A voice in the skies: Listening to airline passenger preferences
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- 作者：Feride Bahar Kurtulmuşoğlua ; bahar@baskent.edu.tr" class="auth_mail" title="E-mail the corresponding author ; Gü ; lin Feryal Canb ; gfcan@baskent.edu.tr" class="auth_mail" title="E-mail the corresponding author ; Metehan Tolonc ; metehan@gazi.edu.tr" class="auth_mail" title="E-mail the corresponding author
- 关键词：Airline service expectation ; SMAA-2 ; Voice of customer
- 刊名：Journal of Air Transport Management
- 出版年：2016
- 出版时间：October 2016
- 年：2016
- 卷：57
- 期：Complete
- 页码：130-137
- 全文大小：324 K
文摘
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Food and beverages and voyager miles have no effect upon passenger.
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This study determines the impact levels and priorities of airline passenger.
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Price, punctuality, booking convenience have the highest impact on the preference of passenger.