The role of supervisor emotional support on individual job satisfaction: A multilevel analysis

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• 作者：Sabine Pohl^a ; Maura Galletta^b ; ^{maura.galletta@gmail.com}
• 关键词：Job satisfaction ; Multilevel analysis ; Nurses ; Supervisor emotional support ; Work engagement
• 刊名：Applied Nursing Research
• 出版年：2017
• 出版时间：February 2017
• 年：2017
• 卷：33
• 期：Complete
• 页码：61-66
• 全文大小：363 K
• 卷排序：33

文摘

Supervisor emotional support is a strong determinant of job satisfaction. There is no study examining the effect of supervisor emotional support at the group level on job satisfaction. Multilevel statistical techniques can help disentangle the effects of subjective assessments from those of group factors.AimThe study's aim was to examine the moderating role of supervisor emotional support (group-level variable) on the relationship between work engagement and job satisfaction (individual-level variables).MethodA cross-sectional study was performed in 39 units from three Belgian hospitals. A total of 323 nurses completed a self-reported questionnaire. We carried out a multilevel analysis by using Hierarchical Linear Modeling.ResultsThe results showed that the cross-level interaction was significant. Hence, at individual-level, the nurses with high levels of work engagement showed high levels of job satisfaction and this relationship was stronger when supervisor emotional support at group-level was high.ConclusionsContextual differences among groups had an impact on the form of the work engagement-job satisfaction relationship. This relationship between work engagement and job satisfaction is an individual and group level phenomenon. Ways to enhance emotional supervisor support include training supervisors in providing support and enhancing communication between nurses and supervisors.