Patient satisfaction, e-health and the evolution of the patient-general practitioner relationship: Evidence from an Italian survey

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• 作者：Sabina De Rosis ; ^{s.derosis@sssup.it} ; Sara Barsanti
• 关键词：CATI ; computer-assisted telephone interviews ; CI ; confidence interval ; GP ; general practitioner ; LHA ; local health authority ; HD ; healthcare districts ; OR ; odds ratio
• 刊名：Health Policy
• 出版年：2016
• 出版时间：November 2016
• 年：2016
• 卷：120
• 期：11
• 页码：1279-1292
• 全文大小：863 K
• 卷排序：120

文摘

The e-health user is mainly young, healthy and literate, showing a digital divide in the opportunities of health promotion through the ICT. Internet use for health purposes is affected by experience and satisfaction with the healthcare system, but not with the GPs. Being satisfied with GPs’ involvement in decision-making is a key factor affecting the patient behaviour of sharing e-health findings with the GP. In the patient–web–physician triangulation, GPs play an important role in improving the ‘appropriateness’ of the Internet use.