水环境治理PPP项目公众满意度评价
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摘要
随着中国经济的快速发展,水污染问题日趋严重,PPP模式被广泛应用到水环境治理项目中。公众作为水环境治理PPP项目最直接的受益者和感受者,其满意程度可有效地反馈出水环境治理PPP项目的实施效果。通过问卷调查对河南省某水环境治理PPP项目进行公众满意度调研,采用层次分析法和因子分析法对问卷调查数据进行分析处理,然后采用模糊综合评价和IPA分析法对该水域的水环境治理PPP项目的满意度进行测度及分析。得出公众对于沿岸植物及景观和生活休闲感知达到了相对满意水平,监督及投诉管理、建筑构建物及附属设施和卫生清洁管理基本满意,而对于河道水体治理的满意状态一般。但水环境治理PPP项目的公众总体满意度达到基本满意,仍具有一定的发展空间。
With the rapid development of China's economy,the problem of water pollution has become increasingly serious,and the PPP model has been widely applied to water environmental treatment projects. Public is the most direct beneficiary and experiencer of PPP project in water environment treatment,so the public satisfactory degree can effectively feedback the implementation effect of water environment treatment PPP project. This paper investigates the public satisfaction degree of a water environment treatment PPP project in Henan Province through questionnaire survey,analyzes and processes the data collected through questionnaires by using analytic hierarchy process and factor analysis method,and then adopts fuzzy comprehensive evaluation and IPA analysis method to evaluate the satisfactory degree on water environment control. It is concluded that the public satisfaction degree on coastal plants,landscapes and living and leisure perception,has reached a relatively satisfactory level; the satisfactory degree on supervision and complaint management,building construction and ancillary facilities and sanitary cleaning management reaches basically satisfied level,while the satisfaction degree of river water treatment is general.However,the overall public satisfaction degree of the PPP project for water environment treatment is basically satisfactory,and there is still space for development.
With the rapid development of China's economy,the problem of water pollution has become increasingly serious,and the PPP model has been widely applied to water environmental treatment projects. Public is the most direct beneficiary and experiencer of PPP project in water environment treatment,so the public satisfactory degree can effectively feedback the implementation effect of water environment treatment PPP project. This paper investigates the public satisfaction degree of a water environment treatment PPP project in Henan Province through questionnaire survey,analyzes and processes the data collected through questionnaires by using analytic hierarchy process and factor analysis method,and then adopts fuzzy comprehensive evaluation and IPA analysis method to evaluate the satisfactory degree on water environment control. It is concluded that the public satisfaction degree on coastal plants,landscapes and living and leisure perception,has reached a relatively satisfactory level; the satisfactory degree on supervision and complaint management,building construction and ancillary facilities and sanitary cleaning management reaches basically satisfied level,while the satisfaction degree of river water treatment is general.However,the overall public satisfaction degree of the PPP project for water environment treatment is basically satisfactory,and there is still space for development.
引文
[1]陈燕飞,张翔.河流水环境的可恢复性及其评价研究[J].应用基础与工程科学学报,2016,24(1)34-46.
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[12]王闫超,苏生瑞,李鹏,等.基于R型因子分析法的滑坡发育影响因素分析[J].工程地质学报,2014,22(1):30-37.
[13]唐红梅,廖学海,陈红凯.基于因子分析法的公路洪灾模糊综合评价模型[J].中国安全科学学报,2015,25(2):141-146.
[2] Liu J,Love P E D,Smith J,et al. PPP social infrastructure procure-ment:examining the feasibility of a life-cycle performance measure-ment framework[J]. Journal of Infrastructure Systems,2016,23(3):35-55.
[3]王欢明,诸大建,马永池.中国城市公共服务客观绩效与公众满意度的关系研究[J].软科学,2015,29(3):111-114.
[4]尤建新,邵鲁宁,杨淼.公众满意度理念及公众满意度评价[J].上海管理科学,2015,(2):59-61.
[5]廖红强,邱勇,杨侠,等.对应用层次分析法确定权重系数的探讨[J].机械工程师,2012,(6):22-25.
[6]陈雪刚,程杰仁.多因素分层模糊综合风险评估方法的应用研究[J].计算机工程与应用,2012,48(30):128-131,161.
[7]谢季坚,刘承平.模糊数学方法及其应用[M].武汉:华中科技大学出版社,2012.
[8]李鸿吉.模糊数学的基础及实用方法[M].北京:科学出版社,2005.
[9]秦雷,朱卫红,徐万玲,等.基于模糊综合评价法的延吉市滨水景观评价[J].延边大学农学学报,2012,34(4):324-329.
[10]廉同辉,包先建,余菜花,等.基于模糊综合评价法的主题公园游客满意度研究———以芜湖方特欢乐世界为例[J].资源科学,2012,34(5):973-980.
[11]曾真,朱南燕,李霄鹤,等.基于模糊综合评价法的三明市江滨公园游客满意度研究[J].河南科技学院学报(自然科学版),2017,45(6):16-22.
[12]王闫超,苏生瑞,李鹏,等.基于R型因子分析法的滑坡发育影响因素分析[J].工程地质学报,2014,22(1):30-37.
[13]唐红梅,廖学海,陈红凯.基于因子分析法的公路洪灾模糊综合评价模型[J].中国安全科学学报,2015,25(2):141-146.
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