Exploring the antecedents of intentions to leave the job: The case of luxury hotel staff

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• 作者：Asad Mohsin ; Jorge Lengler ; Bhupesh Kumar
• 关键词：Staff turnover ; Intentions ; Luxury hotels ; India
• 刊名：International Journal of Hospitality Management
• 出版年：December, 2013
• 年：2013
• 卷：35
• 期：Complete
• 页码：48-58
• 全文大小：1007 K

文摘

The aim of this study is to assess the antecedents of employee鈥?intentions to resign from their jobs in luxury hotels in India. Two aspects are considered in this context: firstly, the employees鈥?enthusiasm for the profession and organisation, the nature of the work and its impact on social and family life. Secondly, their level of satisfaction with the job in terms of organisational loyalty, relationship with supervisors, job security, earnings and additional benefits. A theoretical model (see Fig. 1) and seven hypotheses are tested to indicate whether the employees鈥?level of agreement with statements about the job and their level of satisfaction with the job will impact their intentions to quit. The study further examines if any current employees intend to leave their job. The term luxury hotel is used to represent 5 star and 4 star hotels of India.

Findings from the analyses of 884 responses suggest that, when considering intentions to resign from the job, a negative relationship is found between professional and organisational enthusiasm and perceptions about the work being stimulating. No support was found for a positive relationship between the extent work impacted social and family life and the intention to quit. However, results supported the notion that the employee's organisational loyalty has a negative effect on his/her intention to resign from the job. Our findings contradict several other studies in that they suggest the employee's intention to resign from the job increases as job security and earnings improve. The study is distinctive as it explores intentions luxury hotel employees in India to leave their jobs; three is little evidence in the wider literature of similar attempts in the context of the Indian hotel industry. The outcomes have implications for both theory and practice as this is the first such major study in the context of the hotel industry in India where there is a population of over a billion people and an expanding hotel industry.