The impact of evoked consumption contexts and appropriateness on emotion responses

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• 作者：Betina Piqueras-Fiszman ; Sara R. Jaeger
• 关键词：Emotion responses ; Consumption context ; Appropriateness ; Consumer research ; Methodology
• 刊名：Food Quality and Preference
• 出版年：March, 2014
• 年：2014
• 卷：32
• 期：Complete
• 页码：277-288
• 全文大小：1833 K

文摘

Sensory and consumer scientists are seeing the need to explore broader measures, such as product-driven emotions, to be able to fully understand and satisfy consumers鈥?demands. However, to date, the consumer methodologies used in food-related emotion research have neglected a crucial element linked to emotions: the consumption context. This is a concern, because consumers鈥?emotional responses to food are elicited by many other sources apart from the sensory properties of the food itself. The present research aimed to fill in this gap of knowledge by exploring how evoked consumption contexts affect responses obtained from an emotion questionnaire. Two food stimuli (apple and chocolate brownie) and three different consumption contexts (a 鈥榳eekend breakfast鈥? an 鈥榓fternoon snack鈥? and 鈥榓fter a special dinner鈥? were used to vary the level of product-context appropriateness. A within-subject design was used in which 157 participants first completed an emotion questionnaire (36 terms, checklist format) in response to each of the evoked consumption contexts (presented in written format). A week later, the same participants completed the same emotion questionnaire while imagining themselves eating an apple or chocolate brownie (shown as images) without any given context (control condition), and then under the three different contexts (random monadic sequential order). When the chocolate brownie was the food stimulus, 20 of 36 emotion responses were significantly different from context to context (including the no-context condition). Conversely, only 9 significant differences were established when apple was the food stimulus. It was also found that frequency of use of positive emotion terms was higher in those consumption contexts that were considered more appropriate, whereas negative emotion terms were more frequently selected when the context was perceived as less appropriate for the product. Taken together, these findings highlight how the context in which a food is consumed (even if imagined) can affect consumers鈥?emotion responses towards it. More broadly, they demonstrate the reciprocal effect that the context and the product have on the elicited emotion responses, which are not situationally invariant. This research also explored how psychological traits related to emotional eating affected the emotion responses and found that in general higher emotional eaters selected a higher number of emotion terms (positive and negative). This study represents a needed advance in food-related emotion research, and upon replication of the results with other product-context combinations, could offer an easy-to-implement methodology that should more closely match the emotion responses that consumers would elicit in real-life situations while eating and drinking.