Year-End Resident Clinic Handoffs: Narrative Review and Recommendations for Improvement

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• 作者：Amber T. Pincavage ; MD ; ^{apincava@medicine.bsd.uchicago.edu}Author Vitae ; Michael J. Donnelly ; MDAuthor Vitae ; John Q. Young ; MD ; MPPAuthor Vitae ; Vineet M. Arora ; MD ; MAPPAuthor Vitae
• 刊名：The Joint Commission Journal on Quality and Patient Safety
• 出版年：2017
• 出版时间：February 2017
• 年：2017
• 卷：43
• 期：2
• 页码：71-79
• 全文大小：146 K
• 卷排序：43

文摘

Year-end clinic handoffs in resident continuity clinics are an important patient safety issue.MethodsIntervention articles addressing the year-end resident clinic handoff were identified in a targeted literature search. These articles were reviewed and abstracted to summarize the current literature. On the basis of these reviews and consensus expert opinion, recommendations to improve year-end clinic handoffs were developed.ResultsOf 23 identified articles, 10 intervention articles in the fields of internal medicine, internal medicine-pediatrics, psychiatry, and family medicine were ultimately included. The additional 13 nonintervention studies were used as background material. There were 12 clinic handoff recommendations for improvement: (1) focus on patients most at risk during the handoff, (2) educate residents, (3) consider balancing caseloads for the residents, (4) prepare patients for the handoff and perform patient-centered outreach, (5) standardize a written method of sign-out and require verbal communication for a subset of patients, (6) use a standardized template or technology solution for the handoff, (7) identify specific tasks that require follow-up, (8) enhance attending supervision during the handoff, (9) make patient assignments clear after the handoff, (10) have patients establish care with the new provider as soon as possible after the handoff, (11) establish care with telephone contact prior to the first visit, (12) perform safety audits to ensure that sign-out occurs, patients receive appointments, no-shows are rescheduled, and task follow-up is completed.ConclusionThere is emerging evidence for interventions to improve year-end resident clinic handoffs, and the recommendations provided are a starting point to guide training programs.