Coaching and employee organizational citizenship behaviours: The role of procedural justice climate

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• 作者：Ali Ö ; zduran ^{ali.ozduran@emu.edu.tr} (Faculty of Tourism) ; Cem Tanova ; ^{cem.tanova@emu.edu.tr} (Faculty of Business ; Economics)
• 关键词：Coaching behaviour ; Procedural justice climate ; Organizational citizenship behaviour ; Multilevel analysis ; Substitutes for leadership theory
• 刊名：International Journal of Hospitality Management
• 出版年：2017
• 出版时间：January 2017
• 年：2017
• 卷：60
• 期：Complete
• 页码：58-66
• 全文大小：738 K
• 卷排序：60

文摘

This study investigates how the level of procedural justice climate (PJC) in a group may reduce or increase the impact of coaching behaviour of department managers on the organizational citizenship behaviours (OCBs) of their subordinates in the hospitality sector. The sample consists of 40 department managers and 176 employees of 12 five star hotels operating in Northern Cyprus. A multilevel analysis using hierarchical linear modelling (HLM) was utilized due to the nested nature of employees in their corresponding departments. Effective coaching is especially more important in departments where procedural justice climate is low. When the PJC is low, the role of effective coaching becomes imperative for OCBs of employees. In line with the substitutes for leadership theory, the higher levels of PJC serve as a substitute for coaching.