The antecedents and consequences of job stress of flight attendants – Evidence from Taiwan

详细信息    查看全文

• 作者：Ching-Fu Chen ; ^a ; ^{cfchen99@mail.ncku.edu.tw} ; Ya-Ling Kao^a
• 关键词：Job stress ; Work-family conflicts ; Job attitudes ; Flight attendants
• 刊名：Journal of Air Transport Management
• 出版年：2011
• 出版时间：July 2011
• 年：2011
• 卷：17
• 期：4
• 页码：253-255
• 全文大小：152 K

文摘

This study investigates the relationships between the antecedents of job stress, such as work-to-family and family-to-work conflicts, and consequences, such as job satisfaction, organizational commitment and turnover intentions, of flight attendants who are typically characterized as undertaking ‘emotional labor’. Using a sample of flight attendants collected from Taiwanese airline companies, the study reveals evidence of the following linkages; family-work conflict → job stress → job satisfaction → organizational commitment → turnover intention.