Influence of mechanism of patient-accessible hospital information system implementation on doctor-patient relationships: A service fairness perspective

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• 作者：Changyong Liang^a ; ^{cyliang@hfut.edu.cn}Author Vitae ; Dongxiao Gu^a ; ^{dongxiaogu@yeah.net}Author Vitae ; Fangjin Tao^a ; ^{1014801501@qq.com}Author Vitae ; Hemant K. Jain^b ; ^jain@uwm.eduAuthor Vitae ; Yu Zhao^c ; ^{yu.zhao@lamar.edu}Author Vitae ; Bin Ding^d ; ^{Bin.Ding@unil.ch}Author Vitae
• 关键词：Doctor&ndash ; patient Relationships ; Patient satisfaction ; Service fairness ; Hospital information system
• 刊名：Information & Management
• 出版年：2017
• 出版时间：January 2017
• 年：2017
• 卷：54
• 期：1
• 页码：57-72
• 全文大小：1405 K
• 卷排序：54

文摘

Use of information technology makes hospital medical services more transparent. The use of information technology can improve the patients’ perception of information fairness. Patients’ perception of fairness has a positive effect on their satisfaction. Higher the patient satisfaction is, the better the doctor-patient relationships.