Improving paratransit service: Lessons from inter-city matatu cooperatives in Kenya

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• 作者：Roger Behrens^a ; ^{roger.behrens@uct.ac.za} ; Dorothy McCormick^b ; ^{dmccormick@uonbi.ac.ke} ; Risper Orero^c ; ^{risorero@yahoo.com} ; Marilyn Ommeh^b ; ^{saramarilyno@gmail.com}
• 关键词：Paratransit ; Service quality ; Kenya ; Cooperatives ; Driver employment ; Operations management
• 刊名：Transport Policy
• 出版年：2017
• 出版时间：January 2017
• 年：2017
• 卷：53
• 期：Complete
• 页码：79-88
• 全文大小：419 K
• 卷排序：53

文摘

The quality of paratransit services in Sub-Saharan African cities is poor. Some consolidated matatu cooperatives have addressed the root causes of poor service. Driver remuneration has been changed from daily cash targets to salaries. Vehicle depreciation costing has been introduced through compulsory saving. Policies elsewhere should replicate these features, rather than the cooperative model in its entirety.