I think they think we are good citizens: Meta-perceptions as antecedents of employees' reactions to corporate social responsibility

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• 作者：Nikolaos G. Panagopoulos^a ; ^{npanagopoulos@cba.ua.edu" class="auth_mail" title="E-mail the corresponding author} ; Adam A. Rapp^b ; ¹ ; ^{rappa@ohio.edu" class="auth_mail" title="E-mail the corresponding author} ; Pavlos A. Vlachos^c ; ² ; ^{pvlachos@alba.edu.gr" class="auth_mail" title="E-mail the corresponding author}
• 关键词：Corporate social responsibility ; Corporate social performance ; Meta-perceptions ; Causal meta-attributions ; Employees ; Affective organizational commitment
• 刊名：Journal of Business Research
• 出版年：2016
• 出版时间：August 2016
• 年：2016
• 卷：69
• 期：8
• 页码：2781-2790
• 全文大小：778 K

文摘

Successfully managing employees' corporate social performance (CSP) perceptions requires insights into their antecedents. However, not much is currently known on the subject. We contribute to the micro-level corporate social responsibility (CSR) literature in two ways: (a) we investigate the antecedents of employees' CSP perceptions; (b) we integrate both customers' perceptions of CSP-as these are construed by employees-and employees' own CSP perceptions into a comprehensive framework. Specifically, we examine (a) the antecedent role of employee–customer CSR causal meta-attributions (i.e., what employees think customers think about the company's motives underlying CSR programs); and (b) the antecedent and moderating role of employee–customer CSP meta-perceptions (i.e., what employees think customers think about the company's overall social performance) on employees' CSP perceptions and, in turn, on employees' affective organizational commitment. Our study highlights that employees' CSR assessments are more complex than previously thought with employees guessing the perceptions (and attributions) others make about their firm.