• 作者：Ma Jos&#233 ; Garcí ; a Serrano^a ; ^{31274mgs@comb.es} ; Á ; ngel Asensi Blanch^b ; Josep Maria Farr&#233 ; Marimon^c ; Ignasi Colom&#233 ; Sabat&#233 ; ^d ; Maite Gras Miguel^e ; Quima Saldias Ochandonera^e ; Susana Juan Ezquerra^f
• 关键词：Satisfacció ; n del usuario ; Cá ; mara no midriá ; tica ; Teleoftalmologí ; a ; Retinopatí ; a diabé ; tica ; Atenció ; n primaria
• 刊名：Gaceta Sanitaria
• 出版年：2009
• 出版时间：July-August 2009
• 年：2009
• 卷：23
• 期：4
• 页码：322-325
• 全文大小：87 K

Objective

To determine satisfaction with the retinography service among patients with diabetes.

Methods

We performed a telephone survey of 64 users from July 2006 to March 2007. The mean age was 65.2 years, 57.8 % were men, and 54.7 % were from urban primary care centers. The variables analyzed were sex, age, primary care team, retinography/tonometry (normal/pathologic), accessibility, punctuality, hygiene, consultation length, explanations, good hands, kindness on a scale rated bad/average/good/very good/perfect, satisfaction with the telephone call informing users of the results of the examination, and overall satisfaction, both rated on a scale from 0 to 10.

Results

Accessibility, punctuality, hygiene, consultation length, good hands and kindness received scores of >80 % . The mean overall satisfaction score was 8.38 % (95 % confidence interval [95 % CI]: 8.03?.72), while satisfaction with the telephone call was 7.88 % (95 % CI: 7.4?.36). The variables associated (p<0.05) with overall satisfaction of ? were consultation length, receiving comprehensible explanations, and the telephone call informing patients of the results of the examination. Logistic regression showed (p<0.05) that the variable with the greatest influence on satisfaction was the telephone call.

Conclusions

the retinography service was favorably evaluated. The variable with the greatest influence on high satisfaction was communicating the results by telephone. The service will promote new technologies (SMS, e-mail).