Outpatient appointment systems in healthcare: A review of optimization studies

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• 作者：Amir Ahmadi-Javid^a ; ^{ahmadi_javid@aut.ac.ir} ; Zahra Jalali^b ; Kenneth J Klassen^c
• 关键词：Healthcare management ; Appointment scheduling/sequencing ; Service operations management ; Operations research ; Stochastic models
• 刊名：European Journal of Operational Research
• 出版年：2017
• 出版时间：1 April 2017
• 年：2017
• 卷：258
• 期：1
• 页码：3-34
• 全文大小：2233 K
• 卷排序：258

文摘

This paper surveys optimization studies on outpatient appointment systems. A framework for strategic, tactical and operational decisions is presented. The literature is also evaluated based on modeling approaches and solution methods. Future research challenges and opportunities are provided.