Do we have a car for you? Encouraging the uptake of electric vehicles at point of sale

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• 作者：Lindsay Matthews^a ; ^{lindsay.matthews@uwaterloo.ca} ; Jennifer Lynes^b ; ^{jklynes@uwaterloo.ca} ; Manuel Riemer^c ; ^{mriemer@wlu.ca} ; Tania Del Matto^d ; ^{tdelmatt@uwaterloo.ca} ; Nicholas Cloet^b ; ^{Nicholas@mysuscan.org}
• 关键词：Consumer behaviour ; Barriers to adoption ; Electric vehicles ; Mystery shopping
• 刊名：Energy Policy
• 出版年：2017
• 出版时间：January 2017
• 年：2017
• 卷：100
• 期：Complete
• 页码：79-88
• 全文大小：396 K
• 卷排序：100

文摘

Mystery shopping was used to observe EV sales interactions at dealerships in Ontario. A common barrier for customers is the lack of availability of vehicles on site. Salespeople were enthusiastic about EVs but sometimes relayed inaccurate information. Government EV policy needs to acknowledge the importance of market intermediaries.