Stabilizing performance in a service system with time-varying arrivals and customer feedback
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- 作者：Yunan Liu ; a ; yliu48@ncsu.edu" class="auth_mail" title="E-mail the corresponding author ; yunan_liu@ncsu.edu" class="auth_mail" title="E-mail the corresponding author ; Ward Whittb ; ww2040@columbia.edu" class="auth_mail" title="E-mail the corresponding author
- 关键词：Queueing ; Staffing algorithms for service systems ; Time-varying arrival rates ; Queues with feedback ; Stabilizing performance
- 刊名：European Journal of Operational Research
- 出版年：2017
- 出版时间：16 January 2017
- 年：2017
- 卷：256
- 期：2
- 页码：473-486
- 全文大小：2433 K
文摘
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We propose a new modified-offered-load approximation for the performance of a time-varying queue with delayed feedback
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We develop staffing formulas to stabilize performance at designated targets in this model
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We prove a heavy-traffic limit theorem to establish the asymptotic stability for our staffing formulas
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We conduct simulations to confirm the effectiveness of our staffing formulas.