机制假设、和谐信息化中各变量之间的一致性与信息化绩效关系假设及高层领导者对信息化绩效影响三大方面的假设,并根据假设进行变量描述、问卷设计、数据收集整理及研究方法的选择；最后利用回收的有效问卷进行数据分析与假设的检验,得到检验结果并分析得出相应的结论。
第三,对企业和谐信息化模型进行具体应用,分析了和谐信息化模型在不同信息化发展阶段的具体应用过程。首先给出模型应用思路,接着将企业信息化发展划分为四个不同阶段,在每个阶段,运用和谐信息化模型基本思想对企业该阶段信息化建设进行分析,给出建设思路及建设措施,具有很大的实践意义。
综合以上分析内容,主要得出了如下点结论：
(1)企业在信息化建设过程中,采用的措施大致可分为“和则”与“谐则”两大类措施,“和则与谐则双规则”问题解决途径在企业信息化实践中存在着普遍性和应用的可行性。
(2)和谐信息化体系中的七个关键变量环境(E)、组织(O)、业务战略(B)、领导(L)、信息系统战略(ISS)、和谐主题(HT)、和谐机制(HX)与信息化绩效(P)关系的实证检验结果表明,企业中七个变量之间一致性程度高,匹配的好,企业信息化绩效就高；企业中七个变量之间一致性程度低,匹配差,信息化绩效就低；同时,信息化绩效高的企业中七个变量之间的显著相关性更明显,一致性更高；信息化绩效低的企业中,七个变量的显著相关性较弱,一致性程度低。结果支持了和谐信息化中关于一致性的假设,增强了和谐信息化理念的说服力,同时也验证了和谐管理理论在企业信息化建设领域的适用性和可行性。
(3)和谐机制为中介变量的高层领导者与信息化绩效之间关系的检验结果表明,高层领导者在总体上对信息化绩效有正向的显著影响,并且高层领导者的合作性与创新性两个维度对信息化绩效均有显著的正向影响作用。“和则机制”与“谐则机制”在高层领导者的合作性与信息化绩效之间、创新性与信息化绩效之间存在完全中介效应。高管要想在具备合作性及创新性的前提下取得更高的信息化绩效,不仅应注重采用“数据的规范化和标准化处理,对业务流程和组织结构进行优化和调整,及制定明确的奖惩制度等”等谐则措施,还要注重“确立员工在信息化过程中的主体地位、尊重员工意见、鼓励员工进行知识交流及给员工均等的晋升机会等”和则措施的采纳,两者对信息化绩效的提高均具发挥着重大的作用。
(4)和谐信息化发展不同阶段,企业面临的内外部环境不同,业务战略定位和高层领导者具备的能力不同,制定出的信息系统战略规划和定位也不同,因而和谐主题内容、和则谐则措施具体内容不同,最后得到的信息化绩效也不同。一般来说,企业信息化所处的阶段越高,进行信息化建设的资源更丰富,高层领导者更支持和重视,信息系统战略会更受关注并且会采取更科学规范的方法制定,确定的信息化和谐主题也越明晰,企业倾向采取更有力的和则谐则措施促进和谐主题的完成,最终得到的信息化绩效也会更高。不同发展阶段和谐信息化各变量的内容不同,但要尽量使各变量情况保持一致,彼此能相互支持和匹配,使该阶段下的信息化绩效更高。
据此,本文创新点归为以下三方面：
(1)提出“和谐信息化”概念并形成包括和谐主题、和则机制、谐则机制及和谐耦合机制等要素的系统体系。绕开目前多数学者基于国外新兴的资源基础观、动态能力观等探讨企业信息化问题的研究视角,本文借鉴中国背景下产生的和谐管理理论的理念与解决问题的思路,提出了和谐信息化概念,对和谐信息化内涵进行了界定,并详细阐述了和谐主题、和则、谐则、和谐耦合的内容及作用路径；建立和谐信息化概念模型、提出假设并通过问卷调查数据进行了验证；最后对和谐信息化模型中的思路和措施进行了具体应用。不仅是企业信息化研究的创新,也是和谐管理理论在信息化领域的拓展和具体应用。
(2)更全面深入的阐述了IT投资产生绩效的过程和措施。“和谐信息化”详细的给出了企业信息化建设的过程,也提供了一种信息化建设新思路,即企业在进行信息化建设时,高层领导者要对企业外部环境、内部资源、业务战略进行全面综合的分析,制定信息系统战略明确企业信息化建设的定位和愿景,接着辨识出信息化当前阶段亟需解决的核心问题并把它确定为和谐主题,围绕和谐主题,采取和则谐则双规则及耦合措施,保证一系列和谐主题的完成,最终取得良好的信息化绩效。并具体分析了这种思路在企业信息化不同发展阶段的具体应用,给出不同阶段和谐主题、和则措施、谐则措施等变量的具体内容,为实践界提供了较好的借鉴。
(3)从新的视角解析了IT投资产生绩效的机理。通过实证检验得出IT投资产生良好绩效是在“企业外部环境、组织、业务战略、领导、信息系统战略、和谐主题、和则、谐则”八个要素相互匹配、协调一致的条件下产生的,而不是信息技术仅影响业务流程改善,或单单实现与业务战略的融合即能产生绩效。本文更深入的分析并验证了信息技术投资产生较高信息化绩效的机理,更全面的揭示了信息技术是如何产生信息化高绩效的,扩展和丰富了现有IT投资产生绩效机理的研究内容。
We are now in Information age. Information technology develops rapidly with powerful function which does more and more influence on enterprises. Many enterprises invest heavily on IT development, but the phenomenon of the "IT productivity paradox"often happens. In order to explore the deep-seated reasons for this phenomenon, there have been researchers introduced many new theories and views, such as process reengineering, organizational learning, Resource Based View and Dynamic Capacity View to interpret. While each view has the limitation of focusing on its own specific research perspective, it is difficult for them to supply the integrated, overall strategy to cope with uncertainty. Meanwhile, whether large enterprises or small and medium enterprises, they don't really get the desired returns from their large amount of IT investments. In order to better resolve this phenomenon, this thesis puts forward a HeXie informationizing system based on the HeXie management theory, and forms a more complete analytical framework including concept defining, basic concept modeling, hypothesis raising, hypothesis testing, and model application, which can give a better explanation to this phenomenon.
In accordance with the above logic principle line, the main contents of this paper can be summarized as the following three aspects:
Firstly, the paper proposes and defines the concept of "HeXie" informationizing, and elaborates on the content and pathway of HeXie theme, He Principle mechanism, Xie Principle mechanism and the "Hexie Coupling Principle" mechanism.
Secondly, the paper builds the basic model of HeXie informationizing, proposes several hypotheses and does hypothesis testing. On the basis of the definition, content and pathway analysis of "HeXie" theme,"He Principle","Xie Principle" and the "Hexie Coupling Principle" mechanism, the paper builds a basic conceptual model, and puts forward several hypotheses about the "Dual Principles" mechanism, the relationship between consistency of each variable of basic conceptual model and informationizing performance, and the relationship between high-level leadership and performance. Then the variables description, questionnaire design, data collection, data collation and the choice of research methods is done strictly. At last, the paper does data analysis and hypothesis testing by use of valid questionnaires, and gets the test results and appropriate conclusions.
Thirdly, the paper does model specific application of HeXie informationizing. Specific application process is analyzed in different informationizing development stages. The paper gives the application pathway first, then the development of enterprise informationizing is divided into four different stages, at each stage, the paper provides the thinking and measures of construction, which has great practical significance.
Based on the above analysis, four main conclusions obtained are as follows:
(1) During the information system construction process, the measures adopted can be broadly divided into "He Principle"and "Xie Principle". Taking the "Dual Principles" ways to solve problems is universal and feasible in the enterprise informationizing practice.
(2) There are seven key variables in the "HeXie" informationizing system, which is environment(E), Organization(O), business strategy(B), leadership (L), Information Systems Strategy (ISS), Hexie theme (HT), Hexie mechanism (HX). The empirical results of testing the relationship between seven key variables and information technology performance (P) show that the more consistency among seven variables, the higher the information technology performance, And vice versa, the poorer consistency among seven variables, the lower the information technology performance. At the same time, the significant correlation of seven variables is more obvious in organizations that get higher information technology performance, in organizations of lower information technology performance, the consistency among seven variables is lower too.
The results support the hypothesis about the consistency among key variables, which enhance the persuasiveness of "HeXie" informationizing concept, and also validate the applicability and feasibility of the HeXie management theory in the field of enterprise information construction.
(3) The test results of the relationship between the senior leaders and information technology performance, taking the "Dual Principles" mechanism as mediating variables show that the senior leaders overall have positive significant impact on information technology performance, also does the two characteristics dimensions co-operation and innovation. The "Dual Principles" mechanism-"He Principle" and "Xie Principle" play fully mediated effect not only between co-operation characteristics and performance, but also between innovation characteristics and performance.
With the premise of owning the cooperative and innovative characteristics, and in order to get higher performance of information technology, the senior leaders should not only focus on the "Xie Principle" measures, for example, doing the standardization of data, optimizing business processes and organizational structure, and implementing explicit rewards and penalties mechanism, but also should pay attention to "He Principle" measures, for example, establishing the dominant position of the employees, having respect for the views from the staff, encouraging employees to share knowledge and providing the employees equal opportunity for promotion and so on. Both "He Principle" and "Xie Principle" measures play significant role in the improvement of information technology performance.
(4) Enterprises at different stages of information technology development are facing different internal environment, external environment, business strategy and senior leaders having different level of ability. Accordingly, information systems strategy planning and positioning is dissimilar, which will determines different "HeXie theme","He Principle" and "Xie Principle" measures, the last performance obtained will also be different.
In general, the higher stage that enterprises situated at, the resulting information technology performance will be also higher, because at higher stage, enterprises own richer resources, senior leaders tend to give more support and attention to information technology, information systems strategy will be made by a more scientific and standardized way; Hexie theme will be more clear, and will be finished by taking more powerful He principle and Xie principle measures. The contents of key variables in different stage are also different, while enterprises should try to make each variable to be consistent, and can be mutually supported and matched, in order to get better performance of current stage.
Accordingly, there have been three innovation aspects about the paper:
(1) The paper puts forward the concept of HeXie informationizing and form a system architecture including Hexie theme, He principle mechanism, Xie principle mechanism, and Hexie coupling mechanism. Bypass the research perspective that many researchers exploring information issues on the base of emerging theories such as resource-based view, dynamic capabilities view, the paper comes up with the concept of HeXie informationizing based on the problem-solving pathway of Hexie management theory which generated under the Chinese context. Furthermore, the paper defines the concept of HeXie informationizing and detailedly stated the contents and paths of Hexie theme, He principle, Xie Principle, and Hexie coupling principle. Then the paper builds conceptual model, proposes hypotheses and verifies them by survey data. At last, the paper applies the ideas and measures of the model specificly. In a word, the research is not only the innovation of the enterprise informationizing studies, but also the development and application of Hexie management theory in the field of enterprise information technology construction.
(2) More comprehensive and in-depth exposition of the process and measures from IT investments to performance is done. The "HeXie informationizing" gives a detailed construction process of enterprise informatization, and also provides a new construction idea. That is, senior leaders do comprehensive and integrated analysis of external environment, internal resources and business strategy, make information systems strategy, and then identify the core issues that needed to be solved quickly, taking it as Hexie themes. In order to finish Hexie themes, enterprises should take He, Xie and Coupling measures to ensure the completion of themes, ultimately achieving good information technology performance. The paper also does specific analysis of the idea's application in different stages of enterprise information development, providing a good reference for the practice.
(3) The paper gives the mechanism on IT investments producing performance from a new perspective. The empirical tests show that IT investments generate good performance under the condition of "environment, organizations, business strategy, leadership, information systems strategy, Hexie theme, He principle, Xie principle" eight variables coordinating and matching each other, rather than that there is IT only affecting the business process improvement, or just IT achieving accordance with business strategy, there is information technology performance. The paper analyzes and verifies the mechanism of IT investment producing higher performance in-depth, and more comprehensively reveals how IT investment generating performance, which extending and enriching current studies about the mechanism research.
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