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基于共同价值的多维度组织协同机理与方法研究
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摘要
随着知识经济和信息技术的发展,大量新兴产业和企业如管理咨询业、投资公司、软件开发公司、广告设计公司等不断涌现。这些组织广泛采用项目驱动型组织结构,属于权利线多于一条的多维度形式。解决由于多维度而产生的复杂性的关键是“协同”,而传统的组织理论对这种多维度组织及其协同管理的专门研究还比较薄弱。根据系统理论,在系统由无序转向有序的协同过程中,存在一种起主导和役使作用的序参量,探索基于序参量的协同管理显然具有重要意义。
     本文将组织理论、协同理论与项目管理理论、绩效管理理论相结合,以多维度组织管理系统为研究对象,提出了共同价值是多维度组织管理系统协同的序参量的观点,探索性的研究了基于共同价值的多维度组织的协同机理,构建了概念模型,分析了多维度组织协同的方法,分别对支撑多维度组织管理系统运营的两大子系统进行了研究,并以河北省建设投资公司为例进行了应用研究。本文的研究不仅具有重要的理论价值,而且对于多维度组织管理具有现实的参考价值。论文的主要研究内容和创新点如下:
     (1)指出了多维度组织本质上是组织结构中存在多重权力线的一种组织形式,其最基本的结构表现为矩阵结构。分析了多维度组织的特点和适用范围,并基于其复杂性的特点,提出只有构建基于共同价值驱动的组织管理模式,才能使多维度组织在发展规模不断扩大的同时,又极具竞争优势,进而提出将共同价值作为多维度组织协同序参量的观点。通过对共同价值产生背景的分析,进而对共同价值的内涵进行界定,即组织的全体成员共同拥有的信念、价值观,共同的目标以及共同认同并自觉遵守的一系列行为方式的总和,能为组织小到完成一项工作任务大到实现组织愿景提供不竭的动力和支持。最后,评述了共同价值在组织中发挥的作用,提出形成共同价值的六个步骤,以及基于两个维度的共同价值的构成。
     (2)分析了多维度组织管理系统的协同特征,接着基于构材、结构、环境效应的系统涌现机理提出多维度组织管理系统协同的主导逻辑。然后,分别从序参量的特性与选择序参量的原则两方面,分析了本文将共同价值作为序参量的辨识过程,并对序参量的作用机理进行了阐述。最后,分析揭示了基于共同价值的多维度组织管理系统的协同机理。即多维度组织协同运行的主要动因是可产生协同效应,并基于多维度组织“共赢竞争”的理念,构建了基于维度内、维度间、组织与环境间的多维度组织的协同模型,并分别针对不同层次的协同阐述了其具体的协同方式、协同机制、协同效应,及可能产生的协同成本及潜在冲突。
     (3)通过与传统企业的比较,分析了多维度组织协同的特点及其在运营上的具体体现。接着基于多维度组织的特点和协同机理提出了多维度组织协同的思路,分析出了业务协同管理系统和绩效协同管理系统是支撑多维度组织管理系统运营的两大子系统,并构建了多维度组织管理系统的协同平台。即在信息技术平台的支撑下,基于序参量(共同价值)与组织管理系统的相互作用,系统的协同作用通过各子系统内的内部协同、子系统间的战略协同,以及整个组织系统与外部环境中竞争者进行的竞争协同、与供应商、顾客和协力者进行的合作协同来实现。
     (4)根据给出的多维度组织业务协同管理的定义,提出了其具有复杂性、临时性、不确定性和需求驱动性的特征。提出多维度组织业务协同的运行机理主要是基于构材、结构和环境效应产生了组织所期望的整体涌现性,从而对多维度组织业务协同管理系统的运行机制进行了设计,即基于构材效应对业务协同管理系统内的职能部门与项目进行选择;基于结构效应从业务协同管理系统内职能部门之间、项目部门之间、职能部门与项目部门之间的关系这三方面对业务协同过程进行了设计;基于环境效应提出了类似生态系统的业务协同管理系统的进化过程,提出业务协同管理系统是一个动态的、进化的系统。最后,为提高业务协同管理系统的整体协调度和有序度水平,建立了关于费用、资源、质量和时间的业务协同管理系统的协调度模型,对其协调度进行评价。
     (5)分析了多维度组织绩效管理系统的三个基本特征,即系统性、多维性和动态性。然后从三个层面,即维度子系统内部协同、维度子系统间协同、系统与系统环境间协同,构建了多维度组织绩效管理系统的协同框架,并对三个层面的协同机理与架构进行了详尽的论述。最后运用平衡计分卡对多维度组织不同层面间的绩效协同管理的实施办法进行了具体设计。
With the development of knowledge economy and information technology, lots of new industry and enterprises come forth constantly, such as management consultation companies, investment companies, software development companies, advertisement design companies, etc. Those widely adopt project driven organization structure, which is multi-dimensional form that has more than one power line. Synergy is the linchpin of the complexity caused by multi-dimension. However, study of traditional organization theories on multi-dimensional organization and its synergetic management is weak. According to system theories, there is an order parameter that plays a dominant as well as slaving part during the process from disorder to order. So, it is important to explore synergy management based on the order parameter.
     This paper studied synergy of the multi-dimensional organization management system, combining organization theories, synergy theories, with project management theories and performance management theories. It put forward that the common value is the order parameter of synergy for the multi-dimensional organization and studied exploringly its mechanism, established the conception model, analyzed the synergy methods based on the common value. And then, it studied the business synergy management system and performance synergy management system which supporting the multi-dimensional organization functions steadily. At the end of the paper, the relevant application study was done combined with Hebei Construction & Investment Company. The main work and innovations would be described as follows:
     (1) It presented that the multi-dimensional organization in nature is a kind of organization which has more than one power line and its basic form is matrix organization. After analyzing the characters and the application of the multi-dimensional organization, it brought forward that the multi-dimensional organization should build the management mode driven by the common value in order to strengthen its competitive ability along with its development. It analyzed the background of the common value, defined its conception which is all the members in the organization have the common belief, common value, common aim, as well as the common pattern of behavior that could provide the inexhaustible power and support for the organization to complete a small word task or to achieve visions. At last, the effectiveness of the common value was commented; six steps of formation and its constituent based on two dimensions were analyzed.
     (2) It analyzed the synergy characters of the multi-dimensional organization. The main logic of synergy was put forward according to emergence mechanism founded on construct material effect, structure effect and environment effect. It also analyzed the reason that the common value is the order parameter of synergy based on the characteristic and select principle of order parameter as well as order parameter mechanism. And then, the synergy mechanism was posted by analyzing its synergy motivity, synergy model, synergy manner, potential conflict and synergy costs.
     (3) By comparing with traditional enterprises, the synergy characters were analyzed and the synergy framework was brought out. It also designed the synergy platform of multi-dimensional organization which supported by information technology platform, based on reciprocity between the common value and organization management system, synergy functions by subsystems inside synergy, strategy synergy between different subsystems, competitive synergy and cooperative synergy between system and outside environment.
     (4) Four essential features of the multi-dimensional organization operation synergy management system were described, which are complexity, provisionality, uncertainty, demand drive. And then, synergy mechanism was analyzed and designed. Those are how to select functional departments and project groups according to construct material effect; how to cooperate between different functional departments, different project groups, functional departments and project groups according to structure effect; being a dynamic and evolutional system according to environment effect. In order to improve the synergy degree and the order of the multi-dimensional organization, the model that could evaluate its operation synergy management system was built. Costs, resources, quality and schedule were composed in this model.
     (5) Systematism, multi-dimension, dynamic were analyzed as the features of performance synergy management system of the multi-dimensional organization. Then, synergy framework was set up from different layers which are synergy between the same dimensional subsystems, synergy between different dimensional subsystems, and synergy between system and outside environment. The synergy mechanism was discussed deeply from that three layers, too. Lastly, the implements of different layers of performance synergy management system were designed concretely by the way of the balanced score card.
引文
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