研究生教育卓越质量管理研究
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摘要
研究生教育的产品是研究生教育服务。这种服务产品由有形要素和无形服务组成,前者包括办学机构的环境要素、办学条件要素,后者指研究生教育教学科研服务和其它相关服务。为使资源能够发挥最大效益,研究生教育机构应实施全面质量管理,可借鉴“卓越绩效”模式,以追求质量卓越为战略目标,构建研究生教育卓越质量管理系统。
1.卓越质量管理系统理论研究
管理系统的对象是一个由教育机构价值、利益相关者价值和价值实践活动三个要素所构成的研究生教育价值系统。教育机构为追求质量卓越而实施持续改进,使各方价值得以增值,最终实现研究生教育目标。
系统的核心是树立卓越质量管理价值观;系统的运行机制是研究生教育质量价值系统(GEQVS),GEQVS的核心是利益相关者价值等式;系统的形成机制是实施全面质量满意战略(GETQS);系统的反馈机制是对利益相关者质量满意度进行研究和评价,以及对教育机构的全面绩效自我评价。
2.卓越质量管理系统评价实证研究
进行研究生和导师满意度研究,探索出研究生“感知质量”四个属性因子:培养环境、教学和指导、科研训练、课程组织;导师“满意因素”四个属性因子:激励与关注、公平和保障、工作环境、学科团队。
构建研究生满意度和导师满意度因果关系模型。研究主要结论是:研究生“感知质量”不能对总体满意感产生直接的正向影响,它只有通过感知价值才能对总体满意感和行为意愿产生影响,这证明了本论文提出的利益相关者价值等式的合理性。导师满意度关系模型表明,“满意因素”不能对导师行为意愿产生直接正向的影响,而是通过总体满意感对其产生影响。
对研究生“感知质量”和导师“满意因素”进行“重要性—感知绩效模型(IPA模型)”分析,指出其优势区和改进区等。
通过对研究生满意度和导师满意度的相关分析,表明两者显著相关。
采用美国“卓越绩效”教育标准七个维度,参考其部分评价项目,结合我国的研究生教育机构特点,采取分层次因子分析方法,探索了用于研究生教育机构全面绩效自评的指标体系。
The product of graduate education is the service of graduate education. This product mainly involves both tangibles and intangible services. The tangibles include environmental factors and infrastructure of the educational institute. The intangibles include studying and researching services as well as other related services for graduate students. To maximize the benefits of the resources of the graduate educational institute, the TQM should be carried out. Learning from the model of Performance Excellence, construct graduate education quality management system in order to reach the strategy goal of the Quest for Excellence.
1. Theoretical study of quality management system for performance excellence
The object being managed is the value system of graduate education which is composed of the value of educational institute, the value of stockholder, and practice activity. The educational institute continues improving their service in order to access the quality excellence goal, elevates the value of every parties and eventually realizes the goal of graduate education.
The core of administrative system is to establish the value view of questing quality excellence. The operation mechanism is the Graduate Education Quality Value System (GEQVS). The core of GEQVS is the value equation of stockerholder. The realization mechanism is to carry out the strategy of Graduate Education Total Quality Satisfaction (GETQS). The feed back mechanism is the evaluation of the satisfaction to stockholder, and the overall performance self evaluation to educational organization itself.
2. Empirical study of evaluation of quality excellence management system
To study the satisfaction of the graduate students and the mentors, by the methods of interview and mathematical statistics, explore four factors related with graduate“perceived quality”, which are educational environment, teaching and guidance, research training, curriculum arrangement. Using the same method, explore four factors associated with attributes of mentor’s satisfaction, which are encouraging and caring, fairness and assurance, working environment, and academic team.
Construct the models of satisfactory relationship of graduate and mentor. Findings are that graduate“perceived quality”can not exert a direct positive impact to total satisfaction but it can affect the overall satisfaction and behavior through“perceived value”, this proved the rationality of the stockerholder value equation that we proposed. The model of mentor’s satisfaction indicates that factor of satisfaction can not have a direct and positive impact on mentor’s behavior. But it can exert its impact on mentor’s behavior through overall satisfaction.
Using Importance Performance Analysis model, analyze the graduate’s“perceived quality”and mentor’s“factor of satisfaction”, indicate which part of the quality management is located in Keep Up The Good Work quadrant, Concentrate Here quadrant, et al. for the educational organization.
According the correlation analysis of the satisfaction of graduates and mentors, indicate that they are significant correlation.
Applying the seven dimensions of Education Criteria for Performance Excellence (US) and some of its evaluation items as well as considering the difference of our graduate education organization, using factor analysis method, explore a self evaluation system for the performance of graduate educational organizations.
1.卓越质量管理系统理论研究
管理系统的对象是一个由教育机构价值、利益相关者价值和价值实践活动三个要素所构成的研究生教育价值系统。教育机构为追求质量卓越而实施持续改进,使各方价值得以增值,最终实现研究生教育目标。
系统的核心是树立卓越质量管理价值观;系统的运行机制是研究生教育质量价值系统(GEQVS),GEQVS的核心是利益相关者价值等式;系统的形成机制是实施全面质量满意战略(GETQS);系统的反馈机制是对利益相关者质量满意度进行研究和评价,以及对教育机构的全面绩效自我评价。
2.卓越质量管理系统评价实证研究
进行研究生和导师满意度研究,探索出研究生“感知质量”四个属性因子:培养环境、教学和指导、科研训练、课程组织;导师“满意因素”四个属性因子:激励与关注、公平和保障、工作环境、学科团队。
构建研究生满意度和导师满意度因果关系模型。研究主要结论是:研究生“感知质量”不能对总体满意感产生直接的正向影响,它只有通过感知价值才能对总体满意感和行为意愿产生影响,这证明了本论文提出的利益相关者价值等式的合理性。导师满意度关系模型表明,“满意因素”不能对导师行为意愿产生直接正向的影响,而是通过总体满意感对其产生影响。
对研究生“感知质量”和导师“满意因素”进行“重要性—感知绩效模型(IPA模型)”分析,指出其优势区和改进区等。
通过对研究生满意度和导师满意度的相关分析,表明两者显著相关。
采用美国“卓越绩效”教育标准七个维度,参考其部分评价项目,结合我国的研究生教育机构特点,采取分层次因子分析方法,探索了用于研究生教育机构全面绩效自评的指标体系。
The product of graduate education is the service of graduate education. This product mainly involves both tangibles and intangible services. The tangibles include environmental factors and infrastructure of the educational institute. The intangibles include studying and researching services as well as other related services for graduate students. To maximize the benefits of the resources of the graduate educational institute, the TQM should be carried out. Learning from the model of Performance Excellence, construct graduate education quality management system in order to reach the strategy goal of the Quest for Excellence.
1. Theoretical study of quality management system for performance excellence
The object being managed is the value system of graduate education which is composed of the value of educational institute, the value of stockholder, and practice activity. The educational institute continues improving their service in order to access the quality excellence goal, elevates the value of every parties and eventually realizes the goal of graduate education.
The core of administrative system is to establish the value view of questing quality excellence. The operation mechanism is the Graduate Education Quality Value System (GEQVS). The core of GEQVS is the value equation of stockerholder. The realization mechanism is to carry out the strategy of Graduate Education Total Quality Satisfaction (GETQS). The feed back mechanism is the evaluation of the satisfaction to stockholder, and the overall performance self evaluation to educational organization itself.
2. Empirical study of evaluation of quality excellence management system
To study the satisfaction of the graduate students and the mentors, by the methods of interview and mathematical statistics, explore four factors related with graduate“perceived quality”, which are educational environment, teaching and guidance, research training, curriculum arrangement. Using the same method, explore four factors associated with attributes of mentor’s satisfaction, which are encouraging and caring, fairness and assurance, working environment, and academic team.
Construct the models of satisfactory relationship of graduate and mentor. Findings are that graduate“perceived quality”can not exert a direct positive impact to total satisfaction but it can affect the overall satisfaction and behavior through“perceived value”, this proved the rationality of the stockerholder value equation that we proposed. The model of mentor’s satisfaction indicates that factor of satisfaction can not have a direct and positive impact on mentor’s behavior. But it can exert its impact on mentor’s behavior through overall satisfaction.
Using Importance Performance Analysis model, analyze the graduate’s“perceived quality”and mentor’s“factor of satisfaction”, indicate which part of the quality management is located in Keep Up The Good Work quadrant, Concentrate Here quadrant, et al. for the educational organization.
According the correlation analysis of the satisfaction of graduates and mentors, indicate that they are significant correlation.
Applying the seven dimensions of Education Criteria for Performance Excellence (US) and some of its evaluation items as well as considering the difference of our graduate education organization, using factor analysis method, explore a self evaluation system for the performance of graduate educational organizations.
引文
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