The current status of the consumer electronics repair industry in the U.S.: A survey-based study
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- 作者：Mostafa Sabbaghia ; Willie Cadec ; Sara Behdada ; b ; sarabehd@buffalo.edu" class="auth_mail" title="E-mail the corresponding author ; Ann M. Bisantza
- 关键词：Consumer electronics ; Repair business ; Service pricing ; Design for repair ; K-means clustering ; Consumer behavior
- 刊名：Resources, Conservation & Recycling
- 出版年：2017
- 出版时间：January 2017
- 年：2017
- 卷：116
- 期：Complete
- 页码：137-151
- 全文大小：2567 K
文摘
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An overview of the current status of the consumer electronics repair industry in the US has been provided.
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2170 repair technicians have participated in a survey containing 23 questions about different aspects of the repair industry.
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The uncertain labor cost is modeled using an empirically-developed probability distribution.
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Different types of consumer electronics are clustered based on the difficulties in their repair processes.
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The role of repair businesses in raising the public awareness about repair is discussed.