Customer-customer interactions (CCIs) at conferences: An identity approach

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• 作者：Wei Wei^a ; ^{Wei.Wei@ucf.edu}Author Vitae ; Ying (Tracy) Lu^b ; ^{tracy.lu@uky.edu}Author Vitae ; Li Miao^c ; ^{lm@okstate.edu}Author Vitae ; Liping A. Cai^d ; ^{liping@purdue.edu}Author Vitae ; Chen-ya Wang^e ; ^{cywang2@mx.nthu.edu.tw}Author Vitae
• 关键词：Customer-customer interactions (CCIs) ; Experiences ; Identity ; Psychological ; Emotional ; Social ; Conferences
• 刊名：Tourism Management
• 出版年：2017
• 出版时间：April 2017
• 年：2017
• 卷：59
• 期：Complete
• 页码：154-170
• 全文大小：1902 K
• 卷排序：59

文摘

Customer-customer interactions (CCIs) influence attendees' self-esteem and transcendent conference experiences. Social-emotional support in CCIs has a bigger impact on transcendent conference experiences than know-how exchange does. The impacts of CCIs on self-esteem and transcendent conference experiences are partially mediated by group identification.